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Insurance Investigator Jobs in Alberta (NOW HIRING)

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Insurance Investigator information

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$43

How much do insurance investigator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance investigator in Alberta is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What do insurance investigators do?

An insurance investigator works for an insurance company looking into insurance claims, usually when the claim may be fraudulent. As an insurance claims investigator, you gather information from the insurance adjuster, law enforcement, witnesses, and the claimant. You also make investigative inquiries to determine if the claim is valid or fraudulent. Your job is to document all evidence and present the case to your employer so that the insurance company is protected from false claims.

What are the key skills and qualifications needed to thrive as an insurance investigator, and why are they important?

To thrive as an Insurance Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, law, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, database research tools, and surveillance equipment is typically required. Excellent communication, critical thinking, and integrity are crucial soft skills for interviewing witnesses and writing clear, objective reports. These abilities ensure accurate fraud detection, effective investigations, and compliance with legal standards in the insurance industry.

What are some of the common challenges faced by insurance investigators, and how can they be managed effectively?

Insurance Investigators often encounter challenges such as dealing with uncooperative claimants, navigating complex regulations, and managing a heavy caseload. Building strong communication and interpersonal skills can help when interviewing witnesses or claimants. Staying organized and up-to-date with the latest industry regulations ensures compliance and efficiency. Collaborating closely with claims adjusters, law enforcement, and legal teams also helps in resolving complex cases and maintaining workflow balance.

What is the difference between Insurance Investigator vs Claims Adjuster?

AspectInsurance InvestigatorClaims Adjuster
Required CredentialsLicenses, sometimes certifications in investigation or insuranceLicenses, certifications in claims handling or insurance
Work EnvironmentField investigations, interviews, surveillanceOffice-based, claims assessment, site visits
Employer & Industry UsageInsurance companies, private investigation firmsInsurance companies, third-party administrators
Common Search & ComparisonYesNo

Insurance Investigators focus on uncovering fraud and verifying claims through investigations, often working in the field. Claims Adjusters evaluate and settle insurance claims, primarily working in offices or on-site. While both roles require insurance knowledge and sometimes similar certifications, their daily tasks and work environments differ significantly.

What do you need to be an insurance investigator?

To become an insurance investigator, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a college degree in criminal justice, law enforcement, or a related field. Prior experience in law enforcement, claims adjusting, or related investigative work is often beneficial, along with strong analytical skills and knowledge of insurance policies. Licensing or certification may be required depending on the state or employer.
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What are popular job titles related to Insurance Investigator jobs in Alberta?

For Insurance Investigator jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Insurance Investigator jobs in Alberta look for?

The top searched job categories for Insurance Investigator jobs in Alberta are:

What are popular job titles related to Insurance Investigator jobs in AB?

For Insurance Investigator jobs in AB, the most frequently searched job titles are:

Insurance Investigator jobs near you
Infographic showing various Insurance Investigator job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,647 per year, or $23.9 per hour.

Casualty Claims Adjusters - Multiple Levels (CGL)

Wawanesa Insurance

Calgary, AB • Hybrid

CA$75K - CA$105K/yr

Full-time, Part-time

Retirement, PTO

Posted 9 days ago

Job description

Job ID: 10241 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. 

Working Business Language: English.
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following ranges:

Level 2: $70,000 - $95,000
Level 3: $75,000 - $105,000

Candidates with salary expectations outside of these ranges are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Casualty Claims Adjuster, you will play a key role in managing medium to high-complexity and large-loss casualty claims from initial report through to resolution. In this role, you will use your technical claims expertise to investigate, evaluate, negotiate, and settle claims in a proactive, fair, and thorough manner. You will also apply and explain policy coverages, maintain strong file documentation, and provide timely, responsive service throughout the life of each claim.

Job Responsibilities

  • Provide the best defense for members by completing proactive, fair, and thorough investigations into liability, coverage, and quantum.
  • Communicate in a timely and proactive manner through voice-to-voice, digital, and written correspondence, ensuring all inquiries are handled professionally and effectively.
  • Adjust high-complexity and large-loss casualty claims.
  • Review and interpret policy wordings, determine policy coverage, and clearly communicate coverage decisions to members.
  • Establish timely and accurate loss and expense reserves throughout the life of the claim by evaluating information from various sources, including independent adjusters, medical, legal, financial, and vocational resources.
  • Ensure a comprehensive investigation is completed on all files to determine coverage and liability, while adhering to Wawanesa's adjusting guidelines and recognizing when to engage appropriate internal and external resources.
  • Coordinate and manage services with vendors and service providers, such as lawyers, engineers, accountants, and health practitioners.
  • Negotiate with claimants, lawyers, and other insurers to resolve claims with the best possible result for our members. Manage claims in litigation, mediation, or arbitration, and provide instruction to assigned counsel.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Demonstrate and maintain knowledge and understanding of policy coverages while complying with regional regulatory and licensing requirements, as applicable. Remain current with legislative changes and trends in the insurance industry.
  • Occasionally participate in private mediation, court proceedings, and other dispute resolution processes as required.
  • Contribute to employee development through training, technical guidance, and coaching.
  • Perform other duties as assigned.
Qualifications

Level 2:

  • Minimum 2 years of insurance adjusting experience handling bodily injury and property damage claims.

Level 3:

  • Minimum 5 years of insurance adjusting experience handling bodily injury and property damage claims.

All levels:

  • Post-secondary degree is preferred.
  • Willingness to work toward the Chartered Insurance Professional (CIP) designation and, where required, commitment to achieving the proper licensing requirements.
  • Directors' and Officers' knowledge is a strong asset.
  • Exceptional customer service skills, with demonstrated empathy and concern for member satisfaction.
  • Excellent knowledge of medical and legal terminology.
  • Excellent communication skills, including listening, written, and verbal communication.
  • Excellent investigative and analytical skills, with strong attention to detail and a high degree of accuracy in data entry.
  • Excellent time management and organizational skills, with the ability to prioritize work in a fast-paced, changing environment.
  • Excellent negotiation, decision-making, and critical thinking skills.
  • Strong teamwork skills, with the ability to collaborate effectively with others.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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