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Insurance Customer Service Representative Jobs in Silver Spring, MD

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Insurance Customer Service Representative information

See Silver Spring, MD salary details

$26.9K

$50K

$75.5K

How much do insurance customer service representative jobs pay per year?

As of Sep 2, 2026, the average yearly pay for insurance customer service representative in Silver Spring, MD is $50,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $56,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Silver Spring, MD?

The most popular types of Insurance Customer Service Representative jobs in Silver Spring, MD are:

What are popular job titles related to Insurance Customer Service Representative jobs in Silver Spring, MD?

For Insurance Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Silver Spring, MD look for?

The top searched job categories for Insurance Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Insurance Customer Service Representative jobs?

Cities near Silver Spring, MD with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $50,044 per year, or $24.1 per hour.

Customer Service Representative

Mr. Rooter Corporation

Glen Burnie, MD • On-site

$24/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Customer Service Representative
Mr. Rooter of Baltimore
3701 Commerce Dr., Arbutus, MD
$24 per hour
Every-Other-Week Schedule (40 hours/week)
Mr. Rooter of Baltimore is seeking an energetic and customer-focused Customer Service Representative to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians.
If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!
Schedule (Alternating Every Other Week)
Week 1
  • Monday-Friday: 3:00 PM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 8:00 AM - 12:00 PM
    Total: 40 hours
Week 2
  • Monday- (Thursday Off) or Work (Sunday Off)
  • Friday: 7:30 AM - 7:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 8:00 AM - 10:30 AM
    Total: 40 hours
Key Responsibilities
  • Answer incoming calls in a professional and courteous manner
  • Schedule and coordinate service calls based on customer needs
  • Communicate schedule changes or delays with customers and technicians
  • Use customer development techniques via phone, email, mail, and personal contact
  • Perform additional duties as needed
Job Requirements
  • Strong verbal and written communication skills
  • Minimum typing speed of 55 WPM
  • Detail-oriented with strong data entry skills
  • Positive attitude and strong work ethic
  • Team player who can also work independently
Benefits
  • Benefits package available

Compensation: $24.00 per hour
Compensation: $24.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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