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Insurance Customer Service Representative Jobs in Madison, WI

Caliber

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... of insurance partner requirements regarding authorizations, billing and load level processes.

Caliber

Customer Service Representative

Watertown, WI · On-site

$15.25 - $20.75/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... of insurance partner requirements regarding authorizations, billing and load level processes.

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys ...

Brewinc Events

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

About the Role: We're looking for a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers--helping them ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Madison, WI

Insurance Customer Service Representative information

See Madison, WI salary details

$26.2K

$48.8K

$73.6K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in Madison, WI is $48,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $55,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Madison, WI?

For Insurance Customer Service Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Madison, WI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Insurance Customer Service Representative jobs?

Cities near Madison, WI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 76% Full Time, 14% Part Time, 5% Temporary, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $48,813 per year, or $23.5 per hour.

Customer Service Representative

Limitless East Marketing

Madison, WI • On-site

$45K - $49K/yr

Full-time

Re-posted 5 days ago

Job description

Company Description

At Catch Vibe Voice, we are dedicated to connecting brands with their audiences in meaningful and memorable ways. We foster a culture of creativity, collaboration, and growth, where every team member is valued and empowered to make an impact. Join us and help bring our brand to life across Madison and beyond.

Job Description

We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Madison, WI. This role is essential in ensuring our customers receive the best support and solutions promptly and professionally.

Responsibilities:

  • Handle customer inquiries via phone and email efficiently and professionally.

  • Provide accurate information about products, services, and policies.

  • Resolve customer issues and complaints with a focus on satisfaction.

  • Maintain detailed records of customer interactions in company systems.

  • Collaborate with team members to continuously improve service processes.

Qualifications

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to work in a fast-paced environment and manage multiple tasks.

  • Positive attitude and commitment to providing outstanding customer service.

  • Comfortable using computer systems and learning new software.

Additional Information

  • Competitive salary: $45,000 - $49,000 per year.

  • Opportunities for career growth and professional development.

  •  

  • Supportive and collaborative team environment.

  • Skills development and training programs.

  • Full-time position with a stable schedule.

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