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Insurance Customer Service Representative Jobs in Madison, WI

BlueScope Steel

Customer Service Representative

Evansville, WI · On-site

$15.50 - $21.25/hr

Customer Service Representative For over 100 years, BlueScope continues to build on our reputation ... insurance, short and long term disability, paid time off, and retirement. EEO: Employer/M/F ...

TEKsystems

Customer Service Representative

Waunakee, WI · On-site

$23.21/hr

Customer Service Representative (Technical Order Processing) Location: Madison, WI Pay Rate: $23.21 ... Company-paid life insurance * Company-paid short-term and long-term disability coverage * Paid ...

TEKsystems

Customer Service Representative

Waunakee, WI · On-site

$23.21/hr

Customer Service Representative (Technical Order Processing) Location: Madison, WI Pay Rate: $23.21 ... Company-paid life insurance * Company-paid short-term and long-term disability coverage * Paid ...

Uniroyal Engineered Pro

CUSTOMER SERVICE REP

Stoughton, WI · On-site

$15.50 - $21/hr

Customer Service Representative As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across ...

Ruffin' It Resort

Customer Service Rep

Madison, WI

$15/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

Ruffin

Customer Service Rep

Madison, WI · On-site

$16 - $22/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Madison, WI

Insurance Customer Service Representative information

See Madison, WI salary details

$26.2K

$48.8K

$73.6K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in Madison, WI is $48,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $55,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Madison, WI?

For Insurance Customer Service Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Madison, WI look for?

The top searched job categories for Insurance Customer Service Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Insurance Customer Service Representative jobs?

Cities near Madison, WI with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 76% Full Time, 14% Part Time, 5% Temporary, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $48,813 per year, or $23.5 per hour.

Customer Service Representative

BlueScope Steel

Evansville, WI • On-site

$15.50 - $21.25/hr

Other

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Customer Service Representative

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!

The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service Representative manages the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution, and serving as the contact for the customer (Builder) throughout the claims process.

Job Duties

  • Contribute to providing services and products with Zero Defects
  • Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification
  • Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP. Write change orders and ensure they flow properly through the business.
  • Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
  • Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims
  • Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion.
  • Facilitate communications with Builder during claims investigation and resolution process

Education & Experience Qualifications

Minimum:

  • Associate’s or 2-year technical degree
  • 3 years of related work experience in detailing, project clarification, project assistant or project management
  • Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings

Preferred:

  • 4+ years of relevant work experience
  • 2+ years of pre-engineered metal building (PEMB) experience
  • AutoCAD experience

Additional Information The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

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