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Insurance Customer Service Representative Jobs in Bend, OR

Lincare

Customer Service Rep

Bend, OR

$17.50 - $24/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings, Inc.

Customer Service Rep

Bend, OR · On-site

$17.50 - $24/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Bend, OR

Insurance Customer Service Representative information

See Bend, OR salary details

$28.6K

$53.2K

$80.3K

How much do insurance customer service representative jobs pay per year?

As of Aug 17, 2026, the average yearly pay for insurance customer service representative in Bend, OR is $53,246.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $60,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Bend, OR look for?

The top searched job categories for Insurance Customer Service Representative jobs in Bend, OR are:

What cities near Bend, OR are hiring for Insurance Customer Service Representative jobs?

Cities near Bend, OR with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Bend, OR as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,072 per year, or $24.6 per hour.

Customer Service Representative - OR

Hassan & Sons, Inc.

Prineville, OR • On-site

$16 - $22/hr

Other

Re-posted 7 days ago

Job description

Position Summary
Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
Customer Service Excellence
  • Greet all customers with enthusiasm and professionalism, creating a welcoming environment ("Welcome to H&S" / "Welcome to Chevron")
  • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
  • Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
  • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
  • Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
  • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
  • Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
  • Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
  • Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
  • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
  • Maintain signage, promotional materials, and pricing accuracy
  • Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
  • Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
  • Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
  • Follow all food safety, sanitation, and temperature guidelines
  • Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
  • Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
  • Refill windshield washer stations, paper towels, and squeegees at the pumps
  • Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
  • Report equipment malfunctions or safety hazards immediately to management
Additional Duties
  • Adhere to the station's shift duties checklist for assigned shifts
  • Understand and assist with car wash operations (if applicable)
  • Perform other job-related duties as assigned by management
Education and Work Experience
  • High school diploma or equivalent preferred
  • Previous experience in retail, food service, or customer-facing roles preferred
  • Basic knowledge of POS systems and cash-handling procedures
  • CPR and First Aid training a plus
  • Strong communication skills and the ability to work effectively in a team environment
Skill Set
  • Strong customer service and communication skills
  • Ability to multitask and stay organized in a fast-paced setting
  • Self-motivated and dependable, with strong follow-through and attention to detail
  • Able to follow direction, take initiative, and maintain professionalism under pressure
  • Comfortable using computers and POS systems; basic Microsoft Office skills a plus
  • Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Frequent standing, walking, bending, and lifting up to 50 lbs
  • Requires use of hands, arms, and vision to operate POS systems and restock merchandise
  • Must be able to work both indoors and outdoors in various weather conditions
  • Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
  • Must be able to communicate clearly and effectively in person and over the phone
  • Reasonable accommodations will be provided as required by law

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