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Insurance Customer Service Representative Jobs in Atlanta, GA

Sonsoftinc

Customer Service Representative

Alpharetta, GA

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

Sonsoftinc

Customer Service Representative

Alpharetta, GA

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

Sedgwick

Customer Service Rep

Atlanta, GA · On-site

$15.50 - $21/hr

... Insurance Customer Service Rep PRIMARY PURPOSE : To expedite the Customer Service claims ... application process; to ensure correct case assignment; and to act as a customer liaison in ...

StaffMyAgency LLC

Customer Service

Fayetteville, GA · On-site

$35K - $40K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Atlanta, GA

Insurance Customer Service Representative information

See Atlanta, GA salary details

$25K

$46.6K

$70.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Atlanta, GA is $46,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $52,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Atlanta, GA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Insurance Customer Service Representative jobs?

Cities near Atlanta, GA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,553 per year, or $22.4 per hour.

Insurance Customer Service Professional Onsite

Allstate Insurance Agency - Jo Armstrong

Mcdonough, GA • On-site

$36K - $50K/yr

Other

PTO

Re-posted 21 days ago

Job description

Benefits:

Flexible schedule

Opportunity for advancement

Paid time off

Job Summary: We are seeking a dedicated and experienced LSP with customer service and insurance sales representative to join our team part-time. The ideal candidate will have Allstate Insurance experience in a similar role. The primary responsibility of this position is to provide excellent customer service to policyholders. Also upselling/cross-selling insurance products and services to existing customers/prospects to generate new business to meet sales quotas.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

  • Provide accurate information regarding insurance policies, coverage options, and claims processes.

  • Cross sell products and services

  • Assist customers with policy renewals, changes, and cancellations.

  • Resolve customer complaints and issues, ensuring a high level of customer satisfaction.

  • Maintain detailed and accurate records of customer interactions and transactions.

  • Collaborate with team members to improve customer service processes and outcomes.

  • Stay updated on industry trends, company products, and services.

  • Generate new business through leads & referral sources.

Qualifications:

  • Must hold an active GA Insurance License P&C or Personal Lines (required) OR willing to obtain a Non-resident license in 3 weeks.
  • Must have Allstate Insurance sales/service experience (required)
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks simultaneously and work well under pressure.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • High school diploma or equivalent; additional education or certifications in insurance is a plus.

Hopefully, you find this helpful, and we encourage you to schedule a time with our Hiring Consultants to provide even further assistance. Let us know if you need anything else in the meantime.

About Us:

Allstate Insurance Agency - has been serving the Mcdonough community for over 15 years, providing reliable and personalized insurance solutions to our clients. We are committed to delivering exceptional service and building lasting relationships with our customers. Our team enjoys a supportive and collaborative work environment, with opportunities for professional growth and development.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

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