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Insurance Customer Service Representative Jobs in Atlanta, GA

Michael Popwell State Farm

Customer Service Agent

Cumming, GA · On-site

$13.75 - $18.50/hr

As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll ...

State Farm

Customer Service Agent

Cumming, GA · On-site

$13.75 - $18.50/hr

As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Atlanta, GA

Insurance Customer Service Representative information

See Atlanta, GA salary details

$25K

$46.6K

$70.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Atlanta, GA is $46,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $52,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Atlanta, GA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Insurance Customer Service Representative jobs?

Cities near Atlanta, GA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,553 per year, or $22.4 per hour.

Allstate Insurance Customer Service Representative $60k-$80k+

Allstate Insurance - Reid Nix Agency

Buford, GA • On-site

$50K - $100K/yr

Full-time

Retirement, PTO

Re-posted 6 days ago

Job description

For EXPERIENCED licensed ALLSTATE insurance service agents who want to make high income serving the needs of our customers, this is the career for you.

This is ONLY for top performers are next level and who have had success in their current role but are seeking an opportunity to learn from the best, the opportunity to grow within the company, make a positive impact within the agency and make high levels of income to celebrate your success.

We're looking for a motivated individual with an insurance license, positive attitude, a passion for helping people, and the drive to be the best.

You'll support clients with their insurance needs, provide great service, and grow your skills along the way.

You will lead the service side of the operations on a daily basis.

PREFERRED on-site work location in Buford, Georgia. Open to remote candidates.

If you're ready to learn, grow, and build a rewarding career in a supportive environment, we'd love to meet you!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Disability Insurance


Responsibilities
  • Client Interaction: Be the friendly face and voice of the agency, welcome clients, answer questions, and make every interaction a positive experience.
  • Policy Support: Assist clients with simple policy updates, answer basic coverage questions, and connect them with the right team member when needed.
  • Referrals & Transfers: Identify opportunities to refer or transfer clients for additional products and services, earn bonuses for your efforts!
  • Growth Opportunity: With licensing, youll have the potential to earn commissions while expanding your role in sales and service.
  • Client Care: Build lasting relationships by following up with clients, ensuring their needs are met, and helping create a smooth experience every step of the way.
  • Team Collaboration: Work closely with your teammates in a supportive, professional environment where everyones success is celebrated.

Requirements
  • Licensing: Must have a current Georgia Property & Casualty Insurance License.
  • Experience: MUST have ALLSTATE P&C Insurance service or sales experience in the last 12 months to be considered with many years of experience.
  • Client-Focused: A genuine interest in helping people and providing excellent customer service.
  • Team Player: Positive attitude and willingness to collaborate in a supportive, team-based environment.
  • Communication Skills: Strong verbal and written communication skills to connect with clients and work well with the team.
  • Detail-Oriented: Ability to stay organized, handle paperwork accurately, and follow through on tasks while meeting deadlines.
  • Computer and Software Skills: Microsoft Office proficient, typing speed of 40+ WPM, familiarity with CRM systems