Insurance Coordinator Jobs in Raleigh, NC (NOW HIRING)

At Springmoor Life Care Retirement Community, we believe supporting our employees enables exceptional care for our residents.  We provide opportunities to grow, contribute to work that truly matters, and build a rewarding career while serving residents with dignity and excellence.

Springmoor is a nationally accredited, not-for-profit retirement community located in Northwest Raleigh.  We offer an active, engaging lifestyle for our residents while promoting dignity, security, and peace of mind.  Nestled on a beautiful 42-acre wooded campus, Springmoor provides a full continuum of care and a supportive, mission-driven workplace.

If you are passionate about positively influencing the lives of residents every day and value excellence, compassion, and teamwork, we invite you to explore a career with Springmoor.

We’re currently hiring a qualified and energetic Household Coordinator to join our team of talented caregivers.  This is a leadership position within a designated neighborhood in the Community and this individual will be responsible for overseeing non-medical care of residents.

Job Duties and Responsibilities:

1. Manages operations in conjunction with the SHC Life Enrichment Coordinator.
2. Must be able to effectively communicate with the resident, families, & staff.
3. Must be able to meet the needs of the resident.
4. Communicates problems requiring nursing action to the nurse mentor.  Non-nursing problems are related to appropriate managers, or the a SHC Life Enrichment Coordinator.
5. Has responsibility for monitoring food service operations to ensure meals are delivered timely.  Communicates food service problems to Food Services Director and to the SHCSHC Life Enrichment Coordinator.
6. Has responsibility of maintaining standards of excellence in maintenance and housekeeping.  Provides guidance to maintenance and housekeeping staff and calls other problems to the attention of department managers.
7. Maintain and review a comprehensive shift report for each neighborhood.  Provides necessary follow-up to assure thorough and responsive follow-through on concerns. Attend and participate in monthly quality assurance program initiatives. Ensure audits are completed for the neighborhood
8. Oversee shift meetings to convey management, nursing and operations information and data to ensure a smooth transition of operations and services from shift to shift with highly effective follow-through.
9. Issues requests for action by managers and technicians beyond the shift such as transportation, maintenance, and food service.  Follows through to insure timely and proper action is taken.
10.  Administers the medical and health care supply management program to assure that reimbursable supplies are systematically and accurately charged to patients, that all supplies are used efficiently and effectively.
11. 16. Establishes and administers a program of support services to ensure that personal needs are met in a reliable manner.  For example, administers a comprehensive program to ensure that all patients have clean clothing.  Coordinates such activity when the family handles them.
12. 17. Monitors the environment to assure that noise levels are controlled, that patients are able to rest and sleep without undue staff interruption; that televisions are not left on when not in use; that intercoms are administered professionally and effectively to reduce noise.
13. Checks to ensure that bathing and personal care schedules are followed and reports findings to nursing management.
14. Oversee that restorative program goals are met by residents within the household
15. Manages a patient well-being program to ensure that the patient receives the social and physical interaction and exercise as defined in the patient care plan.  This program is designed to provide patient support beyond that given by the inpatient staff.  Typically, the program is administered by physical therapy, volunteers, auxiliary and outside providers of care.
16.  Provide support and/or arranges transportation when needed and copies resident medical record as needed.

Benefits & Perks

We offer a competitive benefits package designed to support the health, well-being, and financial security of our team members.

Health & Insurance Benefits

• Medical insurance with two plan options
• Dental insurance with two plan options
• Vision insurance
• A variety of supplemental insurance options

Holiday Pay

• Full-Time Employees:
  Employees who work on a recognized holiday are paid at 2.5 times their regular rate.
  Employees who do not work on a recognized holiday receive 8 hours of holiday pay, in accordance with company policy.

• College degree preferred; however, a person with a high school diploma may be considered. 
• Ability to assume responsibility for the effective operation of the household is necessary. 
• Experience in management with good communication skills, both oral and written, is desired.
• CNA preferred but not required.
• Ability to work with staff and senior citizens
• Monday through Friday 8:00am to 5:00pm 
• Required to work one weekend a month