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Insurance Client Services information

How much does a 215 license make?

An insurance client services representative with a 215 license can expect to earn an average salary ranging from $40,000 to $55,000 annually, depending on experience and location. Additional certifications and customer service skills can influence earning potential in this role.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically those in executive or specialized sales positions, such as senior or managing insurance agents, or agents working in high-net-worth markets. These roles often require extensive experience, advanced certifications, and strong client networks, with compensation including high commissions and bonuses that can significantly exceed average agent salaries.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles in insurance are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to more advanced positions within the insurance industry.

What is the difference between Insurance Client Services vs Insurance Claims Specialist?

AspectInsurance Client ServicesInsurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focusOffice or claims processing centers, detailed work
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance companies, third-party administrators
Common Search & ComparisonCustomer support, policy assistanceClaims processing, claim resolution

Insurance Client Services and Insurance Claims Specialists both work within the insurance industry, but their roles differ. Client Services focuses on assisting policyholders with inquiries, policy management, and customer support. Claims Specialists handle the processing and resolution of insurance claims, often requiring more detailed claim knowledge. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What is client service in insurance?

In insurance, client service involves assisting policyholders with inquiries, claims, policy changes, and providing ongoing support to ensure customer satisfaction. Client service representatives use communication skills and insurance knowledge to address client needs efficiently and accurately, often utilizing customer management tools. Strong interpersonal skills and understanding of insurance policies are essential for success in this role.
What are popular job titles related to Insurance Client Services jobs in Ohio? For Insurance Client Services jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Insurance Client Services jobs in Ohio look for? The top searched job categories for Insurance Client Services jobs in Ohio are:
What cities in Ohio are hiring for Insurance Client Services jobs? Cities in Ohio with the most Insurance Client Services job openings:
Insurance Client Services jobs near you
Client Service Manager - Commercial Insurance

Client Service Manager - Commercial Insurance

Hylant

Toledo, OH • On-site

Full-time

Posted 6 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 260 rated insurance

Job description

The Opportunity:


The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.
In This Role You Will Execute On:

  • Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.

  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.

  • In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.

  • Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.

  • Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.

  • Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.

  • Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.

  • Serve as a back-up at all support levels as needed.

  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.

  • Perform other duties and special projects as assigned.


In This Role You'll Need:

  • Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.

  • Three (3) or more years of insurance client service experience.

  • Active Property & Casualty License

  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)

  • CIC or CRM Designation encouraged

  • Excellent attention to detail, oral and written communication skills

  • Ability to work well in a team environment.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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