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Insurance Client Service Representative Jobs (NOW HIRING)

WIVERSE

Client Service Representative

$16.50 - $22.25/hr

Client Service Representative Mondays & Fridays REMOTE 6 month contract The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in ...

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Insurance Client Service Representative information

See salary details

$26K

$48.4K

$73K

How much do insurance client service representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for insurance client service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Client Service Representative vs Insurance Claims Specialist?

AspectInsurance Client Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; licensing or certifications may be required
Work EnvironmentOffice setting, customer service centersOffice or claims processing centers, often with detailed case work
Employer & Industry UsageInsurance companies, agencies, brokeragesInsurance companies, claims departments
Common Search & ComparisonCustomer service, policy inquiries, account managementClaims processing, claim investigation, settlement

The main difference is that Insurance Client Service Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require strong communication skills and knowledge of insurance policies, but their daily tasks and focus areas differ.

Is remote insurance client service representative a stressful job?

A remote insurance client service representative role can be stressful due to handling customer inquiries, resolving issues, and managing multiple tasks simultaneously. The level of stress depends on workload, communication skills, and the company's support systems, but many find it manageable with proper training and organization.

What does an insurance client service representative do?

An insurance client service representative assists customers with policy inquiries, claims, and coverage options. They communicate via phone, email, or in person, maintain accurate records, and often use insurance software to process transactions and update client information.

What cities are hiring for Insurance Client Service Representative jobs?

Cities with the most Insurance Client Service Representative job openings:

What states have the most Insurance Client Service Representative jobs?

States with the most job openings for Insurance Client Service Representative jobs include:

What are popular job titles related to Insurance Client Service Representative jobs?

For Insurance Client Service Representative jobs, the most frequently searched job titles are:

Client Service Representative

Northborough, MA • On-site

VCA Animal Hospitals
Veterinary Services • 10K+ employees
Learn more about VCA Animal Hospitalsexternal

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

VCA Animal Hospitals rating

6.2

Company rating: 6.2 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

Job description

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Northborough

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

  • Leadership opportunities
  • Access to the people and financial resources of a large veterinary community
  • WOOF University, offering abundant of training in a variety of topics
  • Generous employee pet care discounts
  • Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

  • Competitive wage
  • Medical, Dental & Vision insurance
  • Opportunity to teach and mentor
  • 401(k)
  • Free wellness subscriptions (Head Space)
  • Life and Long Term Disability insurance
  • Paid Parental leave

Why We Need You
As the face of VCA Northborough, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The Client Service Representative is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

The salary range for this position is $18 - $21 / hour based on experience

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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