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Insurance Claims Trainer Jobs (NOW HIRING)

HomeFirst Agency

Claims Adjuster I

Maryville, TN · On-site

Reviews insurance policies to determine coverage by working with Claims Trainers and leadership to interpret and apply policy provisions to claims under consideration based on coverage and ...

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Insurance Claims Trainer information

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How much do insurance claims trainer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for insurance claims trainer in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What does an Insurance Claims Trainer do?

An Insurance Claims Trainer is responsible for educating and training new and existing claims adjusters or examiners within an insurance company. They develop training materials, lead workshops or seminars, and ensure staff are knowledgeable about policies, procedures, compliance standards, and the latest industry regulations. Their goal is to enhance the effectiveness and accuracy of the claims process, reduce errors, and improve customer satisfaction. Trainers may also assess employee performance and provide ongoing coaching or support.

What is the difference between Insurance Claims Trainer vs Claims Adjuster?

AspectInsurance Claims TrainerClaims Adjuster
Required CredentialsCertifications in insurance and trainingInsurance license, certifications in claims handling
Work EnvironmentTraining sessions, corporate officesFieldwork, insurance companies, claims sites
Employer & Industry UsageInsurance companies, training firmsInsurance companies, third-party claims firms
Common Search & ComparisonYesYes

The main difference is that an Insurance Claims Trainer focuses on educating and training staff or clients about claims processes, while a Claims Adjuster handles the investigation and settlement of individual claims. Both roles require insurance knowledge and certifications, but their daily tasks and work environments differ significantly.

What are some common challenges faced by Insurance Claims Trainers, and how can they be managed?

Insurance Claims Trainers often encounter challenges such as keeping training materials up to date with evolving regulations, engaging trainees with varying levels of experience, and balancing training duties with administrative tasks. Successfully managing these challenges involves regularly collaborating with compliance teams, utilizing interactive training methods, and adopting digital platforms to streamline content updates and participant tracking. Continuous professional development and open communication with claims adjusters and management also help ensure that training remains relevant and effective.

What are the key skills and qualifications needed to thrive as an Insurance Claims Trainer, and why are they important?

To thrive as an Insurance Claims Trainer, you need deep knowledge of insurance claims processes, training methodologies, and industry regulations, often backed by experience in claims handling and a relevant bachelor's degree. Familiarity with Learning Management Systems (LMS), claims management software, and professional certifications such as CPCU or AIC is typically required. Excellent communication, mentorship, and organizational skills help trainers effectively educate and motivate claims professionals. These competencies are crucial for ensuring accurate, compliant claims handling and fostering continuous improvement within insurance teams.
More about Insurance Claims Trainer jobs
What states have the most Insurance Claims Trainer jobs? States with the most job openings for Insurance Claims Trainer jobs include:
What job categories do people searching Insurance Claims Trainer jobs look for? The top searched job categories for Insurance Claims Trainer jobs are:
Insurance Claims Trainer jobs near you
Infographic showing various Insurance Claims Trainer job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.

Insurance Claims Specialist

Selene Holdings

Dallas, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Hazard Claims Review Specialist is responsible for reviewing residential property damage claims to ensure claim payments accurately align with documented damages, policy coverage, adjuster findings, and repair estimates. This role analyzes damage reports, adjuster inspections, contractor estimates, and claim settlements to identify discrepancies, overpayments, underpayments, or potential compliance issues. The specialist develops tracking and reporting tools, collaborates with internal stakeholders and third-party vendors, and supports quality assurance efforts across the hazard claims process.

Key Responsibilities

Claims Review and Analysis

  • Review residential property damage reports, adjuster reports, inspection findings, photographs, and repair estimates.
  • Validate that claim payments are consistent with documented damages and approved scope of repairs.
  • Compare adjuster assessments against contractor estimates and settlement amounts.
  • Identify discrepancies, payment variances, duplicate charges, scope inconsistencies, and potential overpayments or underpayments.
  • Ensure claims are processed in accordance with company guidelines, investor requirements, and applicable regulations.
  • Escalate questionable claims, exceptions, or potential fraud indicators to management and appropriate stakeholders.

Claims Quality Control

  • Perform detailed quality assurance reviews of completed claims files.
  • Verify supporting documentation is complete, accurate, and properly retained.
  • Monitor claim trends, recurring issues, and process deficiencies.
  • Recommend process improvements to enhance claim accuracy and operational efficiency.
  • Support internal and external audit requests related to hazard claims activities.

Reporting and Analytics

  • Develop, maintain, and distribute claim tracking reports and dashboards.
  • Monitor claim lifecycle metrics, payment trends, vendor performance, and exception reporting.
  • Analyze claim data to identify operational risks and opportunities for process improvement.
  • Prepare management reports summarizing claim review outcomes, payment accuracy, and performance metrics.
  • Utilize Excel, reporting tools, and claims systems to track key performance indicators (KPIs).

Vendor Management

  • Coordinate with adjusters, inspectors, contractors, restoration companies, and other third-party vendors.
  • Review vendor estimates and supporting documentation for reasonableness and accuracy.
  • Monitor vendor performance against service-level agreements and quality standards.
  • Resolve documentation deficiencies and payment-related discrepancies with vendors.
  • Facilitate communication between vendors and internal business units to ensure timely claim resolution.

Stakeholder Collaboration

  • Partner with Claims, Loss Draft, Risk Management, Loan Servicing, Quality Assurance, and Compliance teams.
  • Communicate claim review findings and recommendations to management.
  • Support process improvement initiatives and special projects.
  • Assist with training efforts related to claim review standards and best practices.

Qualifications

Education

  • Bachelor's degree in Business, Insurance, Risk Management, Finance, Construction Management, or related field preferred.
  • Equivalent combination of education and experience may be considered.

Experience

  • 3+ years of experience in property insurance claims, hazard claims, loss draft administration, property inspection review, mortgage servicing, or related field.
  • Experience reviewing residential property damage assessments and insurance claim settlements.
  • Familiarity with adjuster reports, repair estimates, contractor bids, and property restoration processes.

Knowledge and Skills

  • Strong understanding of residential property insurance claims and damage assessment.
  • Knowledge of roofing, structural, water, fire, wind, hail, and disaster-related property damages.
  • Ability to analyze claim documentation and identify inconsistencies.
  • Advanced proficiency in Microsoft Excel, including pivot tables, reporting, and data analysis.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Experience with claims management systems and reporting platforms preferred.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Property and Casualty (P&C) insurance experience.
  • Adjuster license or insurance certification preferred.
  • Experience in mortgage servicing, loss draft administration, or investor claims oversight.
  • Knowledge of Xactimate or similar estimating software.
  • Experience with vendor management and performance monitoring.

Key Performance Indicators (KPIs)

  • Claims review accuracy rate.
  • Percentage of payment variances identified and resolved.
  • Turnaround time for claim reviews.
  • Vendor compliance and performance metrics.
  • Reporting accuracy and timeliness.
  • Reduction in claim payment errors and exceptions.
  • Audit and quality assurance results.
Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

  • Paid Time Off (PTO)

  • Medical, Dental &Vision

  • Employee Assistance Program

  • Flexible Spending Account

  • Health Savings Account

  • Paid Holidays

  • Company paid Life Insurance

  • Matching 401(k) Plan


The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)

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