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Insurance Claims Rep Jobs (NOW HIRING)

EquipmentShare

Claims Representative

Saint Louis, MO · On-site

Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity. * Customer Service: Provide ...

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How much do insurance claims rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for insurance claims rep in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative evaluates insurance claims made by policyholders to determine the extent of the insurance company's liability. They review documentation, investigate the circumstances of the claim, and communicate with clients, witnesses, and other relevant parties. Their job is to ensure claims are processed efficiently and according to policy terms, which may involve negotiating settlements and explaining coverage decisions to customers.

What are the key skills and qualifications needed to thrive as an insurance claims representative?

To thrive as an Insurance Claims Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, often supported by a bachelor's degree or relevant experience. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) is typically required. Excellent communication, negotiation, and customer service skills help stand out in resolving complex claims and managing client expectations. These skills and qualifications ensure accurate claim processing, efficient customer interactions, and the mitigation of financial risk for the company.

What are some common challenges insurance claims representatives face in balancing customer satisfaction with company policies?

Insurance Claims Representatives often encounter situations where customers are under stress or dissatisfied due to claim denials or delays. Balancing empathy for the customer with strict adherence to company policies and regulatory guidelines can be challenging. Representatives must communicate clearly, manage expectations, and diligently document every interaction to ensure transparency while safeguarding the company's interests. Strong problem-solving and negotiation skills help in finding fair resolutions, making this role both rewarding and demanding.

What is the difference between Insurance Claims Rep vs Insurance Adjuster?

AspectInsurance Claims RepInsurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesLicenses often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service centers, remote optionsField work, office settings, or a combination
Employer & Industry UsageInsurance companies, claims processing centersInsurance companies, independent adjusting firms
Primary FocusAssist policyholders, process claims, customer serviceInvestigate claims, assess damages, determine settlement amounts

While both roles involve working with insurance claims, Insurance Claims Reps primarily handle customer interactions and processing claims, whereas Insurance Adjusters focus on investigating and evaluating damages to determine claim validity and settlement amounts. The roles often overlap in industry and credentials but differ in responsibilities and work environment.

What states have the most Insurance Claims Rep jobs?

States with the most job openings for Insurance Claims Rep jobs include:

What are popular job titles related to Insurance Claims Rep jobs?

For Insurance Claims Rep jobs, the most frequently searched job titles are:

Insurance Claims Rep jobs near you

Claims Representative

Saint Louis, MO • On-site

EquipmentShare
Construction • 1 - 5K employees
Learn more about EquipmentShareexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

EquipmentShare rating

7.9

Company rating: 7.9 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

75th of 178 rated vehicle equipment hire

Job description

Future Claims Representative Opportunities at EquipmentShare!
EquipmentShare is accepting applications for a future Claims Representative in the St. Louis, MO area.
At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We're accepting applications for a future Claims Representative role at our rental facility in St. Louis, MO, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. As a Claims Representative, you will be responsible for handling all aspects of insurance claims, including initial reporting, documentation, assessment, and resolution.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (On call during the weekend only in special circumstances)
Primary Responsibilities
  • Claims Processing: Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity.
  • Customer Service: Provide empathetic and knowledgeable support to customers filing claims. Guide them through the claims process, keeping them informed of their claim status and next steps.
  • Documentation and Record Keeping: Maintain accurate and detailed records of all claims, including customer interactions, assessments, and claim resolutions.
  • Liaison with Insurance Companies: Act as the primary point of contact between the customer and insurance companies. Coordinate with insurance adjusters to facilitate claim assessments and settlements.
  • Compliance and Reporting: Ensure all claims are processed in compliance with company policies and legal requirements. Prepare reports on claim trends, outcomes, and customer feedback for management review.
  • Team Collaboration: Work closely with other departments, such as the legal team, customer service, and fleet management, to ensure a coordinated approach to claim handling.
Why EquipmentShare?
Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.
We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
  • Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  • Competitive compensation
  • Full medical, dental, and vision coverage for full-time employees
  • Generous PTO + paid holidays
  • 401(k) + company match
  • Tool and boot reimbursements (role dependent)
  • Gym membership stipend + wellness programs (earn PTO and prizes!)
  • Company events, food truck nights, and monthly team dinners
  • 16 hours of paid volunteer time per year - give back to the community you call home
  • Career advancement, leadership training, and professional development opportunities
About You
You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.
We're looking for people who:
  • See challenges as opportunities
  • Embrace change and continuous improvement
  • Bring energy, effort, and optimism every day
Skills & Qualifications
  • Education: High school diploma required; college degree or equivalent experience in insurance, customer service, or related field preferred.
  • Experience: Minimum of 2 years' experience in a customer service role, with prior experience in claims processing or the car rental industry highly desirable.
  • Skills: Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically. Strong organizational and multitasking abilities. Proficiency in MS Office and database software.
  • Knowledge: Understanding of insurance policies and claims handling procedures. Familiarity with car rental operations and vehicle maintenance is a plus.
  • Personal Attributes: High level of integrity, patience, and the ability to maintain confidentiality. Proactive problem-solver who can manage stressful situations with professionalism.

A Workplace For All
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do.
EquipmentShare is an EOE M/F/D/V.

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About EquipmentShare

Sourced by ZipRecruiter

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor . We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare's product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications. EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators. EquipmentShare's rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it's a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we've built into our rental fleet. And it's just the beginning of our journey to establishing a global presence.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Columbia, MO, US

Year founded

2014

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