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Insurance Claims Rep Jobs in Massachusetts (NOW HIRING)

Liberty Mutual

Senior Claims Representative

Boston, MA · On-site

$46K - $84K/yr

As a Commercial Insurance Claims Representative , you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal ...

Cabot Risk Strategies Llc

Claims Representative

Woburn, MA · On-site

$60K - $70K/yr

CLAIM REPRESENTATIVE Purpose and Description Responsible for all phases of assigned claims handling ... Involved from taking initial contact to forwarding claims payment to insured. Carefully documents ...

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Insurance Claims Rep information

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$43

How much do insurance claims rep jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for insurance claims rep in Massachusetts is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $31.49 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative evaluates insurance claims made by policyholders to determine the extent of the insurance company's liability. They review documentation, investigate the circumstances of the claim, and communicate with clients, witnesses, and other relevant parties. Their job is to ensure claims are processed efficiently and according to policy terms, which may involve negotiating settlements and explaining coverage decisions to customers.

What are the key skills and qualifications needed to thrive as an insurance claims representative?

To thrive as an Insurance Claims Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, often supported by a bachelor's degree or relevant experience. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) is typically required. Excellent communication, negotiation, and customer service skills help stand out in resolving complex claims and managing client expectations. These skills and qualifications ensure accurate claim processing, efficient customer interactions, and the mitigation of financial risk for the company.

What are some common challenges insurance claims representatives face in balancing customer satisfaction with company policies?

Insurance Claims Representatives often encounter situations where customers are under stress or dissatisfied due to claim denials or delays. Balancing empathy for the customer with strict adherence to company policies and regulatory guidelines can be challenging. Representatives must communicate clearly, manage expectations, and diligently document every interaction to ensure transparency while safeguarding the company's interests. Strong problem-solving and negotiation skills help in finding fair resolutions, making this role both rewarding and demanding.

What is the difference between Insurance Claims Rep vs Insurance Adjuster?

AspectInsurance Claims RepInsurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesLicenses often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service centers, remote optionsField work, office settings, or a combination
Employer & Industry UsageInsurance companies, claims processing centersInsurance companies, independent adjusting firms
Primary FocusAssist policyholders, process claims, customer serviceInvestigate claims, assess damages, determine settlement amounts

While both roles involve working with insurance claims, Insurance Claims Reps primarily handle customer interactions and processing claims, whereas Insurance Adjusters focus on investigating and evaluating damages to determine claim validity and settlement amounts. The roles often overlap in industry and credentials but differ in responsibilities and work environment.

Insurance Claims Rep jobs near you

Claims - Field Claims Representative

Boston, MA • On-site

The Cincinnati Insurance Companies
1 - 5K employees
Learn more about The Cincinnati Insurance Companiesexternal

$74K - $108K/yr

Other

Retirement, PTO

Re-posted 20 days ago

Cincinnati Insurance Company rating

9.0

Company rating: 9.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Boston, MA. The candidate is required to reside within the territory.
This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Be ready to:
  • complete thorough claim investigations
  • interview insureds, claimants, and witnesses
  • consult police and hospital records
  • evaluate claim facts and policy coverage
  • inspect property and auto damages and write repair estimates
  • prepare reports of findings and secure settlements with insureds and claimants
  • use claims-handling software, company car and mobile applications to adjust loss in a paperless environment
  • provide superior and professional customer service
  • once eligible, become a certified and active Arbitration Panelist
To be an Entry Level Claims Representative:
The pay range for this position is $68,400 - $91,200 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:
  • be available and communicative during your regular business hours
  • a desire to learn about the insurance industry and provide a great customer experience
  • the ability to work unsupervised
  • excellent verbal and written communication skills
  • strong interpersonal skills
  • excellent problem-solving, negotiation, organizational and prioritization skills
  • preparedness to follow-up with others in a timely manner
  • a valid driver's license
Bring education or experience from:
  • a bachelor's degree
  • AINS, AIC, or CPCU designations preferred
Benefits in addition to compensation include:
  • company car
  • company stock options, including Restricted Share Units and Incentive based stock options
  • paid time off (PTO)
  • 401K with 6% company match
To be an Experienced Claims Representative:
The pay range for this position is $74,400 - $108,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:
  • be available and communicative during your regular business hours
  • multi-line claims experience preferred
  • ability to completely assess auto, property, and bodily injury type damages
  • capacity to work unsupervised
  • excellent verbal and written communication skills
  • strong interpersonal skills
  • excellent problem-solving, negotiation, organizational, and prioritization skills
  • preparedness to follow-up with others in a timely manner
  • a valid driver's license
Bring education or experience from:
  • one or more years of claims handling experience
  • AINS, AIC, or CPCU designations preferred
  • bachelor's degree or equivalent experience required
Benefits in addition to compensation include:
  • company car
  • company stock options, including Restricted Share Units and Incentive based stock options
  • paid time off (PTO)
  • 401K with 6% company match

Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

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