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Insurance Claims Rep Jobs (NOW HIRING)

EquipmentShare

Claims Representative

Saint Louis, MO · On-site

Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity. * Customer Service: Provide ...

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Insurance Claims Rep information

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How much do insurance claims rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for insurance claims rep in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative evaluates insurance claims made by policyholders to determine the extent of the insurance company's liability. They review documentation, investigate the circumstances of the claim, and communicate with clients, witnesses, and other relevant parties. Their job is to ensure claims are processed efficiently and according to policy terms, which may involve negotiating settlements and explaining coverage decisions to customers.

What are the key skills and qualifications needed to thrive as an insurance claims representative?

To thrive as an Insurance Claims Representative, you need strong analytical skills, attention to detail, and a solid understanding of insurance policies, often supported by a bachelor's degree or relevant experience. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) is typically required. Excellent communication, negotiation, and customer service skills help stand out in resolving complex claims and managing client expectations. These skills and qualifications ensure accurate claim processing, efficient customer interactions, and the mitigation of financial risk for the company.

What are some common challenges insurance claims representatives face in balancing customer satisfaction with company policies?

Insurance Claims Representatives often encounter situations where customers are under stress or dissatisfied due to claim denials or delays. Balancing empathy for the customer with strict adherence to company policies and regulatory guidelines can be challenging. Representatives must communicate clearly, manage expectations, and diligently document every interaction to ensure transparency while safeguarding the company's interests. Strong problem-solving and negotiation skills help in finding fair resolutions, making this role both rewarding and demanding.

What is the difference between Insurance Claims Rep vs Insurance Adjuster?

AspectInsurance Claims RepInsurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesLicenses often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service centers, remote optionsField work, office settings, or a combination
Employer & Industry UsageInsurance companies, claims processing centersInsurance companies, independent adjusting firms
Primary FocusAssist policyholders, process claims, customer serviceInvestigate claims, assess damages, determine settlement amounts

While both roles involve working with insurance claims, Insurance Claims Reps primarily handle customer interactions and processing claims, whereas Insurance Adjusters focus on investigating and evaluating damages to determine claim validity and settlement amounts. The roles often overlap in industry and credentials but differ in responsibilities and work environment.

What states have the most Insurance Claims Rep jobs?

States with the most job openings for Insurance Claims Rep jobs include:

What are popular job titles related to Insurance Claims Rep jobs?

For Insurance Claims Rep jobs, the most frequently searched job titles are:

Insurance Claims Rep jobs near you

Insurance Claims Representative

Charleston, SC • On-site

Hudson Automotive Group
Retail • 501 - 1,000 employees
Learn more about Hudson Automotive Groupexternal

$50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Hudson Automotive Group rating

4.2

Company rating: 4.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

156th of 160 rated car dealerships

Job description

Hudson Automotive Group is on the lookout for acareer-minded Insurance Claims Representative to join our growing team. As an Insurance Claims Representative, you will serve as the primary liaison between insurance carriers, third-party administrators, legal counsel, dealership personnel, and internal business partners to ensure claims are investigated, documented, and resolved efficiently.
Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you are an experienced Insurance Claims Adjuster, looking for a career, it's time to shift your career into gear with Hudson Automotive!
What do we offer?
  • Compensation: $50-100k (Salary will be based on experience, role alignment, and transferable skills)
  • Location: Remote/Hybrid position with occasional onsite presence at the Corporate Office (Charleston, SC)
  • Schedule: Mon-Friday/8am-5pm
  • Hudson Academy: Continuous Employee professional development.
  • Paid Time Off (PTO): Industry leading Vacation/PTO policy
  • Medical, Dental, Vision, and Life Insurance.
  • 401k program
  • Employee discounts on Vehicles, Products, and Services.

Who are we looking for?
  • The ideal candidate has experience reviewing and coordinating insurance claims involving property damage, general liability, automobile liability, workers' compensation, and other commercial insurance matters.
  • Highly organized, customer-focused, and able to manage multiple priorities while maintaining confidentiality, accuracy, and professionalism.
  • Individual who thrives in a fast-paced environment and possesses strong communication, analytical, and problem-solving skills.

Qualifications:
  • 1-5 years of experience with insurance claims representative handling for nationally recognized insurance carriers.
  • Auto/Liability/Property preferred
  • Track record of serving as the primary point of contact between insurance carriers, adjusters, third-party administrators, legal counsel, and dealership leadership.
  • Proven experience monitoring claims throughout the lifecycle to ensure timely investigation, documentation, and resolution.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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