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Insurance Claims Processing Jobs in Tennessee (NOW HIRING)

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Medical Billing Insurance Follow Up Specialist

Knoxville, TN · On-site

$16 - $18/hr

Experience working with insurance carriers and claims processing * Strong analytical and problem-solving skills * Proficiency in EMR/EHR systems and Microsoft Office applications * Excellent ...

HomeFirst Agency

Claims Adjuster I

Maryville, TN · On-site

Reviews, partners, and processes property damage claims submitted by policyholders. * Reviews insurance policies to determine coverage by working with Claims Trainers and leadership to interpret and ...

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Insurance Claims Processing information

Is claims processing a stressful job?

Insurance claims processing can be stressful due to tight deadlines, high workload, and the need for accuracy in evaluating claims. The role often requires strong attention to detail, communication skills, and the ability to handle difficult or emotional situations with claimants. However, workload and stress levels can vary depending on the employer and specific job environment.

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

How to get a job as a claims adjuster with no experience?

To become a claims adjuster with no experience, focus on obtaining relevant certifications such as the Property and Casualty (P&C) license, which is often required. Gaining entry-level positions or internships in insurance companies can also help build industry knowledge and skills like communication and attention to detail, increasing your chances of starting a claims adjusting career.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in Insurance Claims Processing, and why are they important?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What does an insurance claims processor do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using specialized software. Strong attention to detail and knowledge of insurance policies are essential for this role.
What are popular job titles related to Insurance Claims Processing jobs in Tennessee? For Insurance Claims Processing jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Processing jobs in Tennessee look for? The top searched job categories for Insurance Claims Processing jobs in Tennessee are:
What cities in Tennessee are hiring for Insurance Claims Processing jobs? Cities in Tennessee with the most Insurance Claims Processing job openings:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Tennessee as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Personal Lines Claims Advocate

Personal Lines Claims Advocate

Zander Insurance

Nashville, TN • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Elevate Your Career with Zander: Personal Lines Claims Advocate

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Account Manager and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Why Zander?

Unmatched Compensation:

  • Industry-Leading Salary + Performance Incentives
  • Guaranteed Comp Increases
  • 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
  • Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!

Outstanding Benefits:

  • Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
  • Generous HSA Contributions: Enjoy substantial company contributions.
  • Paid Time Off: 3 weeks of PTO plus holidays.
  • Flexible Work Schedule: Telecommute on a hybrid schedule.
  • Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

Your role:

  • Act as a resource/point of contact for clients auto insurance and property insurance claims issues.
  • Develop positive relationships with Zander clients, and carriers.
  • Manage open claims and aggressively pursue timely closure of all claims.
  • Assist in investigation of claims.
  • Participate in claims strategies and identify any potential issues.
  • Be a resource to educate our clients on what will happen with the claims process.
  • Analyze claims status, prepare and/or present reports to management.
  • Keep abreast of all new developments in the claim's arena.
  • Maintain an extensive knowledge of insurance coverages and markets.
  • Document claim activity on agency and account management system.
  • Other duties and assignments as directed by management.

Position Qualifications:

  • Minimum 2 years' experience in claims administration, claims processing, or similar duties within personal lines or commercial property and casualty.
  • Detailed understanding of multiple lines of personal lines coverages OR
  • 2+ years of personal or commercial property and casualty experience.

Requirements:

  • Excellent communication skills, both oral and written, are required.
  • Must be self-motivated, problem solving/solution oriented with goal setting and project administration skills.
  • Strong interpersonal skills including negotiation skills, team building skills, and flexibility.
  • Must have strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners.
  • Proficiency in the use of Microsoft Word, Excel and PowerPoint and minimum typing speed of 45 wpm required.
  • Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing.
  • Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required.
  • Must have the ability to analyze and interpret claims information.
  • Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required.
  • Insurance and claims management designations/certifications a plus.
  • You have a Property and Casualty license in Tennessee
  • Bachelor's degree preferred.

We Are An Equal Opportunity Employer. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

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