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Insurance Claims Processing Jobs in Portland, TN

USAA

Property Adjuster Specialist - Field Claims

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... process. * Advance knowledge of estimating technology platforms and virtual inspection tools. * Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

USAA

Property Adjuster Specialist - Field Claims

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... process. * Advance knowledge of estimating technology platforms and virtual inspection tools. * Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

USAA

Property Adjuster Specialist - Field Claims

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... process. * Advance knowledge of estimating technology platforms and virtual inspection tools. * Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

USAA

Property Adjuster Specialist - Field Claims

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... process. * Advance knowledge of estimating technology platforms and virtual inspection tools. * Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in Portland, TN

Insurance Claims Processing information

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How much do insurance claims processing jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for insurance claims processing in Portland, TN is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.12 per hour, depending on experience, location, and employer.

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training in insurance or related fields. Relevant skills include attention to detail, communication, and familiarity with claims processing software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require certification such as the Certified Claims Professional (CCP).

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage eligibility and the amount payable. They verify information, process documentation, and communicate decisions to policyholders, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Portland, TN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Sr Manager, Life & Annuities Claims

DXC Technology

Nashville, TN

Full-time

Posted 27 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services

Job description

Job Description:

About DXC Technology

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a Senior Manager, Life & Annuities Claims to lead managed claims operations supporting a strategic client. This leader will oversee end-to-end claims processing, drive operational excellence, ensure regulatory compliance, and deliver exceptional service levels while leading a high-performing team.

Key Responsibilities
  • Lead day-to-day operations for Life & Annuities claims processing, ensuring timely, accurate, and compliant adjudication of claims.
  • Manage and develop a team of managers, supervisors, claims analysts, and claims processors, fostering a culture of accountability, collaboration, and continuous improvement.
  • Drive operational performance by monitoring service level agreements (SLAs), productivity, quality, turnaround times, and customer satisfaction metrics.
  • Partner with client stakeholders to ensure contractual obligations, operational goals, and business priorities are consistently achieved.
  • Identify opportunities to streamline claims processes through automation, workflow optimization, and best practices to improve efficiency and reduce operational risk.
  • Ensure compliance with regulatory requirements, client policies, internal controls, and audit standards.
  • Lead root cause analysis and corrective action planning for operational issues, quality findings, and client escalations.
  • Analyze operational data and key performance indicators to identify trends, recommend improvements, and provide executive-level reporting.
  • Collaborate with technology, quality, training, and transformation teams to implement process enhancements and support digital initiatives.
  • Support workforce planning, resource allocation, budgeting, and capacity management to meet evolving business demands.
  • Champion continuous improvement initiatives using Lean, Six Sigma, or other operational excellence methodologies.
  • Build strong relationships with internal and external stakeholders to ensure successful service delivery and client satisfaction.
Required Qualifications
  • Bachelor's degree in Business, Finance, Insurance, or a related field, or equivalent combination of education and experience.
  • 8+ years of progressive experience in Life & Annuities insurance operations, including significant experience in claims administration.
  • 3+ years of leadership experience managing claims operations, including managers, supervisors, or large operational teams.
  • Demonstrated expertise in Life & Annuities claims processing, claims adjudication, policy administration, and operational controls.
  • Experience managing client-facing operations within a Business Process Services (BPS), shared services, or outsourced operations environment preferred.
  • Proven ability to lead operational transformation and continuous improvement initiatives.
  • Strong analytical and problem-solving skills with experience using operational metrics and KPIs to drive performance.
  • Excellent communication, leadership, stakeholder management, and organizational skills.
  • Experience managing multiple priorities in a fast-paced, service delivery environment.
Preferred Qualifications
  • Advanced degree (MBA or related field) preferred.
  • Lean Six Sigma Green Belt or Black Belt, PMP, or other process improvement certifications preferred.
  • Experience with Life & Annuities claims administration platforms and workflow management systems.
  • Knowledge of digital claims transformation, automation, AI-assisted claims processing, and business process optimization.
  • Experience leading geographically dispersed or global operations teams.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

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