Insurance Claims Manager Jobs in Calgary, AB (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Property & Builders Risk Claims Consultant in our Specialty Lines team, you will handle Wood-Frame construction Builder's Risk claims from our STRIIOR (MGA) distribution channel. In addition to this, you will handle traditional and renewable Energy Commercial Property claims and Equipment Breakdown claims, including those from our Global Network.

What you'll do here:

Investigate and evaluate complex Property, including Builders Risk/Course of Construction, and Equipment Breakdown claims to determine coverage and liability

Conduct thorough and timely investigations, including gathering and analyzing relevant information and documentation

Communicate with policyholders, brokers, and other parties involved in the claims process to gather information and provide updates on the status of claims

Negotiate and settle claims in accordance with company policies and procedures

Attend mediations and trials

Utilize knowledge of insurance contracts and industry standards to determine appropriate coverage and settlement amounts

Maintain accurate and detailed claim files, including documentation of all activities and decisions made

Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations

Collaborate with other departments and teams within the company to ensure efficient and effective claims handling

Identify and investigate potential fraudulent claims and take appropriate action

Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management

Keep up to date with industry trends, changes in laws and regulations

Provide excellent customer service to insureds and brokers, addressing any questions or concerns in a timely and professional manner

Mentor and provide guidance to less experienced claims adjusters on complex or high-value claims

Adhere to all company policies, procedures, and ethical standards

Participate in training and professional development opportunities to enhance job knowledge and skills

Represent the company in a professional manner and maintain positive relationships with all stakeholders

What you bring to the table:

Self-motivated and detail-oriented

Critical thinking with intellectual curiosity when approaching complex problems in time-sensitive situations

Skilled communicator who fosters favorable business relationships and provides clear guidance to clients and stakeholders, internal and external

Problem-solver and ability to gather information, evaluate a situation and negotiate the next steps toward a solution

Able to adapt to changing needs and understand the need to be flexible and agile

A planner and able to effectively organize to establish an effective strategy

A strong collaborator and have a passion for mentoring and coaching others

Experience in Builder's Risk claims handling (preferred)

Undergraduate Degree or CIP designation (asset)

Flexibility to travel as needed

#LI-LA1

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.