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Insurance Claims Manager Jobs in Calgary, AB (NOW HIRING)

Wawanesa Insurance

Senior Case Manager

Calgary, AB · Hybrid

CA$70K - CA$80K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Address claims escalations, complaints, and/or claims litigation to a successful resolution.

DMC Recruitment

Project Manager - Restoration

Calgary, AB

$70K - $100K/yr (+ commission)

Restoration and insurance claims experience is an asset, but not essential for candidates with strong construction project management experience and a willingness to learn. * Previous experience ...

Allstate

Field Claim Specialist Auto

Calgary, AB · On-site

Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner.

Ellisdon

Estimator

Calgary, AB · On-site

Work closely with Cost Consultants and Project Managers across Western Canada to support insurance claims and owner's representative projects What You Bring: * 7+ years of experience in estimating ...

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All JobsInsurance Claims JobsInsurance Claims Manager JobsInsurance Claims Manager Jobs in Calgary, AB

Insurance Claims Manager information

See Calgary, AB salary details

$38K

$73K

$109.5K

How much do insurance claims manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance claims manager in Calgary, AB is $72,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does an insurance claims manager do?

An Insurance Claims Manager oversees the processing of insurance claims to ensure they are handled efficiently, fairly, and in compliance with company and legal standards. They manage a team of claims adjusters and analysts, review complex or disputed claims, and develop strategies to improve claims procedures. Their role also involves liaising with policyholders, third parties, and legal professionals to resolve issues and minimize fraud or errors. Effective Claims Managers balance customer service with cost control to protect both the insurer and the policyholder.

What are the key skills and qualifications needed to thrive as an insurance claims manager?

To thrive as an Insurance Claims Manager, you need a solid understanding of insurance policies, claims processes, and risk assessment, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with claims management software (such as Guidewire or ClaimCenter) and certifications like Associate in Claims (AIC) are commonly required. Excellent leadership, negotiation, and problem-solving skills set top performers apart in this role. These abilities are crucial for efficiently managing claims teams, reducing fraud, and ensuring timely, fair settlements for clients.

What are some common challenges faced by insurance claims managers, and how can they be addressed?

Insurance Claims Managers often encounter challenges such as managing complex claims, addressing customer dissatisfaction, and staying up-to-date with regulatory changes. To overcome these, successful managers prioritize clear communication, maintain strong organizational systems, and foster collaboration between adjusters, underwriters, and legal teams. Proactively investing in ongoing training and leveraging technology for claims processing also helps streamline workflows and improve customer experiences.

What is the difference between Insurance Claims Manager vs Insurance Adjuster?

AspectInsurance Claims ManagerInsurance Adjuster
CredentialsTypically requires a bachelor’s degree; certifications like CPCU or AIC are commonHigh school diploma or bachelor’s; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, managing teams and claims processesField or office-based, investigating claims and assessing damages
Employer & IndustryInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Primary FocusOverseeing claims processes, managing staff, ensuring policy complianceEvaluating damages, determining claim validity, negotiating settlements

While both roles are integral to the insurance claims process, the Insurance Claims Manager oversees the entire claims operation and manages staff, whereas the Insurance Adjuster focuses on investigating individual claims and assessing damages. The roles often work together but differ in scope and responsibilities.

What are the most commonly searched types of Insurance Claims jobs in Calgary, AB?

The most popular types of Insurance Claims jobs in Calgary, AB are:

What are popular job titles related to Insurance Claims Manager jobs in Calgary, AB?

For Insurance Claims Manager jobs in Calgary, AB, the most frequently searched job titles are:

Insurance Claims Manager jobs near you
Infographic showing various Insurance Claims Manager job openings in Calgary, AB as of June 2026, with employment types broken down into 36% Full Time, 9% Temporary, and 55% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,981 per year, or $35.1 per hour.

Bilingual Auto Claims Adjuster

Wawanesa Insurance

Calgary, AB • Hybrid

CA$60K - CA$75K/yr

Full-time, Part-time

Retirement, PTO

Re-posted 24 days ago

Job description

Job ID: 10133 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Dartmouth, NS; Moncton, NB; Montreal, QC; Quebec City, QC; Ottawa, ON; Toronto (North York), ON; Kitchener, ON; Winnipeg, MB; Calgary, AB; Edmonton, AB; Vancouver, BC. 

Working Business Language: Bilingual in French and English. This role requires regular interaction with customers in the Quebec region where the business languages utilized are both English and French.  As such, the successful candidate must be fully proficient in English and French.   
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary for this role is estimated to be between: $60,000 - $75,000. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Auto Claims Adjuster contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto and/or property claims through telephone and written correspondence. 

 
Job Responsibilities

  • Provide exceptional customer service.
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving.
  • Investigate losses to determine liability.
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses.
  • Coordinate services with vendors and service providers.
  • Adjust claims from inception to completion in a proactive manner.
  • Maintain accurate records based on company standards and policies within the claims system.
  • Remain up-to-date with legislative changes and trends in the insurance industry.
  • Perform other duties as assigned.
Qualifications
  • Experience in insurance adjusting.
  • Fully proficient in French and English.
  • Possess a Claims Adjuster Permit through the Autorite des marches financiers (AMF).
  • Possess a Commercial Permit through the Autorite des marches financiers (AMF) is an asset.
  • Working toward Chartered Insurance Professional (CIP) designation.
  • Effective customer service skills including empathy and concern for our customers.
  • Strong investigative and analytical skills.
  • Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
  • Detail oriented with a critical degree of accuracy regarding data entry.
  • Strong negotiation skills.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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