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Insurance Claims Director Jobs in Indiana (NOW HIRING)

Gregory & Appel Inc

Claims Advocate

Indianapolis, IN

Description The Claims Advocate (CA) at Gregory & Appel works closely with our clients, insurance ... Serves as resource to clients at time of loss, directing emergency restoration to mitigate damage;

HUB

Commercial Claims Advocate

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HUB isthealeadingglobal insurance and employee benefits broker, providing a broad array of property ... Sincerity - Giving and receiving direct and caring communication Qualifications: * Post-secondary ...

Odyssey

Senior Claims Specialist 1

Indianapolis, IN

Hudson Insurance Group is the U.S. Insurance Division of the Odyssey Group, a leading global ... Direct and manage outside defense counsel to ensure litigation strategy, budgeting, case assessment ...

Beacon Health System

Claims Reimbursement Rep (BHS)

Granger, IN · On-site

$16.25 - $21.50/hr

Actively follows up with insurance carriers for the purpose of collecting outstanding favorable ... Direct patient care providers are required to maintain current BCLS (CPR) and other certifications ...

Beacon Health System

Claims Reimbursement Rep (BHS)

Granger, IN · On-site

$16.25 - $21.50/hr

Actively follows up with insurance carriers for the purpose of collecting outstanding favorable ... Direct patient care providers are required to maintain current BCLS (CPR) and other certifications ...

Aon

Claims Professional I

Fort Wayne, IN · On-site

$60K - $80K/yr

This position will support Aon's K&K Insurance group within Aon Affinity. At Aon, we shape ... Conduct direct negotiations or, if warranted, mediated settlement discussions. * Review and approve ...

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All JobsInsurance Claims JobsInsurance Claims Director JobsInsurance Claims Director Jobs in Indiana

Insurance Claims Director information

See Indiana salary details

$79.5K

$120.7K

$169.4K

How much do insurance claims director jobs pay per year?

As of Aug 13, 2026, the average yearly pay for insurance claims director in Indiana is $120,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,400.00 and $134,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an insurance claims director, and how are they typically addressed?

Insurance Claims Directors often encounter challenges such as managing large, complex claims, ensuring regulatory compliance, and balancing customer satisfaction with organizational policies. They address these by implementing efficient claims processes, fostering clear communication between teams, and staying updated on industry regulations. Additionally, they lead and mentor claims teams to maintain high performance and develop strategies to resolve disputes or escalations effectively. Collaboration with legal, underwriting, and risk management departments is crucial to ensure well-informed and fair claim resolutions.

What are the key skills and qualifications needed to thrive as an insurance claims director?

To thrive as an Insurance Claims Director, you need deep knowledge of insurance policies, claims management processes, and strong leadership abilities, usually supported by a bachelor's degree and extensive industry experience. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, analytical thinking, and conflict resolution are crucial soft skills for managing teams and resolving complex claims. These competencies ensure efficient claims operations, regulatory adherence, and high customer satisfaction in a demanding environment.

What is the difference between Insurance Claims Director vs Insurance Claims Manager?

AspectInsurance Claims DirectorInsurance Claims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffManages daily claims operations, supervises claims adjusters and staff
Required CredentialsTypically requires a bachelor's degree, extensive claims experience, leadership skillsRequires a bachelor's degree, claims experience, supervisory skills
Work EnvironmentOffice-based, strategic planning, high-level decision makingOffice-based, operational management, team supervision
Industry UsageCommonly used in large insurance companies and corporationsUsed across various insurance firms, including smaller agencies

The Insurance Claims Director focuses on strategic leadership and overall department management, while the Insurance Claims Manager handles daily operations and team supervision. Both roles require relevant claims experience and leadership skills, but the director's role is more strategic and senior-level.

What does an insurance claims director do?

An Insurance Claims Director oversees the entire claims department, managing teams that process insurance claims from start to finish. They develop and implement policies to ensure fair, efficient, and compliant claims handling. The director monitors the performance of claims staff, resolves complex or high-value claims, and works to improve customer satisfaction. Additionally, they collaborate with other departments and stay updated on industry regulations to minimize risk for the company.
What are the most commonly searched types of Insurance Claims jobs in Indiana? The most popular types of Insurance Claims jobs in Indiana are:
What cities in Indiana are hiring for Insurance Claims Director jobs? Cities in Indiana with the most Insurance Claims Director job openings:
Insurance Claims Director jobs near you
Infographic showing various Insurance Claims Director job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $120,733 per year, or $58 per hour.

Claims Advocate

Gregory & Appel Inc

Indianapolis, IN

Full-time

Re-posted 22 days ago

Job description

Description

The Claims Advocate (CA) at Gregory & Appel works closely with our clients, insurance company representatives, producers, and commercial operations department to assist with claims at the time of loss. The CA works in our office communicating with clients and insurance company adjusters to achieve a fair claim settlement for our clientele. The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the claim, and follows it to closure.


Requirements

Provides claim kit reporting instructions to new clients and current clients when they are placed with a different insurance company at renewal.

Provides claim advocacy for assigned clients including setting expectations for clients at time of loss, claim consulting, reporting, and tracking the claim to closure.

Serves as resource to clients at time of loss, directing emergency restoration to mitigate damage; Confirms coverage and deductibles; Coordinates service with insurance company adjusters, while being a voice for the client with the adjuster when disagreements arise during the claim.

Proactively identifies opportunities to reduce the cost of risk for our commercial clientele.

Prepares claim trending and analysis reports to identify causes of loss for clients upon request from the Client Service Consultant, Producer or the Manager of Client Services.

Responds or refers risk control consulting services desired by commercial clientele to insurance company Loss Control Representatives, the Manager of Client Services, and/or the Client Services Risk Consultant.

Available to respond to claim emergencies outside of normal business hours: holidays, weekends, and evenings.


Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation: Actively looking for ways to help people.

Complex Problem-Solving Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Data Skills: Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Spreadsheets: Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.


Qualifications

1-2 years of experience in claims service experience, property & casualty commercial claims

Bachelor's Degree; or combined equivalent years of education and experience

P&C License Required

Professional designations such as AIC, PLCS, CRM, or ARM desired

Ability to carry out complex tasks with concrete and/or abstract variables

Ability to communicate and explain to others complex issues, receives and interprets claim information, and responds appropriately.


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