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Insurance Claims Director information

See Indiana salary details

$79.5K

$120.7K

$169.4K

How much do insurance claims director jobs pay per year?

As of Jul 17, 2026, the average yearly pay for insurance claims director in Indiana is $120,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,400.00 and $134,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an Insurance Claims Director, and how are they typically addressed?

Insurance Claims Directors often encounter challenges such as managing large, complex claims, ensuring regulatory compliance, and balancing customer satisfaction with organizational policies. They address these by implementing efficient claims processes, fostering clear communication between teams, and staying updated on industry regulations. Additionally, they lead and mentor claims teams to maintain high performance and develop strategies to resolve disputes or escalations effectively. Collaboration with legal, underwriting, and risk management departments is crucial to ensure well-informed and fair claim resolutions.

What are the key skills and qualifications needed to thrive as an Insurance Claims Director, and why are they important?

To thrive as an Insurance Claims Director, you need deep knowledge of insurance policies, claims management processes, and strong leadership abilities, usually supported by a bachelor's degree and extensive industry experience. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications like AIC (Associate in Claims) are commonly required. Excellent communication, analytical thinking, and conflict resolution are crucial soft skills for managing teams and resolving complex claims. These competencies ensure efficient claims operations, regulatory adherence, and high customer satisfaction in a demanding environment.

What is the difference between Insurance Claims Director vs Insurance Claims Manager?

AspectInsurance Claims DirectorInsurance Claims Manager
ResponsibilitiesOversees entire claims department, develops strategies, manages senior staffManages daily claims operations, supervises claims adjusters and staff
Required CredentialsTypically requires a bachelor's degree, extensive claims experience, leadership skillsRequires a bachelor's degree, claims experience, supervisory skills
Work EnvironmentOffice-based, strategic planning, high-level decision makingOffice-based, operational management, team supervision
Industry UsageCommonly used in large insurance companies and corporationsUsed across various insurance firms, including smaller agencies

The Insurance Claims Director focuses on strategic leadership and overall department management, while the Insurance Claims Manager handles daily operations and team supervision. Both roles require relevant claims experience and leadership skills, but the director's role is more strategic and senior-level.

What does an Insurance Claims Director do?

An Insurance Claims Director oversees the entire claims department, managing teams that process insurance claims from start to finish. They develop and implement policies to ensure fair, efficient, and compliant claims handling. The director monitors the performance of claims staff, resolves complex or high-value claims, and works to improve customer satisfaction. Additionally, they collaborate with other departments and stay updated on industry regulations to minimize risk for the company.
What are the most commonly searched types of Insurance Claims jobs in Indiana? The most popular types of Insurance Claims jobs in Indiana are:
What cities in Indiana are hiring for Insurance Claims Director jobs? Cities in Indiana with the most Insurance Claims Director job openings:
Insurance Claims Director jobs near you
Infographic showing various Insurance Claims Director job openings in Indiana as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $120,733 per year, or $58 per hour.
Bond Claims Agent

Bond Claims Agent

Allied Solutions LLC

South Bend, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Allied Solutions rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

158th of 281 rated insurance

Job description

This position is directly responsible for the support of the Bond and Property & Casualty product lines for claims. This encompasses working with underwriters, financial institutions and risk management on claims, tracking loss trends, and escalations. 24/7 on call response leader. This role will create best practices for how they complete & hand-off claims to the carrier. This position will be responsible for managing discussions bi-monthly with carrier partners on claim file downloads. Assist Claims Director in setting annual loss ratio goals and tracking against progress. Manage escalated complaints and claims and provide recommendation to Director of Claims for remediation. Manages training for account managers and administrative assistants on claims inbox. This position may entail availability on weekends to manage clientele as needed.

Management of Claims

  • Manage loss scenarios with financial institutions and Risk Management Dept.

  • Review and verify policies are in force.

  • Direct policyholders what policy and insuring agreement may be triggered, the policy reporting requirements, policy conditions and exclusions and deductibles.

  • Manage the Bond Claims inbox, triage, and prioritize incoming emails.

  • Manage new claims in TAM by creating items in TAM that the team will work on.

  • Monitor and facilitate communication between the financial institution leader and the adjuster as needed, additional follow up as needed.

  • Coordinate claims decision calls for financial institution partners & carrier's legal department for high level litigation documents.

  • Advocate for the credit union to get the most favorable outcome.

  • Review policy insuring agreements, based on the loss, in order to speak on behalf of the financial institution to the insurance carrier to ensure the claims are filed correctly.

  • Work with insurance carrier to determine covered loss or declinations.

  • When litigation, ensure insurance carrier has hired legal representation.

  • When no legal representation, advise to attain outside council.

Claims Assessment

  • Manage financial institutions partners on claims issues with carriers. (Denial disputes, coverage issues, lack of contact, follow up on individual claims to ensure the carrier is handling in a timely manner when requested.) Review carrier coverage positions/claim denials.

  • Manage the insurance carriers claims that have been registered and be the liaison between both parties.

  • Monitor the discussion with Account Executives and Producers in claims when necessary and provide coverage or denial letters.

Agency Management System

  • Document (attach in TAM) claim acknowledgements, denials, closings, (all documentation) received from carriers.

  • Document (attach in TAM) all claim submissions to carriers. Including all Plastic card, and P&C insurance claim submissions.

  • Subject matter expert, liaison, and project manager in CenterPoint for Bond Claims in conjunction with Allied Solutions development team and insurance carrier partners.

  • Manage escalated claim issues and work with point of contact at the insurance carrier.

  • Monitor claims with each carrier to ensure adjusters request close-out documentation promptly and settle in a timely manner.

Coordination and Collaboration

  • Support various functions within the Bond division by partnering with internal teams to enhance workflow efficiency, address operational needs, and assist with key departmental initiatives.

  • On call support for clients and financial institutions to answer questions for CenterPoint.

  • Onboard new clients into CenterPoint to set them up in CenterPoint.

  • Act as a liaison between tech support and 1st and 3rd party when IT issues arise.

  • Facilitate Plastic Card automation enrollment.

  • Participate in regional and business unit claims meetings.

QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS & KSA):

  • High School Diploma or GED Required, Bachelor's Degree preferred.

  • Property and Casualty license is preferred.

  • Adjusters license is preferred.

  • 3 - 4 years of relevant work experience required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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#LI-Onsite

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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