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How much do insurance claims administrator jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for insurance claims administrator in the United States is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Claims Administrator, and why are they important?

To thrive as an Insurance Claims Administrator, you need a solid understanding of insurance policies, claims processing, and regulatory compliance, often backed by a degree in business or a related field. Familiarity with claims management software, customer relationship management (CRM) systems, and relevant certifications like AIC (Associate in Claims) are typically required. Attention to detail, strong organizational skills, and effective communication help professionals excel in resolving claims efficiently and empathetically. These competencies ensure accurate claims handling, customer satisfaction, and adherence to industry standards and legal requirements.

What are some common challenges faced by Insurance Claims Administrators and how can they be addressed?

Insurance Claims Administrators often encounter challenges such as managing a high volume of claims, staying updated with regulatory requirements, and effectively communicating with policyholders and service providers. Time management and organizational skills are essential to keep up with multiple cases simultaneously. Building strong communication and negotiation skills can help resolve disputes and ensure all parties are satisfied with claim outcomes. Additionally, keeping abreast of changes in insurance policies and technology can streamline the process and reduce errors.

What does an Insurance Claims Administrator do?

An Insurance Claims Administrator is responsible for processing and managing insurance claims. Their duties include reviewing claim forms, verifying policyholder information, investigating claims, and ensuring that payouts are accurate and comply with policy terms. They also communicate with clients, adjusters, and other professionals to resolve claims efficiently. The role requires attention to detail, knowledge of insurance policies, and strong organizational skills.

What is the difference between Insurance Claims Administrator vs Insurance Claims Processor?

AspectInsurance Claims AdministratorInsurance Claims Processor
CredentialsHigh school diploma; some roles may require insurance or claims processing certificationsHigh school diploma; often requires claims processing training or certification
Work EnvironmentOffice setting, handling claims documentation and customer communicationOffice or remote, reviewing and inputting claim data
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, claims processing centers
Common Search/ComparisonInsurance Claims Administrator vs Insurance Claims Processor

The main difference between an Insurance Claims Administrator and an Insurance Claims Processor lies in their responsibilities. Administrators oversee the claims process, coordinate with clients, and ensure compliance, while processors focus on reviewing claim details and inputting data. Both roles require similar credentials and work in insurance offices, but administrators typically have broader duties involving management and customer interaction.

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Insurance Claims Administrator jobs near you
Infographic showing various Insurance Claims Administrator job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, 25% Hybrid, and 8% Remote job distribution, with an average salary of $55,393 per year, or $26.6 per hour.
Personal Lines Associate Claims Administrator

Personal Lines Associate Claims Administrator

North Risk Partners, LLC

Mendota Heights, MN

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 


At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. 


JOB SUMMARY

The Associate Claims Administrator will service claims and work with Risk Advisors, clients, and carriers. The Associate Claims Administrator will work on small accounts with guidance and support form Claims Administrators and Sr. Claims Administrators. This position will work towards becoming a Claims Administrator.   


ESSENTIAL RESPONSIBILITES

  • Assist in servicing claims on behalf of clients in all lines of personal insurance in accordance with agency workflow and procedures  
    • Take calls regarding new claims and enter information into the system
    • Submit claims to carriers 
    • Work with insurance carriers to obtain the best claim resolution
    • Enter claim acknowledgments, payments, or closures into the system
    • Follow-up on requests from insureds or claimants on the status of the claim 
    • Scan and enter all mail pertaining to claim updates 
  • Set priorities and mange workflow to ensure efficient, timely, and accurate product of work 
    • Proactively respond to daily client correspondence in a quick and accurate manner
    • Collaborate with Risk Advisors to identify claim issues, potential solutions, strategies, and services for clients 
    • Maintain internal and external relationships with professionalism 
  • Continue professional development; pursue and maintain professional designations if applicable 
  • Assist Claims Administrators and Sr. Claims Administrators on larger accounts when necessary
  • Perform miscellaneous projects and complete various tasks as requested by management 

Requirements

QUALIFICATIONS (Knowledge, Skills, & Abilities)

  • A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 3 years customer service experience 
  • Willingness to obtain an insurance license 
  • Previous work experience in personal insurance is preferred, but not required
  • Demonstrated success in customer service 
  • Excellent oral and written communication skills 
  • Strong attention to detail with organizational skills, demonstrating ability to prioritize tasks effectively 
  • Self-starter who takes initiative to identify problems and lead by example
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office suite 

BEHAVIOR EXPECTATIONS

  • A role model for North Risk Partners' core values, mission, and desired culture
  • Demonstrate enthusiasm and a positive attitude
  • Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
  • A team player who collaborates and works well with his/her coworkers
  • A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

PHYSICAL REQUIREMENTS

  • Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
  • Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
  • Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
  • Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
  • Move around office/building/facilities repeatedly throughout the day
  • Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
  • Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
  • Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

TOOLS AND EQUIPMENT USED

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment.


WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.


COMPENSATION AND BENEFITS

The estimated range for this full-time position is $23.08 - $27.88 hourly, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting.  


We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, and paid holidays.

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