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Insurance Claim Representative Jobs in Ohio (NOW HIRING)

Classic Collision Inc

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Classic Collision is now hiring a Customer Service Representative ... Explain and educate customers on repair process on a high level, including insurance claim ...

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All JobsInsurance Claim Representative JobsInsurance Claim Representative Jobs in Ohio

Insurance Claim Representative information

See Ohio salary details

$6

$23

$38

How much do insurance claim representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance claim representative in Ohio is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $27.40 per hour, depending on experience, location, and employer.

What does an insurance claim representative do?

An Insurance Claim Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of the claim, review documentation, and determine the validity of the claim in accordance with policy terms. Their duties often include interviewing claimants and witnesses, inspecting property damage, and negotiating settlements. The goal is to ensure fair outcomes for both the insurance company and the customer, while adhering to legal and regulatory requirements.

What are the key skills and qualifications needed to thrive as an insurance claim representative, and why are they important?

To thrive as an Insurance Claim Representative, you need a strong understanding of insurance policies, claims processing, and investigation, usually supported by a relevant degree or experience in the insurance industry. Familiarity with claims management systems, documentation software, and sometimes industry certifications like AINS or CPCU is important. Excellent communication, negotiation, and problem-solving skills help in effectively resolving claims and managing customer expectations. These abilities are essential to ensure accurate claim assessments, maintain customer trust, and support the financial health of the insurance provider.

Is it hard to be an insurance claim representative?

Being an insurance claim representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.

How do insurance claim representatives typically collaborate with other departments during the claims process?

Insurance Claim Representatives frequently work closely with underwriting, legal, and field adjuster teams to ensure thorough evaluation and resolution of claims. They often consult with underwriters to clarify policy coverage, coordinate with adjusters for on-site assessments, and partner with legal teams on complex or disputed claims. This cross-functional collaboration ensures each claim is handled efficiently and accurately, providing both customers and the company with fair outcomes. Effective communication and teamwork are essential skills for success in this role.

What are popular job titles related to Insurance Claim Representative jobs in Ohio?

For Insurance Claim Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Insurance Claim Representative jobs in Ohio look for?

The top searched job categories for Insurance Claim Representative jobs in Ohio are:

Insurance Claim Representative jobs near you
Infographic showing various Insurance Claim Representative job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,572 per year, or $23.4 per hour.

Field Investigator -- SIU

Auto Owners Insurance Company

Dayton, OH • Hybrid

$45K - $55K/yr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Investigator professional to join our team. The position requires the following, but is not limited to:

  • Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company's business.
  • Provide customer service to agents, insured's and others in the course of handling claims to their conclusion.
  • Meet with people involved with claims. Occasionally this may be outside our office environment.
  • Increased role as a trainer/resource for branch associates in the Claims Department.
  • Analyze and investigate to identify issues which may warrant additional investigation.

Desired Skills & Experience

  • Bachelor's degree or equivalent experience
  • Prior law enforcement is preferred but not required
  • Ability to handle conflict comfortable
  • Field Claim Rep with Auto and Field experience preferred
  • Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents.
  • Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment.
  • Ability to write reports and compose correspondence.
  • Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.
  • Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.
  • Can tactfully and effectively deal with all types of people.
  • Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage.
  • Ability to organize assigned work.
  • Ability to maintain a professional image.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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