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Insurance Case Manager Jobs in Columbia, SC (NOW HIRING)

Palmetto Infusion

Insurance Case Manager

Columbia, SC · On-site

The Case Manager is responsible for onboarding new patient referrals and managing the patient ... Ensures accurate and complete review of medical necessity and verification of insurance benefits ...

Morgan & Morgan, P.A.

Case Manager

Columbia, SC · On-site

$18.50 - $23.75/hr

Interact with insurance carriers and healthcare providers to secure records and account balances ... Manage case files from intake to closing under the direction of an attorney * Performs other ...

Crawford and Company

Medical Case Manager

Columbia, SC · On-site

$53K - $98K/yr

Now Hiring: RN Case Manager - Columbia, SC Region Work from home + local field travel Salary ... You'll support patients/employees receiving benefits under insurance lines including Workers ...

Morgan & Morgan, P.A.

High Value Case Manager

Columbia, SC · On-site

$18.50 - $23.75/hr

Interact with insurance carriers and healthcare providers to secure records and account balances * Work directly with multiple coworkers involved in the management and support of case files

UHS

Therapist Case Manager

West Columbia, SC · On-site

Complete a required case management documentation within required timelines. Researches, performs ... insurance offering, a physician network and various related services located all over the U.S ...

UHS

Therapist Case Manager

West Columbia, SC · On-site

Complete a required case management documentation within required timelines. Researches, performs ... insurance offering, a physician network and various related services located all over the U.S ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Columbia, SC

Insurance Case Manager information

See Columbia, SC salary details

$30.1K

$47K

$68.5K

How much do insurance case manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for insurance case manager in Columbia, SC is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $54,600.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.

Insurance Case Manager

Palmetto Infusion Services, LLC

Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Palmetto Infusion rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Case Manager is responsible for onboarding new patient referrals and managing the patient’s case through sending to scheduling. This position will obtain the needed information from the MD office, patient’s health benefits and coverage for infusion services. Ensures accurate and complete review of medical necessity and verification of insurance benefits and authorizations. Provides and promotes customer service, process flow, operational integrity, quality care and process improvement along with high service standards.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

  • High school diploma or equivalent.
  • 1 year of healthcare experience or customer service experience.
  • Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
  • Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
  • Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

    Essential Functions:

    • Provides timely acceptance and completion of new referral including insurance verification, authorization, and Predeterminations as needed.
    • Obtains all needed information from MD office for insurance authorizations and clinical purposes.
    • Obtains patient data from referring physician office for support of medical necessity by reviewing payor medical
      policies and/or FDA guidelines providing the initial clinical review; Documents in the EMR system the clinical rationale supporting the approval or denial of an infusion service based on the payer policy or FDA guidelines.
    • Communicates with peers, supervisors, and other PI team members in a non‐threatening manner maintaining a courteous demeanor at all times.
    • Take initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management. Maintain knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops.
    • Supports the marketing efforts of PI by assisting the sales team and providing education materials to the referral
      sources as requested.

    About the Benefits:

    • Competitive Compensation
    • Comprehensive Medical Insurance
    • Dental and Vision Insurance
    • Company Life Insurance
    • Voluntary Life and Disability Insurance
    • Additional Voluntary Supplemental Plans
    • Flexible Spending Account (Medical and Dependent Care)
    • Health Savings Account
    • 401K Retirement Plan
    • Employee Assistance Program (EAP)
    • Employee Discounts
    • Ramsey SmartDollar Program
    • Referral Program
    • Tuition Assistance
    • Paid Time Off
    • 8 Paid Company Holidays

    Patient Advocacy Statement:

    At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive. 

    Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

    Physical Demands:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

    OTHER

    All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

     
     

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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