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Insurance Case Manager Remote Jobs in Remote, OR

Project Sapiens

Renewal Operations Manager

OR · Remote

Remote - North America Position Summary: Sapiens is building a dedicated renewal function - and you ... Insurance or financial services software experience * Experience in a service-heavy software ...

Sapiens

Sr. Business Analyst, Reinsurance

OR · On-site +1

$86K - $112K/yr

Location - US or Canada, Remote Position Summary: The Senior Business Analyst operates under ... Case Modeling, etc * Tracks project scope through careful requirements management * Works with ...

Project Sapiens

Sr. Business Analyst, Reinsurance

OR · Remote

$86K - $112K/yr

Location - US or Canada, Remote Position Summary: The Senior Business Analyst operates under ... Case Modeling, etc * Tracks project scope through careful requirements management * Works with ...

Johnson Service Group

Be Seen First

Remote Contractor - QA ISO 19443 Support

OR · Remote

$90 - $110/hr

Serve as the primary interface, managing and coordinating directly with the external accreditation ... JSG provides access to medical, dental, vision, life insurance options, short-term disability ...

Lumen Technologies

Operations Technician II

OR · Remote

$49K - $66K/yr

This position supports a remote work environment; however, candidates must reside within the United ... Manage time efficiently and document all actions in the ticket system. What We Look For in a ...

Sapiens

Software Development Manager (Broadcom CA 2E)

OR · On-site +1

$115K - $152K/yr

These solutions are core to managing the digital life insurance value chain, through all aspects of ... LI-Remote We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS ...

Körber Group

Account Manager

OR · On-site +1

You will get an attractive compensation package including health, dental, vision insurance and ... Applications must be submitted via our career site. #LI-BH1 #LI-Remote Apply now and join our team!

Koerber

Account Manager

OR · Remote

You will get an attractive compensation package including health, dental, vision insurance and ... Applications must be submitted via our career site. #LI-BH1 #LI-Remote Apply now and join our team!

Project Sapiens

Pre-Sales Engineer, Workers' Comp

OR · Remote

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our ... Author and manage responses to requests for proposals (RFP) * Contribute to / write customer ...

Stepan

Sr Key Account Manager

OR · Remote

$132K - $181K/yr

Bachelor's degree in a scientific discipline preferred; masters preferred #LI-REMOTE #LI-RV1 Pay ... Medical, Dental, and Vision Insurance * 401K with Match * Profit Sharing * Paid Time Off (PTO)

Ottobock

Sr. Key Account Manager (SUITX)

OR · Remote

$65K - $80K/yr

Self-motivated and comfortable operating in a remote, territory-based role. * Willingness to travel ... Medical, dental, and vision insurance * 401(k) * Paid time off Why SUITX? At SUITX, you'll play a ...

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All JobsInsurance Case JobsInsurance Case Manager Remote JobsInsurance Case Manager Remote Jobs in Remote, OR

Insurance Case Manager Remote information

See Remote, OR salary details

$32.5K

$50.8K

$73.9K

How much do insurance case manager remote jobs pay per year?

As of Jul 21, 2026, the average yearly pay for insurance case manager remote in Remote, OR is $50,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $58,900.00 per year, depending on experience, location, and employer.

What does an Insurance Case Manager do when working remotely?

An Insurance Case Manager working remotely is responsible for assessing insurance claims, coordinating care, and helping clients navigate their insurance benefits, all from a remote location. They communicate with clients, healthcare providers, and insurance companies to ensure claims are processed accurately and efficiently. Remote Insurance Case Managers use secure digital platforms to review case files, document interactions, and provide guidance on coverage and next steps. Their role is vital in ensuring clients receive the care and benefits they are entitled to while maintaining compliance with regulations.

How does an Insurance Case Manager collaborate with other departments in a remote work setting?

As a remote Insurance Case Manager, you'll regularly coordinate with underwriters, claims specialists, and external healthcare providers through virtual meetings and secure communication platforms. This collaboration ensures that case files are complete, accurate, and processed efficiently. You may also participate in cross-functional team discussions to resolve complex cases and update workflow standards, all while maintaining compliance with privacy regulations. Strong communication and organization skills are essential for managing these interactions remotely.

What are the key skills and qualifications needed to thrive as a Remote Insurance Case Manager, and why are they important?

To thrive as a Remote Insurance Case Manager, you need a strong background in insurance policies, case management, and claims processing, typically supported by relevant insurance certifications or a degree in a related field. Familiarity with case management software, CRM systems, and electronic document management tools is often required. Exceptional organizational skills, attention to detail, and effective communication are crucial for coordinating with clients and internal teams. These competencies ensure accurate case handling, client satisfaction, and efficient workflow in a remote environment.

What is the difference between Insurance Case Manager Remote vs Insurance Claims Adjuster?

AspectInsurance Case Manager RemoteInsurance Claims Adjuster
CredentialsLicenses, certifications in case management or health insuranceAdjuster licenses, certifications in claims handling
Work EnvironmentRemote, healthcare or insurance companiesRemote or in-office, insurance companies or third-party administrators
Industry UsageHealthcare, insurance, social servicesProperty, auto, health insurance claims

Both roles often require similar certifications and can be performed remotely. Insurance Case Managers focus on coordinating care and benefits for clients, while Insurance Claims Adjusters evaluate and settle insurance claims. Understanding these differences helps job seekers find the right position aligned with their skills and interests.

What job categories do people searching Insurance Case Manager Remote jobs in Remote, OR look for? The top searched job categories for Insurance Case Manager Remote jobs in Remote, OR are:
What cities near Remote, OR are hiring for Insurance Case Manager Remote jobs? Cities near Remote, OR with the most Insurance Case Manager Remote job openings:
Insurance Case Manager Remote jobs near you
Manager VPN with AI & Digital Operations

Manager VPN with AI & Digital Operations

Lumen Technologies

OR • Remote

Other

Medical, Life

Posted 22 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

6th of 82 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

We are seeking a highly driven and results-oriented leader to manage VPN Service Delivery while also owning the strategy, ideation, and execution of AI, chat, and automation initiatives across the organization. This role is responsible for overseeing end-to-end VPN order delivery, ensuring first-time-right performance, and driving operational excellence through data-driven decision-making and continuous improvement. 

In addition to core service delivery responsibilities, this leader will spearhead digital transformation efforts by developing and scaling automation and AI-driven solutions, supported by disciplined delivery governance and operational analysis. The role requires a balance of hands-on execution and strategic leadership, including building and developing a high-performing team. Success will be measured by improvements in cycle time, cost efficiency, service quality, and adherence to Responsible AI and data governance standards within a fast-paced telecommunications environment. 

Location
This is a remote, work-from-home position. Candidates must reside in the United States.
The Main Responsibilities

Lead Service Delivery Operations 

  • Manage day-to-day VPN order delivery across multiple regions and customer segments 
  • Ensure timely, accurate provisioning aligned with customer SLAs and business goals 
  • Drive performance against key metrics including FTR (First Time Right), cycle time, and backlog health 

Drive Process Improvement & Automation 

  • Identify process gaps and lead initiatives to improve efficiency, quality, and scalability 
  • Champion automation and simplification efforts to reduce manual work and errors 
  • Partner with cross-functional teams to implement sustainable solutions 

Performance Management & Reporting 

  • Establish clear performance expectations and track team productivity and quality 
  • Analyze operational data to identify trends, risks, and opportunities 
  • Deliver executive-level reporting with actionable insights and recommendations 
  • Cross-Functional Leadership 
  • Collaborate closely with Design/TDG, Field Operations, Offnet/Build, and Customer Experience teams 
  • Act as a point of escalation for complex orders and customer-impacting issues 
  • Drive alignment across teams to ensure seamless order flow and issue resolution 
Continued...

AI & Chat Strategy, Ideation & Value Realization 

  • Build and maintain a prioritized AI/automation roadmap tied to business objectives (defect removal, cycle time, cost out, revenue enablement). 
  • Run structured ideation (workshops, office hours, intake) to capture highvalue chat use cases across business functions. 
  • Establish "value by design": define hypotheses, baselines, and target benefits for each use case (e.g., hours saved, cost avoided, NPS impact), and ensure every release has measurable outcomes. 
  • Translate ideas into clear user stories, success criteria, and risk/controls; create business cases with ROI, effort, and dependencies. 
  • Rapidly prototype chat/agent flows (prompts, intents, orchestrations) and lead pilot experiments; document reusable patterns and standards. 
  • Partner with Security, Compliance, and Data Governance to meet responsible AI standards (privacy, fairness, transparency) and regulatory obligations. 

Resource & Budget Management 

  • Build dashboards and operational scorecards (adoption, time saved, quality, compliance) to guide decisions and show value. 
  • Identify automation opportunities and policy/role changes needed to unlock impact; partner to implement and measure improvements. 

Innovation, Cost Reduction & Efficiency 

  • Lead crossfunctional Kaizen/Lean sprints to remove waste (handoffs, rework, queue time) and instrument processes for observability. 
  • Industrialize wins: standardize playbooks, reusable components, and reference architectures (e.g., agents, copilots, RPA, Power Platform). 
  • Achieve 18,000+ hours of efficiency improvement across the organization. 
Continued...

Delivery Excellence & Governance 

  • Operate a tight release cadence (backlog hygiene, Definition of Ready/Done, change management) with clear entry/exit criteria. 
  • Enforce quality gates (testing, security reviews, data quality) and manage operational readiness (runbooks, SLAs, oncall). 
  • Publish executiveready updates (milestones, benefits realized vs. target, risks/mitigations) and maintain auditready documentation. 

Change Management & Enablement 

  • Create lightweight enablement (playbooks, prompt libraries, short demos) that make chat solutions stick. 
  • Evangelize best practices; host "art of the possible" sessions and help teams become data guardians of their content for AI use. 
  • Coordinate with Security/Legal on responsible AI standards, access controls, and data classification. 

Stakeholder Leadership & Partnership 

  • Work closely with Operations leaders, Product owners, Engineering, Security, HR, and Finance to align roadmaps, budgets, and controls. 
  • Translate business priorities into technical work; resolve tradeoffs quickly with a bias to action and customer impact. 
  • Provide executiveready updates and evidence of impact; resolve blockers quickly and transparently. 

People, Culture & Leadership 

  • Lead, coach, and develop an inclusive, highperformance team to achieve individual and organizational goals. 
  • Set clear expectations, priorities, and performance standards aligned to business objectives. 
  • Conduct regular 1:1s, performance reviews, and development planning. 
  • Provide regular feedback, recognition, and career development support 
  • Identify skill gaps and enable training, mentoring, and career growth opportunities. 
  • Monitor workload, capacity, and team health to ensure sustainable performance. 
  • Cultivate a culture of experimentation with guardrails-failing fast, learning fast, scaling what works. 
  • Foster a culture of accountability, inclusion, and continuous improvement; recognize and reward strong performance and contributions.
What Success Looks Like
  • Drive significant (defined by department goals) reduction in delivery cycle time. 
  • Drive annualized cost reduction and avoidance. 
  • 100% adherence to Responsible AI and data governance controls. 
What We Look For in a Candidate
  • Minimum: Bachelor's Degree and 3+ years of related business operations management experience. 
  • Strong discipline in maintaining a usecase backlog and governance process from intake triage discovery pilot production, including readiness across security, privacy, and data access. 
  • Skilled at translating ideas into clear user stories with success criteria, risk/controls, ROI modeling, and dependency mapping. 
  • Promotes a culture of accountability, inclusion, and continuous improvement. 
  • Excellent collaboration and effective listening skills. 
  • Strong attention to detail and superior organizational skills. 
  • Proven ability to present information to various levels in organizations. 
  • Understanding of project management.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$111,074 - $148,099 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$116,364 - $155,152 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Remote

Requisition #: 341911

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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