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Insurance Call Center Jobs in New York (NOW HIRING)

AppleOne

Remote Call Center Representative

Avenel, NJ · Remote

$19/hr

Job Summary Our team is seeking reliable and professional Remote Call Center Representatives to support a large healthcare insurance enrollment program. Representatives will assist callers with ...

Bartlett Dairy, Inc.

Call Center Representative

Jamaica, NY

$16.75 - $21/hr

You will be working in a call center within our distribution center located in Jamaica NY. WORK ... Life Insurance * Vacation, Holidays and Safe and Sick Leave * Opportunitues for growth and cross ...

TEKsystems

Call Center Representative

Manhattan, NY

$18/hr

Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Call Center Representative

Manhattan, NY · On-site

$18/hr

Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

Bartlett Dairy, Inc.

Call Center Representative

Jamaica, NY · On-site

$16.75 - $21/hr

You will be working in a call center within our distribution center located in Jamaica NY. WORK ... Life Insurance * Vacation, Holidays and Safe and Sick Leave * Opportunitues for growth and cross ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in New York

Insurance Call Center information

See New York salary details

$11

$18

$27

How much do insurance call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance call center in New York is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in New York?

The most popular types of Insurance Call Center jobs in New York are:

What are popular job titles related to Insurance Call Center jobs in New York?

For Insurance Call Center jobs in New York, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in New York look for?

The top searched job categories for Insurance Call Center jobs in New York are:

What cities in New York are hiring for Insurance Call Center jobs?

Cities in New York with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,177 per year, or $18.8 per hour.

Call Center Representative

Bartlett Dairy, Inc.

Jamaica, NY • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

JOB SUMMARY: The ideal candidate for this role provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries.

This is not a remote position. You will be working in a call center within our distribution center located in Jamaica NY. WORK SCHEDULE: Full time 10am - 6pm Sunday + weekday Must be able to work every Saturday BENEFITS $20-$21per hour $1,000 Sign -on bonus Medical, Dental, Vision 401K with employer contributions and options for traditional or ROTH employee contributions Life Insurance Vacation, Holidays and Safe and Sick Leave Opportunitues for growth and cross- training in other departments SKILLS AND ABILITIES Bilingual in Spanish preferred Organize, prioritize and coordinate multiple tasks Able to perform 200 inbound and outbound calls per day Answer telephones and transmit messages Provide accurate information Perform quality work within deadlines with or without direct supervision Computer literate Classify and organize Reports and Tickets Arrange items in alphanumeric or subject order Speak clearly Work independently Plan, schedule and organize work Maintain a positive work environment Ensure the quality of work as measured against established standards Maintain confidentiality ILLUSTRATIVE DUTIES Answers inbound calls for Order delivery, responds to questions Perform Outbound calls to customers Communicates with customers Keys orders via numeric Process Special Delivery orders Processes all Fax orders Completes Driver Notes Process late orders, Credit and Complaint forms Researches and compiles information Attends meetings and serves on temporary committees, as requested Ensures office equipment is in working order Attends assigned training sessions Performs additional duties and assignments, as requested .

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