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Call Center Weekends Jobs in New York (NOW HIRING)

SPS North America

Call Center Manager

New York, NY · On-site

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Ability to work weekends, holidays, and varying shifts Physical Requirements * Ability to sit ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Ability to work weekends, holidays, and varying shifts Physical Requirements * Ability to sit ...

SPS North America

Call Center Manager

New York, NY · On-site

$24/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Ability to work weekends, holidays, and varying shifts Physical Requirements * Ability to sit ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

TemPositions

Hospital Call Center Representative

Valhalla, NY · On-site

$16.75 - $20.75/hr

Ideal candidates must have open availability to work every weekend. Morning Shift: 7:00 AM - 3:00 ... call center, or dietary department is highly preferred). Skills: Excellent communication, phone ...

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Call Center Weekends information

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What are popular job titles related to Call Center Weekends jobs in New York?

For Call Center Weekends jobs in New York, the most frequently searched job titles are:

What job categories do people searching Call Center Weekends jobs in New York look for?

The top searched job categories for Call Center Weekends jobs in New York are:

What cities in New York are hiring for Call Center Weekends jobs?

Cities in New York with the most Call Center Weekends job openings:

Call Center Weekends jobs near you

Call Center Manager

New York, NY • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Posted 10 days ago

Job description

Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership

Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule

Lead a High-Performing Customer Service Team

The Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.

Why This Role Matters

As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.

What You'll DoTeam & Call Center Operations
  • Supervise and support daily call center activities and staff
  • Monitor call volume, service levels, and team performance
  • Assign work and help ensure appropriate staffing and coverage
  • Coach, train, and provide feedback to team members
  • Escalate and resolve complex customer issues
Customer & Sales Support
  • Oversee inbound calls, customer inquiries, ticket changes, and reservations
  • Support B2C registrations, group bookings, and B2B client reservations
  • Ensure accurate and timely processing of ticket and ancillary product sales
  • Monitor service quality and promote a positive customer experience
Reporting & Process Improvement
  • Track team metrics and provide operational reporting
  • Identify opportunities to improve workflows and customer service
  • Ensure adherence to client and SPS policies and procedures
  • Collaborate with the sales team and site leadership on operational needs
What You Bring
  • High school diploma or equivalent required
  • 2+ years of call center or customer service experience
  • Previous supervisory or team lead experience preferred
  • Experience in a high-volume customer service environment
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ticketing or reservations experience preferred
  • Ability to work weekends, holidays, and varying shifts
Physical Requirements
  • Ability to sit, stand, or walk for extended periods
  • Ability to work comfortably on a computer and operate standard office equipment
  • Ability to lift up to 40 lbs.

Travel: None or Negligible

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