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Call Center Weekends Jobs in New York (NOW HIRING)

Medix

Call Center Representative

New York, NY · On-site

$20 - $24/hr

About the Role We are seeking a compassionate, customer-focused Call Center Representative to join ... no weekend hours, and a collaborative, supportive team environment dedicated to patient care. If ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

TemPositions

Hospital Call Center Representative

Valhalla, NY · On-site

$16.75 - $20.75/hr

Ideal candidates must have open availability to work every weekend. Morning Shift: 7:00 AM - 3:00 ... call center, or dietary department is highly preferred). Skills: Excellent communication, phone ...

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Call Center Weekends information

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.
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What cities in New York are hiring for Call Center Weekends jobs? Cities in New York with the most Call Center Weekends job openings:
Call Center Weekends jobs near you

Call Center Supervisor

NORTH JERSEY FEDERAL CREDIT UNION, INC.

Paterson, NJ • On-site

$54K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Description

North Jersey Federal Credit Union is a member-focused financial institution dedicated to providing exceptional service and innovative solutions to our community. We are committed to fostering a positive and collaborative work environment where employees can thrive and make a real difference.

We are seeking a dynamic and experienced Call Center Lead to join our team. In this fast-paced environment, you will play a crucial role in ensuring the efficient and effective operation of our call center, delivering outstanding member service, and driving team performance. You will be responsible for leading, coaching, and developing a team of call center representatives, ensuring adherence to quality standards, and achieving key performance metrics.


Job Role / Responsibilities:

Team Leadership & Development:

  • Supervise, mentor, and motivate call center staff to achieve individual and team performance goals.
  • Provide ongoing coaching, feedback, and training on policies, procedures, products, and services.
  • Conduct regular team meetings and individual performance reviews.
  • Foster a positive and collaborative team environment.

Call Monitoring & Quality Assurance:

  • Monitor and evaluate call center performance through daily and weekly call monitoring.
  • Ensure adherence to quality assurance standards and identify areas for improvement.
  • Provide constructive feedback to representatives to enhance call quality and member satisfaction.

Performance Management & Reporting:

  • Monitor and analyze call center metrics (e.g., call volume, average handle time, first call resolution) to identify trends and areas for improvement.
  • Prepare and present regular reports on team performance and key metrics.
  • Ensure staff understands their metrics and is working towards achieving goals.

Member Service & Problem Resolution:

  • Provide exceptional member service by answering inquiries, resolving complex problems, and processing transactions via phone and email.
  • Act as a point of escalation for complex member issues and ensure timely resolution.
  • Collaborate with other departments to resolve member issues and provide seamless service.

Account Opening Oversight:

  • Oversee and assist with the online account opening process, ensuring accuracy and efficiency.
  • Provide support and guidance to members regarding online account applications.
  • Ensure all regulations are being followed regarding the account opening process.

Cross-Selling & Product Knowledge:

  • Promote and cross-sell credit union products and services to meet member needs and achieve sales targets.
  • Maintain a thorough understanding of all credit union products and services.

Policy & Procedure Compliance:

  • Ensure adherence to all credit union policies, procedures, and regulatory requirements.
  • Stay up-to-date on industry trends and best practices.

Qualifications

What you will need to have:

  • At least 2 years of experience in a call center environment with individual goals.
  • At least 2 years in a leadership role with team goals.
  • High school degree or GED required.

What would be great to have:

  • Experience with RingCentral phone system.
  • At least 1 year of experience working in a financial institution.
  • Spanish speaking.

Credit Union Benefits

  • Medical/RX
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Vacation Time
  • Sick/Personal Time
  • Paid Holidays
  • Referral and Incentive Bonus Program
  • 401(k) with Company Match
  • Employee Discounts
  • Credit Union Membership and Discounts
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Training

Schedule

  • Monday to Friday
  • Weekend availability
  • In-Person position, not remote