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Insurance Call Center Jobs in New York (NOW HIRING)

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Dental Call Center Representative ID: 20126 Location: Cranford, NJ Department ... Administrative More about this job > Description Benefits For Full Time Employment Health Insurance ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

  • Medical

  • Retirement

As a Call Center Representative, you will be the first point of contact for our patients. Your ... may include health insurance, retirement plans, and more. In addition, you will have the ...

Open Door Family Medical

Call Center Representative

Tarrytown, NY · On-site

$17 - $21.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Call Center Representative Open Door Family Medical Center provides health care and wellness ... life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite ...

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

  • Medical

  • Retirement

  • PTO

... insurance Opportunity for advancement Paid time off Training & development About Us: At Levin ... As a Call Center Representative, you will be the first point of contact for our patients. Your ...

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$17 - $20/hr

  • Medical

  • Retirement

  • PTO

Health insurance * Opportunity for advancement * Paid time off * Training & development About Us ... As a Call Center Representative, you will be the first point of contact for our patients. Your ...

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$16.75 - $21/hr

  • Medical

  • Retirement

As a Call Center Representative, you will be the first point of contact for our patients. Your ... may include health insurance, retirement plans, and more. In addition, you will have the ...

PRISM Vision Group

Call Center Representative

Freehold, NJ · On-site

$18 - $33.08/hr

Call Center Representative This onsite, non-exempt role is located at Millenium Eye Care, Freehold ... Verification of insurance information, verification of benefits and insurance referral information.

Benecard Services, Inc.

Call Center Representative

Clifton, NJ · On-site

$16.50 - $20.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

Are you experienced in fast-paced call center environments and committed to creating positive ... Medical insurance * Hearing program discount * Short- and long-term disability insurance * Life ...

Prism Vision Group

Call Center Representative

Freehold, NJ · On-site

$18 - $33.08/hr

Verification of insurance information, verification of benefits and insurance referral information ... Prior call center or customer service or related experience KNOWLEDGE/SKILLS/ABILITIES * Excellent ...

Community Healthcare Network

Call Center Specialist

Manhattan, NY · On-site

$18.50 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Including health, dental and vision insurance, retirement plans, employee assistance programming and more. POSITION SUMMARY: The Full-Time Call Center Specialist will be responsible for clear ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Retirement

  • PTO

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! Location: Cranford, NJ Job Summary: We are seeking a friendly, professional, and organized Call Center ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

  • Medical

  • Retirement

  • PTO

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! Location: Cranford, NJ Job Summary: We are seeking a friendly, professional, and organized Call Center ...

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Showing results 21-40

All JobsInsurance Call Center JobsInsurance Call Center Jobs in New York

Insurance Call Center information

See New York salary details

$11

$18

$27

How much do insurance call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for insurance call center in New York is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in New York? The most popular types of Insurance Call Center jobs in New York are:
What are popular job titles related to Insurance Call Center jobs in New York? For Insurance Call Center jobs in New York, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in New York look for? The top searched job categories for Insurance Call Center jobs in New York are:
What cities in New York are hiring for Insurance Call Center jobs? Cities in New York with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,177 per year, or $18.8 per hour.

Dental Call Center Representative

Nuva Smile

Cranford, NJ • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Job Openings >> Dental Call Center Representative
Dental Call Center Representative
Summary
Title: Dental Call Center Representative ID: 20126 Location: Cranford, NJ Department: Administrative
More about this job >
Description
Benefits For Full Time Employment
Health Insurance, PTO, Paid Holidays, 401(K) and more!
Location: Cranford, NJ
Job Summary:

We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.

Key Responsibilities:

  • Answer inbound calls in a professional and courteous manner

  • Schedule, confirm, and reschedule patient appointments using dental scheduling software

  • Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies

  • Handle inquiries related to insurance and treatment plans

  • Make outbound calls to remind patients of upcoming appointments or follow-ups

  • Update patient records accurately in the system

  • Coordinate with dental staff to ensure smooth patient flow and care

  • Follow HIPAA guidelines and maintain patient confidentiality

Requirements:

  • High school diploma or equivalent (Associate's degree preferred)

  • Previous call center, customer service, or dental office experience is highly desirable

  • Familiarity with dental terminology and insurance plans is a plus

  • Excellent communication and interpersonal skills

  • Strong attention to detail and organizational skills

  • Proficient with dental or medical scheduling software (Denticon) preferred

  • Ability to multitask 

  • Bilingual (Spanish, etc.) is a plus

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