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Insurance Call Center Jobs in New York (NOW HIRING)

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

... insurance Opportunity for advancement Paid time off Training & development About Us: At Levin ... As a Call Center Representative, you will be the first point of contact for our patients. Your ...

McBride

Salesforce QA Tester

Manhattan, NY · Remote

McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high-quality releases, verifying ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! Location: Cranford, NJ Job Summary: We are seeking a friendly, professional, and organized Call Center ...

FlexStaff

Call Center Representative

Lake Success, NY

$22/hr

FlexStaff is hiring a temporary call center representative to join our client's team. Assignment is ... Schedule appointments based on availability and continuity of care, verifies insurance information ...

FlexStaff

Call Center Representative

Lake Success, NY · On-site

$22/hr

FlexStaff is hiring a temporary call center representative to join our client's team. Assignment is ... Schedule appointments based on availability and continuity of care, verifies insurance information ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! Location: Cranford, NJ Job Summary: We are seeking a friendly, professional, and organized Call Center ...

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

Understand Medicare Basics and insurance * Schedule initial doctor's appointments with new patients ... Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC * Ability to ...

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance call center in New York is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in New York?

The most popular types of Insurance Call Center jobs in New York are:

What are popular job titles related to Insurance Call Center jobs in New York?

For Insurance Call Center jobs in New York, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in New York look for?

The top searched job categories for Insurance Call Center jobs in New York are:

What cities in New York are hiring for Insurance Call Center jobs?

Cities in New York with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,177 per year, or $18.8 per hour.

Call Center Representative

LEVINS DRUGS INC

Manhattan, NY • On-site

$17.75 - $22/hr

Other

Medical, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Benefits:

401(k)

Company parties

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us: At Levin's Drugs, we pride ourselves on delivering exceptional customer service. We are seeking a dedicated and customer-oriented Call Center Representative to join our team. If you have excellent communication skills, a friendly and approachable demeanor, and the desire to help customers, we want to hear from you!

Job Description: As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include:

  • Receiving and managing inbound calls from customers with inquiries, concerns, or requests.
  • Providing accurate and comprehensive information about our products and services.
  • Resolving customer issues, complaints, and inquiries in a professional and efficient manner.
  • Documenting customer interactions and maintaining accurate records.
  • Escalating complex issues to the appropriate department or supervisor when necessary.
  • Staying up-to-date on company products, services, and policies to better assist customers.

Qualifications: To be successful in this role, you should have the following qualifications:

  • High school diploma or equivalent (college education is a plus).
  • Previous customer service or call center experience is preferred but not required.
  • Excellent communication skills
  • Strong problem-solving abilities.
  • A positive and patient attitude.
  • Ability to work well in a team and adapt to changing situations.
  • Proficiency in basic computer applications.
  • Proficiency in a second language (Spanish, Russian, Bengali, etc.) is highly preferred

Benefits: We offer a competitive compensation package, including salary, bonuses, and benefits, which may include health insurance, retirement plans, and more. In addition, you will have the opportunity for professional growth and development within our organization.

How to Apply: If you are ready to embark on a rewarding career in customer service and become an integral part of the Levin's Drugs team, please submit your resume to this job post.

Join us in making a difference in the lives of our customers and delivering top-notch service. We look forward to receiving your application!

Apply