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Instant Messaging Jobs (NOW HIRING)

DHL

Customer Service Rep - Export

Edison, NJ · On-site

$50K - $65K/yr

Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication ...

DHL

Customer Service Rep - Export

Baltimore, MD · On-site

$50K - $65K/yr

Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication ...

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How much do instant messaging jobs pay per year?

As of Jun 29, 2026, the average yearly pay for instant messaging in the United States is $98,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Instant Messaging vs Customer Support Specialist?

AspectInstant MessagingCustomer Support Specialist
Required CredentialsBasic communication skills, familiarity with messaging platformsCustomer service training, communication skills, sometimes certifications
Work EnvironmentOnline, digital platforms, remote or office-basedCall centers, online chat, in-person or remote
Employer & Industry UsageTech companies, social media, communication appsRetail, tech, service industries, customer service departments
Search & Comparison IntentUnderstanding communication tools, digital messaging rolesCustomer service roles, client interaction, support skills

Instant Messaging involves real-time digital communication primarily through messaging platforms, focusing on quick, informal exchanges. Customer Support Specialists handle customer inquiries, providing assistance via chat, phone, or email, often requiring specific training. While both roles involve communication skills and digital tools, Instant Messaging is a communication method, whereas Customer Support Specialists are service-oriented roles that may utilize instant messaging as a channel.

What are some common challenges faced by professionals managing instant messaging platforms in a corporate environment?

Professionals managing instant messaging platforms often encounter challenges such as ensuring data security and compliance, integrating the platform with other business tools, and balancing accessibility with privacy. They may also be responsible for user training, troubleshooting issues, and managing high volumes of communication to prevent information overload. Collaborating closely with IT, security, and end-users is essential to create a smooth and secure messaging experience for the organization.

What are the key skills and qualifications needed to thrive as an Instant Messaging Specialist, and why are they important?

To thrive as an Instant Messaging Specialist, you need strong written communication skills, attention to detail, and familiarity with digital communication platforms, often supported by a background in customer service or IT support. Proficiency in instant messaging applications (such as Slack, Microsoft Teams, or WhatsApp), ticketing systems, and sometimes relevant certifications like ITIL or customer service training is valuable. Exceptional interpersonal skills, quick problem-solving, and the ability to multitask help individuals excel in real-time digital interactions. These skills are crucial for delivering prompt, clear, and effective support or information in fast-paced business environments.

What are instant messaging jobs?

Instant messaging jobs involve communicating with customers, clients, or team members using real-time text-based chat platforms. Professionals in these roles may provide customer support, technical assistance, sales support, or internal communications. These positions require strong written communication skills, quick typing, and the ability to multitask. Instant messaging jobs are often remote and can be found in various industries, including technology, retail, and customer service.
More about Instant Messaging jobs
What states have the most Instant Messaging jobs? States with the most job openings for Instant Messaging jobs include:
What job categories do people searching Instant Messaging jobs look for? The top searched job categories for Instant Messaging jobs are:
Instant Messaging jobs near you
Infographic showing various Instant Messaging job openings in the United States as of June 2026, with employment types broken down into 14% Full Time, and 86% Part Time. Highlights an 79% Physical, and 21% Remote job distribution, with an average salary of $98,370 per year, or $47.3 per hour.
Customer Service Rep - Export

Customer Service Rep - Export

DHL

Edison, NJ • On-site

$50K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 317 frontline employees who took The Breakroom Quiz

32nd of 62 rated delivery companies

Job description

Job Title: Customer Service Rep - Export
Location: Edison, New Jersey and Baltimore, Maryland
Job Purpose:
As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.
If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.
Key Responsibilities:
  • Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
  • Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
  • Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
  • Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities.
  • Maintenance: Ensure all tables complete and current, assist in accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and content is accurate.
  • Align customer, sales team, and operations team order expectations.
  • Investigate and resolve chargebacks and shipping discrepancies.
  • Coordinate customer credits and debits.
  • Index regional assortments.
  • Gather and catalog international special projects and exceptions.
  • Communicate critical operational information to other offices.
  • Expand current order material to incorporate additional users and functionality.
  • Coordinate with other departments, as needed.
  • Ensure regionally led offices and sales managers take action on critical order conditions.
Qualifications:
  • Minimum of 2 years of experience in export/ freight forwarding
  • Bachelor's degree or equivalent experience/qualification
  • Preferred: experience using transportation management systems.
  • Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
  • Strong analytical and problem-solving skills, with a strategic mindset
  • Proficiency in MS Office applications, particularly PowerPoint and Excel
  • Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.
Personal attributes:
  • Empathetic and patient
  • Positive, professional attitude
  • Team-oriented
  • Adaptable and quick to learn
  • Comfortable in a fast-paced environment
You'll be rewarded in many ways, such as:
  • Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
  • Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
  • Enjoy a hybrid work environment
Pay range: $50,000-65,000 total compensation, based on experience.
To learn more about Hillebrand Gori, please click HERE .

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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