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Instant Messaging Jobs (NOW HIRING)

GI Partners

Virtual Administrative Assistant

San Antonio, TX · On-site

$19.25 - $25.75/hr

Excellent phone, email and instant messaging communication skills * Excellent time management skills * Solid organizational skills * High school diploma; additional qualifications as an Administrator ...

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All JobsInstant Messaging Jobs

Instant Messaging information

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$59.5K

$98.4K

$128.5K

How much do instant messaging jobs pay per year?

As of Aug 12, 2026, the average yearly pay for instant messaging in the United States is $98,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Instant Messaging vs Customer Support Specialist?

AspectInstant MessagingCustomer Support Specialist
Required CredentialsBasic communication skills, familiarity with messaging platformsCustomer service training, communication skills, sometimes certifications
Work EnvironmentOnline, digital platforms, remote or office-basedCall centers, online chat, in-person or remote
Employer & Industry UsageTech companies, social media, communication appsRetail, tech, service industries, customer service departments
Search & Comparison IntentUnderstanding communication tools, digital messaging rolesCustomer service roles, client interaction, support skills

Instant Messaging involves real-time digital communication primarily through messaging platforms, focusing on quick, informal exchanges. Customer Support Specialists handle customer inquiries, providing assistance via chat, phone, or email, often requiring specific training. While both roles involve communication skills and digital tools, Instant Messaging is a communication method, whereas Customer Support Specialists are service-oriented roles that may utilize instant messaging as a channel.

What are some common challenges faced by professionals managing instant messaging platforms in a corporate environment?

Professionals managing instant messaging platforms often encounter challenges such as ensuring data security and compliance, integrating the platform with other business tools, and balancing accessibility with privacy. They may also be responsible for user training, troubleshooting issues, and managing high volumes of communication to prevent information overload. Collaborating closely with IT, security, and end-users is essential to create a smooth and secure messaging experience for the organization.

What are the key skills and qualifications needed to thrive as an instant messaging specialist?

To thrive as an Instant Messaging Specialist, you need strong written communication skills, attention to detail, and familiarity with digital communication platforms, often supported by a background in customer service or IT support. Proficiency in instant messaging applications (such as Slack, Microsoft Teams, or WhatsApp), ticketing systems, and sometimes relevant certifications like ITIL or customer service training is valuable. Exceptional interpersonal skills, quick problem-solving, and the ability to multitask help individuals excel in real-time digital interactions. These skills are crucial for delivering prompt, clear, and effective support or information in fast-paced business environments.

What is an instant messaging job?

Instant messaging jobs involve communicating with customers, clients, or team members using real-time text-based chat platforms. Professionals in these roles may provide customer support, technical assistance, sales support, or internal communications. These positions require strong written communication skills, quick typing, and the ability to multitask. Instant messaging jobs are often remote and can be found in various industries, including technology, retail, and customer service.
More about Instant Messaging jobs
What states have the most Instant Messaging jobs? States with the most job openings for Instant Messaging jobs include:
What job categories do people searching Instant Messaging jobs look for? The top searched job categories for Instant Messaging jobs are:
Instant Messaging jobs near you
Infographic showing various Instant Messaging job openings in the United States as of August 2026, with employment types broken down into 7% Full Time, and 93% Part Time. Highlights an 79% Physical, and 21% Remote job distribution, with an average salary of $98,370 per year, or $47.3 per hour.

Engineer I - Unified Communications

HonorHealth

Phoenix, AZ • On-site

Full-time

Posted 19 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
Category:
IT Technology and Communications
Shift:
Day
Department:
IT Customer Service
Monday-Friday, 7:00am-4:00pm
Great care starts with great people. (Like you.)
At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Unified Communications Engineer I will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of standard platforms of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer I performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.
ESSENTIAL FUNCTIONS
  • Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
  • Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
  • Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.
  • Analyze and record systemic problems and suggests methods of resolution.
  • Consult, configure, setup, functional test and verify business requirements are meet.
  • Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
  • Monitor and manage capacity of UC resources environments
  • Document and submit new content to the knowledge base.
  • Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
    Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
  • Build a positive working relationships with team members, managers & all departments.
  • Prioritizes and responds promptly based on severity levels to needs of the customer.
  • Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
    Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
    Completes IT Governance & IT project job assignments to ensure achievement of established project milestones

EDUCATION
  • Associates in or 2 years' work related experience in Information Technology, Computer Science or a related discipline Required
  • Bachelors in Information Technology, Computer Science or a related discipline Preferred

EXPERIENCE
  • 1 year support of Unified Communications technologies. Required
  • 2 years of experience in support of Unified Communications technologies. Preferred

LICENSE AND CERTIFICATIONS
  • ITIL Foundation and Info Comm. Certified AV Technologist. Preferred

We're all in for your career.

What HonorHealth employees say

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Hours and flexibility

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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