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Instant Messaging Jobs (NOW HIRING)

AAC

Service Desk Technician (Tier 1)

Washington, DC · On-site

$60K - $72K/yr

Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians. Troubleshoot, document, track, resolve, and report on incidents and requests using ...

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Instant Messaging information

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$98.4K

$128.5K

How much do instant messaging jobs pay per year?

As of Jul 21, 2026, the average yearly pay for instant messaging in the United States is $98,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Instant Messaging vs Customer Support Specialist?

AspectInstant MessagingCustomer Support Specialist
Required CredentialsBasic communication skills, familiarity with messaging platformsCustomer service training, communication skills, sometimes certifications
Work EnvironmentOnline, digital platforms, remote or office-basedCall centers, online chat, in-person or remote
Employer & Industry UsageTech companies, social media, communication appsRetail, tech, service industries, customer service departments
Search & Comparison IntentUnderstanding communication tools, digital messaging rolesCustomer service roles, client interaction, support skills

Instant Messaging involves real-time digital communication primarily through messaging platforms, focusing on quick, informal exchanges. Customer Support Specialists handle customer inquiries, providing assistance via chat, phone, or email, often requiring specific training. While both roles involve communication skills and digital tools, Instant Messaging is a communication method, whereas Customer Support Specialists are service-oriented roles that may utilize instant messaging as a channel.

What are some common challenges faced by professionals managing instant messaging platforms in a corporate environment?

Professionals managing instant messaging platforms often encounter challenges such as ensuring data security and compliance, integrating the platform with other business tools, and balancing accessibility with privacy. They may also be responsible for user training, troubleshooting issues, and managing high volumes of communication to prevent information overload. Collaborating closely with IT, security, and end-users is essential to create a smooth and secure messaging experience for the organization.

What are the key skills and qualifications needed to thrive as an Instant Messaging Specialist, and why are they important?

To thrive as an Instant Messaging Specialist, you need strong written communication skills, attention to detail, and familiarity with digital communication platforms, often supported by a background in customer service or IT support. Proficiency in instant messaging applications (such as Slack, Microsoft Teams, or WhatsApp), ticketing systems, and sometimes relevant certifications like ITIL or customer service training is valuable. Exceptional interpersonal skills, quick problem-solving, and the ability to multitask help individuals excel in real-time digital interactions. These skills are crucial for delivering prompt, clear, and effective support or information in fast-paced business environments.

What are instant messaging jobs?

Instant messaging jobs involve communicating with customers, clients, or team members using real-time text-based chat platforms. Professionals in these roles may provide customer support, technical assistance, sales support, or internal communications. These positions require strong written communication skills, quick typing, and the ability to multitask. Instant messaging jobs are often remote and can be found in various industries, including technology, retail, and customer service.
More about Instant Messaging jobs
What states have the most Instant Messaging jobs? States with the most job openings for Instant Messaging jobs include:
What job categories do people searching Instant Messaging jobs look for? The top searched job categories for Instant Messaging jobs are:
Instant Messaging jobs near you
Infographic showing various Instant Messaging job openings in the United States as of July 2026, with employment types broken down into 5% Full Time, and 95% Part Time. Highlights an 79% Physical, and 21% Remote job distribution, with an average salary of $98,370 per year, or $47.3 per hour.
Messaging Administrator, Proofpoint

Messaging Administrator, Proofpoint

Procom Consultants Group

Dallas, TX

Contractor

Re-posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Messaging Administrator, Proofpoint


On behalf of our client, Procom Services is searching for a Messaging Administrator with Proofpoint for a contract opportunity in Dallas, TX. This resource could also be located in Sunnyvale, CA.


Messaging Administrator, Proofpoint Job Details


DIVISIONAL/DEPARTMENTAL OVERVIEW


The position is within the MIS Messaging and Collaboration operations team. Employee will be responsible for maintaining and supporting multiple clients Messaging and Instant Messaging infrastructures. The candidate will play a key role to ensure that the regulations for retention of various electronic communications are properly retained and could be retrieved. The role involves the deployment and ongoing support of the following products: ProofPoint, SendMail and LDAP. The role will entail liaising with other IT departments on regular basis.


MAIN DUTIES/RESPONSIBILITIES OF THE ROLE


The role requires the candidate to function as an operations specialist in providing Tier 2&3 support to the Messaging & Collaborations platforms which include monitoring, maintaining, and optimizing the messaging infrastructure and troubleshooting issues. Responsibilities include working on strategic initiatives, lifecycle activities, software patch deployment, incident management, problem management, Change management and generating platform metrics. This will require hands-on technical proficiency in software, network and protocols mentioned below as well as the technical aptitude to pick up new collaboration technology and concepts. Candidate is expected to work in a fast pace environment and be able to deliver quality work under aggressive time constraints. Should be able to work as individual with little supervision as well as a member of a team.


Messaging Administrator, Proofpoint Mandatory Skills


- Must be a technical and subject matter expert with perimeter messaging support including ProofPoint, SendMail and LDAP platforms, and have 3rd level operations experience in supporting the stated platforms.


- Must have expert knowledge of the Messaging & Collaboration environments in order to be routinely involved in root cause analysis whenever issues arise in the production environment.


- Engaged in identifying configuration and documentation best practices.


- Effective in delivering solutions and providing speedy turn around when required.


- Take ownership of problems and follow through to resolution, whether this involves internal IT teams or external vendors/partners.


- Ensure compliance with service level targets for the Production Support team.


- Must have the ability to communicate effectively.


- Ensure Daily Operations protocols are adhered to.


SPECIAL CIRCUMSTANCES


The role will be part of a 24x7 on call rotation and will need to be available to work nights and weekends when required.


EDUCATION AND PROFESSIONAL:


Bachelors' Degree in Computer / Engineering related field


MCSE Certification (or relevant experience, 5+ years)


REQUIRED WORK EXPERIENCE/BACKGROUND/TECHNICAL:


Strong knowledge of Proofpoint


Strong knowledge of Sendmail


Enterprise-level IT support


Must have excellent written and verbal communication skills


Messaging Administrator, Proofpoint Nice to Have Skills


Enterprise Vault suite


Knowledge of LDAP


Unix   


Microsoft Active Directory   


VB, Perl, Java programming  


Messaging Administrator, Proofpoint Start Date


ASAP


Messaging Administrator, Proofpoint Assignment Length


6 months with potential to extend or convert to perm

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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