ZipRecruiter

Log In

1

Inquiry Resolution Specialist Jobs (NOW HIRING)

Carrington

Customer Service Specialist, I

Westfield, IN · On-site

$22/hr

The Customer Service Specialist I will be responsible for providing excellent customer service by ... Track, follow-up and complete customer call backs to ensure inquiry resolution. * Collect payments ...

previous page

Showing results 41-60

All JobsInquiry Resolution Specialist Jobs

Inquiry Resolution Specialist information

See salary details

$13

$28

$55

How much do inquiry resolution specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for inquiry resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an inquiry resolution specialist?

An Inquiry Resolution Specialist is a professional responsible for addressing and resolving questions, concerns, or issues raised by customers, clients, or internal staff. They act as a point of contact, investigating inquiries, providing accurate information, and ensuring timely and satisfactory resolutions. This role often requires strong communication, problem-solving skills, and knowledge of company policies or procedures. Inquiry Resolution Specialists may work in various industries, including finance, healthcare, and customer service, and play a crucial role in maintaining positive relationships and client satisfaction.

How does an inquiry resolution specialist typically collaborate with other departments to resolve complex customer issues?

As an Inquiry Resolution Specialist, you will frequently coordinate with various internal teams such as customer service, technical support, billing, and sometimes even product development. This cross-functional collaboration is essential when addressing multifaceted inquiries that require expertise beyond your immediate scope. Effective communication and documentation skills are key, as you will often need to relay customer concerns accurately and ensure timely follow-up. Building strong relationships with colleagues in other departments helps streamline the resolution process and enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as an inquiry resolution specialist, and why are they important?

To thrive as an Inquiry Resolution Specialist, you need strong problem-solving skills, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with CRM systems, case management software, and ticketing platforms is typically required. Excellent interpersonal skills, patience, and effective communication make someone stand out in this position. These skills ensure timely and accurate resolution of customer inquiries, maintaining client satisfaction and trust in the organization.

What is the difference between Inquiry Resolution Specialist vs Customer Service Representative?

AspectInquiry Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or conflict resolutionHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, support desks, online chat platformsRetail stores, call centers, online support
Employer & IndustryTelecommunications, tech, finance, retailRetail, telecom, hospitality, tech
Search & Comparison IntentUnderstanding role differences, job requirements, career pathsGeneral customer support roles, entry-level positions

The Inquiry Resolution Specialist focuses on resolving complex customer issues, often requiring specialized knowledge and problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries, including product information and basic support. While both roles involve customer interaction, Inquiry Resolution Specialists typically deal with more complex cases and may require specific certifications, making them more specialized within customer support teams.

More about Inquiry Resolution Specialist jobs
What job categories do people searching Inquiry Resolution Specialist jobs look for? The top searched job categories for Inquiry Resolution Specialist jobs are:
Inquiry Resolution Specialist jobs near you
Infographic showing various Inquiry Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Bilingual Customer Service Specialist, I

Carrington Holding Company, LLC

Westfield, IN • On-site

$22/hr

Other

Medical, Retirement

Posted 27 days ago

Job description

Customer Service Specialist I

Come join our amazing team and work a hybrid schedule!

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $22.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you'll do:

  • Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
  • Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
  • Refer more complex or complicated calls to qualified team member.
  • Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
  • Track, follow-up and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
  • Knowledge of Fair Debt Collection Practices Act preferred.
  • Knowledge of relevant and industry-specific computer software packages preferred.
  • Basic negotiation skills.
  • Ability to understand problems and to collaborate and explore alternative solutions.
  • Ability to make decisions that have moderate impact on the immediate work unit.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

What you'll need:

  • High school diploma or equivalent work experience.
  • Customer service/call center experience preferred, but not required.
  • Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
  • Bi-Lingual (Spanish) skillset preferred.
  • Hours Monday-Friday

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Apply