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Inquiry Resolution Specialist Jobs (NOW HIRING)

First American

$26.88 - $35.82/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer ... Interact with customers on all levels of escalation to provide acknowledgment and inquiry status.

Centre Technologies

Accounting Specialist

Houston, TX · On-site

$20.25 - $27.50/hr

Position Summary The Accounts Receivable Specialist is responsible for supporting end-to-end ... inquiry resolution. This role ensures timely and accurate invoice processing, efficient cash ...

Centre Technologies

Accounting Specialist

Houston, TX · On-site

$20.25 - $27.50/hr

Position Summary The Accounts Receivable Specialist is responsible for supporting end-to-end ... inquiry resolution. This role ensures timely and accurate invoice processing, efficient cash ...

Genuine Parts Company

Specialist, Collections

Duluth, GA · On-site

$17 - $23/hr

The Specialist is expected to meet established performance metrics related to call activity ... Customer Service & Inquiry Resolution * Respond to inbound customer calls and emails regarding past ...

Euro-Composites

Sales Support Specialist

Culpeper, VA

$22.25 - $30.25/hr

Job Title: Sales Support Specialist Department: Sales Location: EURO-COMPOSITES ® Corporation ... Inquiry Resolution (30%) * Primary Contact: Receives and analyzes customer requests via telephone ...

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How much do inquiry resolution specialist jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for inquiry resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Inquiry Resolution Specialist?

An Inquiry Resolution Specialist is a professional responsible for addressing and resolving questions, concerns, or issues raised by customers, clients, or internal staff. They act as a point of contact, investigating inquiries, providing accurate information, and ensuring timely and satisfactory resolutions. This role often requires strong communication, problem-solving skills, and knowledge of company policies or procedures. Inquiry Resolution Specialists may work in various industries, including finance, healthcare, and customer service, and play a crucial role in maintaining positive relationships and client satisfaction.

What jobs pay 4000 a week without a degree?

An Inquiry Resolution Specialist typically does not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical work, which may require certifications or licenses. These jobs often involve commission, bonuses, or overtime to achieve such earnings.

How does an Inquiry Resolution Specialist typically collaborate with other departments to resolve complex customer issues?

As an Inquiry Resolution Specialist, you will frequently coordinate with various internal teams such as customer service, technical support, billing, and sometimes even product development. This cross-functional collaboration is essential when addressing multifaceted inquiries that require expertise beyond your immediate scope. Effective communication and documentation skills are key, as you will often need to relay customer concerns accurately and ensure timely follow-up. Building strong relationships with colleagues in other departments helps streamline the resolution process and enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as an Inquiry Resolution Specialist, and why are they important?

To thrive as an Inquiry Resolution Specialist, you need strong problem-solving skills, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with CRM systems, case management software, and ticketing platforms is typically required. Excellent interpersonal skills, patience, and effective communication make someone stand out in this position. These skills ensure timely and accurate resolution of customer inquiries, maintaining client satisfaction and trust in the organization.

What's a good job for overthinkers?

An Inquiry Resolution Specialist role involves analyzing information carefully and communicating clearly, making it suitable for overthinkers who enjoy problem-solving and attention to detail. Such roles often require strong communication skills and patience, and they typically involve working in customer service or support environments with standard procedures. This job can be performed in office or remote settings, with a focus on accuracy and thoroughness.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, performance targets, and handling difficult customer interactions. The job requires strong communication skills, patience, and the ability to manage pressure, which can contribute to stress levels depending on individual resilience and workplace support. Proper training and a positive work environment can help mitigate stress for CSRs.

What is the difference between Inquiry Resolution Specialist vs Customer Service Representative?

AspectInquiry Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or conflict resolutionHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, support desks, online chat platformsRetail stores, call centers, online support
Employer & IndustryTelecommunications, tech, finance, retailRetail, telecom, hospitality, tech
Search & Comparison IntentUnderstanding role differences, job requirements, career pathsGeneral customer support roles, entry-level positions

The Inquiry Resolution Specialist focuses on resolving complex customer issues, often requiring specialized knowledge and problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries, including product information and basic support. While both roles involve customer interaction, Inquiry Resolution Specialists typically deal with more complex cases and may require specific certifications, making them more specialized within customer support teams.

What does a resolution specialist do?

A resolution specialist handles customer complaints and issues by investigating problems, communicating solutions, and ensuring customer satisfaction. They often use customer service software and require strong communication and problem-solving skills to resolve conflicts efficiently.
More about Inquiry Resolution Specialist jobs
What job categories do people searching Inquiry Resolution Specialist jobs look for? The top searched job categories for Inquiry Resolution Specialist jobs are:
Inquiry Resolution Specialist jobs near you
Senior Customer Resolution Specialist

Senior Customer Resolution Specialist

First American

Remote

$26.88 - $35.82/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer's voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.

HOW YOU'LL CONTRIBUTE

  • Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
  • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
  • Identifies emerging trends and notifies leaders
  • Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
  • Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
  • Maintain and create logs, records, and files. Acts as a resource for information.
  • May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
  • May provide training/product demonstrations. Customize to meet customer's needs/ applications.
  • Other duties as assigned

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

  • High School diploma or equivalent required
  • Generally has 5+ years of related experience
  • Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • Requires extensive knowledge of the company's products and services.
  • Excellent organization skills, strong time management, and the ability to meet deadlines
  • Strong research, and problem-solving skills
  • Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
  • Strong MS Office skills
  • Excellent interpersonal and communication skills (verbal and written)
  • Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
  • Strong knowledge of computerized data entry system or other relevant applications.
  • Diplomatic
Pay Range: $26.88 - $35.82 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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