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Inquiry Resolution Specialist Jobs (NOW HIRING)

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

... Specialist to join our team. In this role, you will serve as the primary point of contact for ... Collaborate with other departments for customer inquiry resolution. * Meet or exceed customer ...

Ammega

Customer Solution Specialist

Buford, GA · On-site

... Specialist to join our team. In this role, you will serve as the primary point of contact for ... Collaborate with other departments for customer inquiry resolution. * Meet or exceed customer ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

... Specialist to join our team. In this role, you will serve as the primary point of contact for ... Collaborate with other departments for customer inquiry resolution. * Meet or exceed customer ...

Robert Half

Accounts Payable Specialist

Thornton, CO · On-site

$25 - $27/hr

We are looking for an Accounts Payable Specialist to support the corporate accounting team in ... Familiarity with vendor maintenance, expense report review, and inquiry resolution. * Strong ...

Advantage Tech

Claims Specialist

Kansas City, MO · On-site

... inquiry resolution, call documentation, escalation handling, quality monitoring, and post-resolution follow-up. • Evaluate whether claims and call representatives are applying approved procedures ...

Advantage Tech

Claims Specialist

Lees Summit, MO · Remote

$25/hr

... inquiry resolution, call documentation, escalation handling, quality monitoring, and post-resolution follow-up. · Evaluate whether claims and call representatives are applying approved procedures ...

Leavitt Group

On-Site Service Specialist

Miami, FL · On-site

FBMC is looking to add an Onsite Service Specialist at their client site at Miami Dade County ... The role focuses on customer service, inquiry resolution, data entry, document management, and ...

Leavitt Group

On-Site Service Specialist

Miami, FL · On-site

FBMC is looking to add an Onsite Service Specialist at their client site at Miami Dade County ... The role focuses on customer service, inquiry resolution, data entry, document management, and ...

Leavitt Group

On-Site Service Specialist

Miami, FL · On-site

FBMC is looking to add an Onsite Service Specialist at their client site at Miami Dade County ... The role focuses on customer service, inquiry resolution, data entry, document management, and ...

Euro-Composites

Sales Support Specialist

Culpeper, VA · On-site

$22.25 - $30.25/hr

Job Title: Sales Support Specialist Department: Sales Location: EURO-COMPOSITES ® Corporation ... Inquiry Resolution (30%) * Primary Contact: Receives and analyzes customer requests via telephone ...

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Inquiry Resolution Specialist information

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How much do inquiry resolution specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for inquiry resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an inquiry resolution specialist?

An Inquiry Resolution Specialist is a professional responsible for addressing and resolving questions, concerns, or issues raised by customers, clients, or internal staff. They act as a point of contact, investigating inquiries, providing accurate information, and ensuring timely and satisfactory resolutions. This role often requires strong communication, problem-solving skills, and knowledge of company policies or procedures. Inquiry Resolution Specialists may work in various industries, including finance, healthcare, and customer service, and play a crucial role in maintaining positive relationships and client satisfaction.

How does an inquiry resolution specialist typically collaborate with other departments to resolve complex customer issues?

As an Inquiry Resolution Specialist, you will frequently coordinate with various internal teams such as customer service, technical support, billing, and sometimes even product development. This cross-functional collaboration is essential when addressing multifaceted inquiries that require expertise beyond your immediate scope. Effective communication and documentation skills are key, as you will often need to relay customer concerns accurately and ensure timely follow-up. Building strong relationships with colleagues in other departments helps streamline the resolution process and enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as an inquiry resolution specialist, and why are they important?

To thrive as an Inquiry Resolution Specialist, you need strong problem-solving skills, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with CRM systems, case management software, and ticketing platforms is typically required. Excellent interpersonal skills, patience, and effective communication make someone stand out in this position. These skills ensure timely and accurate resolution of customer inquiries, maintaining client satisfaction and trust in the organization.

What is the difference between Inquiry Resolution Specialist vs Customer Service Representative?

AspectInquiry Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or conflict resolutionHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, support desks, online chat platformsRetail stores, call centers, online support
Employer & IndustryTelecommunications, tech, finance, retailRetail, telecom, hospitality, tech
Search & Comparison IntentUnderstanding role differences, job requirements, career pathsGeneral customer support roles, entry-level positions

The Inquiry Resolution Specialist focuses on resolving complex customer issues, often requiring specialized knowledge and problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries, including product information and basic support. While both roles involve customer interaction, Inquiry Resolution Specialists typically deal with more complex cases and may require specific certifications, making them more specialized within customer support teams.

More about Inquiry Resolution Specialist jobs
What job categories do people searching Inquiry Resolution Specialist jobs look for? The top searched job categories for Inquiry Resolution Specialist jobs are:
Inquiry Resolution Specialist jobs near you
Infographic showing various Inquiry Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Payroll Specialist

Cetera Financial Group, Inc.

Dallas, TX • On-site

$49K - $69K/yr

Full-time

Re-posted 14 days ago

Cetera Financial Group rating

8.3

Company rating: 8.3 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description


Position Summary
The Payroll Specialist supports the accurate and timely processing of payroll for approximately 3,000 multistate employees. This role performs a variety of payroll support functions that may include time & attendance (T&A) review, absence administration, employee inquiry resolution, payroll data updates, and routine payroll corrections.
Responsibilities
Employee Support (Primary Focus)
  • Serve as first point of contact for payroll inquiries from employees and managers.
  • Respond to questions regarding paychecks, taxes, deductions, and earnings statements.
  • Manage payroll ticketing system and resolve issues within established SLAs.

Payroll Data Administration
  • Process employee updates including direct deposits, W-4 changes, tax withholding updates, address changes, and basic pay changes.
  • Audit employee data for completeness and accuracy.
  • Assist with retro pay calculations and payroll corrections.
  • Monitor daily timecard activity and follow up to system discrepancies

Payroll Processing Support
  • Assist Senior Payroll Specialist with pre-payroll audits, validations, and reconciliations.
  • Support bonus and variable compensation processing by preparing files, validating inputs, and assisting with imports.
  • Assist with off-cycle check requests and payment corrections as needed.

Compliance & Recordkeeping
  • Maintain accurate documentation of payroll changes and approvals.
  • Support payroll audit initiatives by providing requested information and reports.
  • Ensure compliance with company policies and federal/state/local regulations.

Project & M&A Support
  • Assist with data cleanup and validation during system changes or acquisitions.
  • Participate in testing activities for system enhancements and updates.

Qualifications
Required:
  • Strong customer service skills
  • Excellent attention to detail and commitment to accuracy
  • Ability to manage competing priorities in a fast-paced environment

Preferred:
  • Experience with basic excel formulas
  • Exposure to payroll, timekeeping, or HR operations
  • Knowledge of multistate wage and tax rules
  • Prior payroll experience
  • Prior experience handling payroll tickets or employee inquiries

Core Competencies
  • Customer focus
  • Detail orientation
  • Communication
  • Problem solving
  • Data accuracy
  • Team collaboration

What Cetera Financial Group employees say

Pay

Benefits

Hours and flexibility

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