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Inquiry Resolution Specialist Jobs (NOW HIRING)

JAMS, Inc.

Dispute Resolution Consultant

Manhattan, NY · On-site

$95K - $125K/yr

Handles general inquiry calls and website requests; ensures prompt and accurate responses ... for all types of resolution services the company and its Panelists offer; mastery of the ...

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Inquiry Resolution Specialist information

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$13

$28

$55

How much do inquiry resolution specialist jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for inquiry resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is an Inquiry Resolution Specialist?

An Inquiry Resolution Specialist is a professional responsible for addressing and resolving questions, concerns, or issues raised by customers, clients, or internal staff. They act as a point of contact, investigating inquiries, providing accurate information, and ensuring timely and satisfactory resolutions. This role often requires strong communication, problem-solving skills, and knowledge of company policies or procedures. Inquiry Resolution Specialists may work in various industries, including finance, healthcare, and customer service, and play a crucial role in maintaining positive relationships and client satisfaction.

How does an Inquiry Resolution Specialist typically collaborate with other departments to resolve complex customer issues?

As an Inquiry Resolution Specialist, you will frequently coordinate with various internal teams such as customer service, technical support, billing, and sometimes even product development. This cross-functional collaboration is essential when addressing multifaceted inquiries that require expertise beyond your immediate scope. Effective communication and documentation skills are key, as you will often need to relay customer concerns accurately and ensure timely follow-up. Building strong relationships with colleagues in other departments helps streamline the resolution process and enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as an Inquiry Resolution Specialist, and why are they important?

To thrive as an Inquiry Resolution Specialist, you need strong problem-solving skills, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with CRM systems, case management software, and ticketing platforms is typically required. Excellent interpersonal skills, patience, and effective communication make someone stand out in this position. These skills ensure timely and accurate resolution of customer inquiries, maintaining client satisfaction and trust in the organization.

What is the difference between Inquiry Resolution Specialist vs Customer Service Representative?

AspectInquiry Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or conflict resolutionHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, support desks, online chat platformsRetail stores, call centers, online support
Employer & IndustryTelecommunications, tech, finance, retailRetail, telecom, hospitality, tech
Search & Comparison IntentUnderstanding role differences, job requirements, career pathsGeneral customer support roles, entry-level positions

The Inquiry Resolution Specialist focuses on resolving complex customer issues, often requiring specialized knowledge and problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries, including product information and basic support. While both roles involve customer interaction, Inquiry Resolution Specialists typically deal with more complex cases and may require specific certifications, making them more specialized within customer support teams.

More about Inquiry Resolution Specialist jobs
What job categories do people searching Inquiry Resolution Specialist jobs look for? The top searched job categories for Inquiry Resolution Specialist jobs are:
Inquiry Resolution Specialist jobs near you
Infographic showing various Inquiry Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Case Resolution Specialist II

Case Resolution Specialist II

Hawaii Medical Service Association

Honolulu, HI • Hybrid

Full-time

Posted 12 days ago

Job description

  1. Conducts critical analysis of highly complex and sensitive member and provider appeals, inquiries and grievances and applies internal policies and procedures, contractual provisions, and regulatory requirements.
    • Secures information from internal and external resources to resolve issues.
    • Functions as a liaison with providers, members and internal decision makers in representing HMSA objectives, goals, and expectations for meeting contractual, regulatory, and accreditation requirements.
    • Negotiates/resolves sensitive issues with internal and external parties.
    • Negotiates fees on behalf of members for non-covered or nonparticipating provider services in addition to soliciting claims and other related medical information from providers in order to resolve member inquiries.
    • Takes all facts and research from internal and external resources and presents a full explanation of the member's or provider's position and concerns to management and decision makers.
    • Triages cases to resolve them upon initial inquiry to best service the member as well as minimize the number of cases escalated to senior management and executives.
  2. Participates on cross departmental committees and other internal meetings to identify, clarify, research, and resolve inquiries and issues.
    • Identifies when changes to policies and procedures are needed based on case resolutions, statutory or regulatory changes, or accreditation requirements.
    • Proposes changes to management based on identification and analysis.
    • Analyzes and identifies issues that may require multiple department efforts to resolve.
    • Coordinates discussions and meetings to develop processes to resolve those issues.
    • Presents recommendations to internal committees, subgroups and executive management for decision making purposes as it relates to cases.
    • Assists with the implementation of resulting decisions for change/resolution.
    • Assists supervisor/manager in responding to internal investigations, reviews, and audits; regulatory inquiries; and accreditation related audits.
    • Assist internal customers with complex member/physician inquiries.
    • Assists Supervisor and Coordinator with training.
  3. Identifies member problems, member education needs, or trends and report these to manager, as well as recommend resolution. Takes a proactive role in reviewing, digesting and communicating any new regulation, standard, business change, etc. affecting the member advocacy and/or appeals process. Assists in the coordination of changes among departments. Assists in determining internal and external impacts.
  4. Performs quality assurance of case documents and assists Supervisor and Manager with various corporate activities.
  5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

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