Level 2 Desktop Support Technician / IT Infrastructure Smart Hands Position Summary The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop systems ...
Quick apply
Level 2 Desktop Support Technician / IT Infrastructure Smart Hands Position Summary The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop systems ...
STAFF AUG Level 2 Support Technician
Newton, IA · On-site
$25 - $30/hr
Level 2 Desktop Support Technician / IT Infrastructure Smart Hands - Newton, Iowa Position Summary The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop ...
Quick apply
STAFF AUG Level 2 Support Technician
Newton, IA · On-site
$25 - $30/hr
Level 2 Desktop Support Technician / IT Infrastructure Smart Hands - Newton, Iowa Position Summary The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop ...
Inno4 information
What is Inno4?
Inno4 is a technology consulting and solutions company that specializes in providing IT services such as network infrastructure, unified communications, security, and digital transformation for businesses. They help organizations design, implement, and manage advanced technology solutions tailored to their unique needs. Inno4 partners with leading technology vendors to deliver reliable and scalable systems, with a focus on improving operational efficiency and supporting digital growth.
What is the difference between Inno4 vs Data Analyst?
| Aspect | Inno4 | Data Analyst |
|---|---|---|
| Required Credentials | Typically requires a degree in innovation, business, or related fields; certifications in project management or innovation methodologies are common | Requires a degree in statistics, mathematics, or related fields; certifications like CAP, Microsoft Excel, or SQL are often preferred |
| Work Environment | Innovative teams, project-based settings, often in tech or consulting firms | Office-based, data-driven environments, in finance, marketing, or tech companies |
| Employer & Industry Usage | Used by companies focusing on innovation, product development, or process improvement | Used across industries for data analysis, reporting, and decision support |
While both roles involve analytical skills, Inno4 focuses on innovation and process improvement, often in creative or strategic contexts. Data Analysts primarily handle data collection, analysis, and reporting. Understanding these differences helps in choosing the right career path or job search focus.
What types of projects and innovation initiatives might an Inno4 team member typically work on?
As an Inno4 team member, you can expect to be involved in a variety of innovation-driven projects that focus on developing and implementing new technologies, processes, or business models for clients. The work often involves collaborating closely with cross-functional teams, engaging in brainstorming sessions, and conducting research to identify emerging trends and opportunities. You may also assist in piloting solutions, gathering stakeholder feedback, and iterating on concepts to ensure successful project outcomes. This role requires adaptability, creativity, and strong communication skills to effectively contribute to a fast-paced, collaborative environment.
What are the key skills and qualifications needed to thrive as an Innovation Manager, and why are they important?
To thrive as an Innovation Manager, you need a strong background in business development, project management, and creative problem-solving, often supported by a degree in business, engineering, or a related field. Familiarity with innovation frameworks, design thinking tools, and project management software is commonly required. Exceptional communication, adaptability, and leadership skills help drive cross-functional collaboration and inspire teams. These competencies are crucial for successfully guiding organizations through change and fostering a culture of continuous improvement.
What are popular job titles related to Inno4 jobs in Iowa? For Inno4 jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Inno4 jobs in Iowa look for? The top searched job categories for Inno4 jobs in Iowa are:
What cities in Iowa are hiring for Inno4 jobs? Cities in Iowa with the most Inno4 job openings:
$25 - $30/hr
Full-time
Posted 12 days ago
Job description
Level 2 Desktop Support Technician / IT Infrastructure Smart Hands Position
Summary
The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop systems, manufacturing floor technology, and site-based IT infrastructure within a manufacturing environment. This position is located in Newton, Iowa.
This role serves as the primary onsite "smart hands" resource supporting enterprise infrastructure teams, including network, server, telecom, and security operations. The technician is responsible for troubleshooting complex technical issues, supporting production uptime, and ensuring reliable IT operations across office and plant environments.
This position requires strong customer service skills, hands-on technical expertise, and the ability to work independently in a fast-paced manufacturing setting with varying priorities and operational demands.
Key Responsibilities
Desktop & End User Support
Summary
The Level 2 Desktop Support Technician provides advanced technical support for end users, desktop systems, manufacturing floor technology, and site-based IT infrastructure within a manufacturing environment. This position is located in Newton, Iowa.
This role serves as the primary onsite "smart hands" resource supporting enterprise infrastructure teams, including network, server, telecom, and security operations. The technician is responsible for troubleshooting complex technical issues, supporting production uptime, and ensuring reliable IT operations across office and plant environments.
This position requires strong customer service skills, hands-on technical expertise, and the ability to work independently in a fast-paced manufacturing setting with varying priorities and operational demands.
Key Responsibilities
Desktop & End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
- Troubleshoot hardware, software, operating system, and application issues for onsite and remote users.
- Support Microsoft Windows environments, Microsoft 365 applications, collaboration tools, and enterprise software platforms.
- Perform workstation imaging, deployment, configuration, upgrades, and replacements.
- Document incidents, resolutions, asset updates, and support activities within the IT ticketing system.
- Escalate unresolved issues to appropriate infrastructure or application support teams.
- Support manufacturing floor systems including shop floor PCs, barcode scanners, label printers, thin clients, HMIs, and related operational technologies.
- Coordinate with production teams to minimize downtime and rapidly resolve technology disruptions impacting operations.
- Assist with troubleshooting network-connected manufacturing equipment and interfaces.
- Maintain awareness of plant safety procedures and operational requirements while working in production environments.
- Act as onsite smart hands support for enterprise infrastructure teams including network, server, telecom, and cybersecurity groups.
- Perform basic network troubleshooting, cable patching, switch replacements, port activations, and connectivity validation.
- Assist with server room activities including equipment installation, rack and stack, hardware replacements, and environmental checks.
- Support wireless access point installations and troubleshooting.
- Coordinate vendor onsite activities and escort third-party service providers when required.
- Assist with backup verification, hardware diagnostics, and infrastructure monitoring activities.
- Support IT projects, site expansions, equipment refreshes, and technology rollouts.
- Maintain accurate inventory of IT assets, equipment, and spare hardware.
- Track device lifecycle activities including deployment, recovery, disposal, and warranty support.
- Ensure proper labeling, organization, and documentation of IT equipment.
- Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
- 3+ years of experience in desktop support, technical support, or IT operations.
- Experience supporting manufacturing or industrial environments preferred.
- Strong knowledge of:
- Windows operating systems
- Microsoft 365
- Active Directory
- PC hardware and peripherals
- Basic networking concepts (TCP/IP, DNS, DHCP, switching, wireless)
- Experience with ticketing systems and IT service management processes.
- Ability to troubleshoot technical issues independently with minimal supervision.
- Strong communication and customer service skills.
- Ability to prioritize multiple tasks in a fast-paced operational environment.
About INNO4
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US
Year founded
2010