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Inmate Call Monitoring Jobs in Indiana (NOW HIRING)

Corrections Officer

Lebanon, IN

$52.29K - $63.95K/yr

Maintains interior and exterior security of Jail facility, including monitoring surveillance ... Refers inmate grievances to Shift Commander. Testifies in court as required. Attends seminars and ...

Corrections Officer

Lebanon, IN · On-site

$52.29K - $63.95K/yr

Maintains interior and exterior security of Jail facility, including monitoring surveillance ... Refers inmate grievances to Shift Commander. * Testifies in court as required. * Attends seminars ...

Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Inmate Call Monitoring Specialist, you need strong attention to detail, analytical skills, and a high school diploma or equivalent. Familiarity with call monitoring software, telecommunications systems, and secure data handling protocols is typically required. Discretion, integrity, and strong written communication skills help professionals excel in this sensitive role. These skills ensure accurate monitoring, maintain security, and support compliance with legal and institutional regulations.

What are some common challenges faced by professionals in inmate call monitoring, and how can they be effectively managed?

Professionals in inmate call monitoring often encounter challenges such as handling large volumes of calls, identifying potential security risks, and maintaining confidentiality while ensuring accurate documentation. Staying vigilant for suspicious patterns and learning to use advanced monitoring software efficiently are key to overcoming these challenges. Effective communication with correctional officers and legal teams is essential, as is ongoing training to stay updated on policies and technology. Support from a collaborative team helps manage workload and ensures that protocols are followed consistently.

What is inmate call monitoring?

Inmate call monitoring is the process of supervising and recording phone calls made by incarcerated individuals in jails or prisons. This is done to ensure the safety and security of the facility, prevent criminal activity, and monitor compliance with facility rules. Law enforcement or correctional staff may listen to live calls or review recordings for investigative purposes. Typically, inmates are informed that their calls are being monitored, except for privileged communications with legal counsel. The practice is strictly regulated to balance security needs with privacy rights.

What is the difference between Inmate Call Monitoring vs Inmate Phone System Technician?

AspectInmate Call MonitoringInmate Phone System Technician
CredentialsTypically requires security clearances, monitoring software knowledgeTechnical certifications, telecom or networking skills
Work EnvironmentCorrectional facilities, monitoring roomsTelecom facilities, maintenance sites
Employer & IndustryCorrectional institutions, government agenciesTelecom companies, correctional facility maintenance
Search & Comparison IntentUnderstanding monitoring roles in correctionsTechnical repair and system setup roles

Inmate Call Monitoring involves overseeing and listening to inmate phone calls to ensure security and compliance, often within correctional facilities. In contrast, an Inmate Phone System Technician focuses on installing, maintaining, and repairing the phone systems used by inmates. While both roles are essential in correctional communication operations, they differ in technical requirements and daily tasks.

What are the most commonly searched types of Inmate Call Monitoring jobs in Indiana? The most popular types of Inmate Call Monitoring jobs in Indiana are:
What are popular job titles related to Inmate Call Monitoring jobs in Indiana? For Inmate Call Monitoring jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Inmate Call Monitoring jobs in Indiana look for? The top searched job categories for Inmate Call Monitoring jobs in Indiana are:
What cities in Indiana are hiring for Inmate Call Monitoring jobs? Cities in Indiana with the most Inmate Call Monitoring job openings:
Infographic showing various Inmate Call Monitoring job openings in Indiana as of May 2026, with employment types broken down into 3% As Needed, and 97% Full Time. Highlights an 100% Physical job distribution.

$52.29K - $63.95K/yr

Full-time

Posted 15 days ago


Job description

Description To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Boone County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless the accommodation would cause an undue hardship.

Examples of Duties Enforces local, state, and federal laws by implementing effective policy to protect the lives and property of the people. Maintains interior and exterior security of Jail facility, including monitoring surveillance cameras, operating electronic and digital door controls, monitoring activities of detainees, and conducting patrols. Maintains accurate accounting of all detainees, including conducting periodic cell checks, roll calls, and head counts of detainees in assigned areas.

Reviews arrest sheet of individuals and determines authority to confine. Performs booking procedures of individuals being detained, including photographing, fingerprinting, entering required information on the computer, completing required forms and intake reports, receiving, and receipting money and personal property, and searching detainees for weapons and contraband. Supervises and directs activities of detainees, such as serving meals and doing laundry, including making work assignments and assuring proper completion of duties.

Oversees detainees in allowable activities, such as telephone calls, commissary purchases, and family visitations. Distributes daily meals and ensures all trays are removed from cell-blocks. Ensures personal hygiene of detainees and cleanliness of cell areas, accounting for all cleaning supplies and equipment issued to detainees.

Provides detainees with daily meals and issues prescribed medications according to orders of physician. Follows department procedures to ensure detainees receive proper medical attention. Ensures compliance with facility rules and regulations, records and reports inappropriate behavior to appropriate department personnel, and takes appropriate action to correct any problems that arise.

Properly secures and/or physically restrains violent and uncontrollable detainees as situations demand. Maintains and updates institution logs, incident reports, daily activity reports, booking/release records and medical records. Refers inmate grievances to Shift Commander.

Testifies in court as required. Attends seminars and in-service training as required. Answers telephone and greets jail office visitors, determining nature of call, responding to inquiries regarding detainees, and/or routing caller to appropriate person or department.

Serves on 24-hour call on a rotation basis and responds to emergencies from an off-duty status as required. Performs related duties as assigned. Typical Qualifications High school diploma or GED.

Possession of or ability to obtain certification from the Indiana Law Enforcement Academy as a Correctional Officer. Must be at least 18 years of age at the time of appointment. Valid Indiana Driver's license.

Cannot have any Felony, Battery misdemeanor, or Domestic Violence convictions Possess good moral character as determined by a favorable comprehensive background investigation covering school, employment records, home environment, personal traits, and integrity Consideration will be given to all law violations, including traffic and conservation law convictions, as indicating a lack of good character. Pass a written entry-level examination. Pass physical examination/agility testing (if required).

Submit to polygraph test, medical screening, and any other testing BCSO deems necessary (if required). Submit to a drug test. Submit to being fingerprinted.

You must appear for an oral interview (if required). Successfully complete post-application training. Provide a copy of your birth certificate.

Possess normal hearing, normal color vision, and normal visual functions and acuity in each eye correctable to 20/20. Possession of or ability to obtain required certifications, including CPR, IDACS, NCIC, and AED. Knowledge of area law enforcement demands and the ability to quickly take authoritative action as situations require, and to effect forceful arrests.

Knowledge of and ability to use all assigned department equipment and weapons, including radio, fingerprint equipment, tear gas/mace, taser device, personal breath test, security panels, handcuffs, video monitoring/DVR, personal air packs, gas masks, restraint chair, automatic electronic defibrillator, specialized software, and fire suppression devices. Working knowledge of universal health precautions and blood-borne pathogens control and ability to protect oneself against infection. Working knowledge of standard English grammar, spelling, and punctuation, and ability to complete all required reports within department deadlines.

Working knowledge of radio frequencies, codes, procedures, and limitations. Ability to obtain and apply knowledge of applicable local, state, and federal laws, codes, ordinances, and accepted police practices. Ability to operate standard office equipment such as computer, printer, calculator, camera, copier, and fax machine.

Ability to appropriately receive, maintain and account for detainee articles received. Ability to provide public access to or maintain confidentiality of department information and records according to state requirements. Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to effectively communicate orally and in writing with co-workers, government officials, law enforcement agencies, courts, health officials, detainees, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities. Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations, and take authoritative action applying appropriate discretion and common sense. Ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.

Ability to obey all written rules and oral orders and directives from department superiors. Ability to perform essential functions of the position without posing a direct threat to the health and safety of self and other individuals in the workplace. Ability to work alone with minimum supervision and with others in a team environment.

Ability to work on several tasks at the same time and work rapidly for long periods, occasionally under time pressure. Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form. Ability to testify in court/legal proceedings as required.

Ability to serve on 24-hour call on a rotation basis and respond to emergencies from an off-duty status. Ability to work weekends and evenings and occasionally work extended or irregular hours and travel out of town for training, sometimes overnight. Supplemental Information Incumbent performs a variety of recurring duties according to standardized departmental policies and procedures, selecting applicable methods to take authoritative action in response to situational demands.

Incumbent receives indirect supervision and refers to supervisor for unusual matters. Work is subject to frequent inspection, with errors primarily detected or prevented through procedural safeguards or supervisory review. Undetected errors may result in loss of time and inconvenience to the department, lawsuit, and/or endangerment to self/others.

Incumbent performs the majority of duties in a jail facility, involving sitting and walking at will, standing/walking for long periods, walking up/down flights of stairs, lifting objects weighing more than 50 pounds, pushing/pulling/carrying objects, crouching/kneeling, bending at the waist, reaching, close/far vision, color/depth perception, hearing sounds and communication, and handling/grasping/fingering objects. Incumbent may periodically encounter resistance, subdue an attacking or armed individual, and be required to respond to situations involving potential physical harm to self and others. Incumbent may be exposed to toxic chemicals, fumes/odors, and bodily fluids and may be required to wear protective clothing or equipment, including air packs, gas masks, rubber gloves, goggles, and gloves.

Incumbent is required to serve on 24-hour call on a rotation basis and respond to emergencies from an off-duty status. Incumbent is required to work weekends and evenings, and occasionally work extended hours or irregular hours. Incumbent occasionally travels out of town for training, sometimes overnight.

Any questions regarding this position or any other Sheriff's Office Position please email:hiringprocessteam@co.boone.in.usor call 765-483-5946