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Inmate Call Monitoring Jobs in Colorado (NOW HIRING)

CO · On-site

$5.5K - $7.7K/mo

Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required ... Inmate Supervision - This position participates in the interview and hiring process in order to ...

CO · On-site

$5.5K - $7.7K/mo

Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required ... Inmate Supervision - This position participates in the interview and hiring process in order to ...

$4.7K - $6.7K/mo

Ability to visually observe and monitor inmate whereabouts and maintain an accurate count in ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time) Helpful ...

$4.7K - $6.7K/mo

Ability to visually observe and monitor inmate whereabouts and maintain an accurate count in ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time) Helpful ...

CO · On-site

$27.64/hr

Ability to visually observe and monitor inmate whereabouts and maintain an accurate count in ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful ...

CO · On-site

$27.64/hr

Ability to visually observe and monitor inmate whereabouts and maintain an accurate count in ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful ...

$8.3K - $11K/mo

Recommends, implements, and monitors compliance with policies and procedures; functions as an ... call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time) Helpful ...

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Inmate Call Monitoring information

How do prisons monitor phone calls?

Inmate call monitoring involves prison staff or specialized software listening to or recording phone conversations to ensure security and compliance with regulations. This process often uses call recording systems, call analysis tools, and real-time monitoring to detect prohibited activity or threats, with staff trained to review and interpret the data.

What is the difference between Inmate Call Monitoring vs Inmate Phone System Technician?

AspectInmate Call MonitoringInmate Phone System Technician
CredentialsTypically requires security clearances, monitoring software knowledgeTechnical certifications, telecom or networking skills
Work EnvironmentCorrectional facilities, monitoring roomsTelecom facilities, maintenance sites
Employer & IndustryCorrectional institutions, government agenciesTelecom companies, correctional facility maintenance
Search & Comparison IntentUnderstanding monitoring roles in correctionsTechnical repair and system setup roles

Inmate Call Monitoring involves overseeing and listening to inmate phone calls to ensure security and compliance, often within correctional facilities. In contrast, an Inmate Phone System Technician focuses on installing, maintaining, and repairing the phone systems used by inmates. While both roles are essential in correctional communication operations, they differ in technical requirements and daily tasks.

How much do prisoner workers make?

Prisoner call monitoring jobs typically do not involve direct prisoner work but may include roles related to overseeing or managing call systems. Compensation for such positions varies but is often minimal, sometimes just a few cents to a few dollars per hour, depending on the facility and jurisdiction. These roles may require security clearances and specialized training.

How much money is a 15-minute jail call?

In inmate call monitoring roles, the cost of a 15-minute jail call varies depending on the facility and service provider, typically ranging from $3 to $10. Monitoring companies often charge per call or per minute, and understanding these rates is important for compliance and budgeting in correctional environments.

What is inmate call monitoring?

Inmate call monitoring is the process of supervising and recording phone calls made by incarcerated individuals in jails or prisons. This is done to ensure the safety and security of the facility, prevent criminal activity, and monitor compliance with facility rules. Law enforcement or correctional staff may listen to live calls or review recordings for investigative purposes. Typically, inmates are informed that their calls are being monitored, except for privileged communications with legal counsel. The practice is strictly regulated to balance security needs with privacy rights.

What are some common challenges faced by professionals in inmate call monitoring, and how can they be effectively managed?

Professionals in inmate call monitoring often encounter challenges such as handling large volumes of calls, identifying potential security risks, and maintaining confidentiality while ensuring accurate documentation. Staying vigilant for suspicious patterns and learning to use advanced monitoring software efficiently are key to overcoming these challenges. Effective communication with correctional officers and legal teams is essential, as is ongoing training to stay updated on policies and technology. Support from a collaborative team helps manage workload and ensures that protocols are followed consistently.

What are the key skills and qualifications needed to thrive as an Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Inmate Call Monitoring Specialist, you need strong attention to detail, analytical skills, and a high school diploma or equivalent. Familiarity with call monitoring software, telecommunications systems, and secure data handling protocols is typically required. Discretion, integrity, and strong written communication skills help professionals excel in this sensitive role. These skills ensure accurate monitoring, maintain security, and support compliance with legal and institutional regulations.

What job makes $10,000 a month without a degree?

Inmate call monitoring is a specialized security role that can pay around $10,000 per month for experienced professionals, especially in high-security or private facilities. These positions often require strong attention to detail, security clearances, and familiarity with monitoring systems, but typically do not require a college degree.
What are popular job titles related to Inmate Call Monitoring jobs in Colorado? For Inmate Call Monitoring jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Inmate Call Monitoring jobs in Colorado look for? The top searched job categories for Inmate Call Monitoring jobs in Colorado are:
What cities in Colorado are hiring for Inmate Call Monitoring jobs? Cities in Colorado with the most Inmate Call Monitoring job openings:
Infographic showing various Inmate Call Monitoring job openings in Colorado as of June 2026, with employment types broken down into 53% Full Time, 26% Part Time, and 21% Contract. Highlights an 100% In-person job distribution.
CDOC Boiler House Lieutenant CSTS II (Buena Vista)

CDOC Boiler House Lieutenant CSTS II (Buena Vista)

State of Colorado

CO • On-site

$5.5K - $7.7K/mo

Other

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago


State Of Colorado rating

7.1

Company rating: 7.1 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

38th of 50 rated states


Job description

Department Information If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and rewarding, meaningful work, we offer: Distinctive career advancement opportunities throughout the state system Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined. Contribution Plan plus 401K and 457 plans. Member Contribution Rates.

Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits. Medical and dental health plans Short and long term disability coverage Paid life insurance 11 paid holidays per year plus vacation and sick leave Wellness program, tuition reimbursement, training opportunities and more. Visit State of Colorado Employee Benefits.

for more information. Who May Apply: This position is only open to Colorado state residents. Job Location: This vacancy is for the Buena Vista Correctional Complex.

The resulting eligibility list may be used to fill future vacancies. **We are pleased to share that the CDOC has collaborated with Fading West Development LLC (FWD) to assist our employees with housing in the Buena Vista Area. They are located in the Farm neighborhood near shopping, restaurants, a fitness center and work.

*CDOC cannot guarantee housing, and does not operate the housing. Description of Job This Correctional Support Trades Supervisor II (CSTS II) is the Boiler House Lieutenant for the Buena Vista Correctional Complex; a Colorado Department of Corrections (CDOC) prison facility in Buena Vista, CO. Primary responsibilities include but are not limited to: ensuring the safety and security of the general public, staff and inmates; ensuring safe, efficient and compliant operation of facility Boiler House systems and supervising assigned staff and inmate work crews.

This position promotes the Colorado Department of Corrections Mission, Vision and Values with honesty, integrity and commitment. Safety and Security - This position maintains the safety and security of facility and work sites; through clear and accurate communication; trains and guides staff and inmates in the proper use of controlled items, keys, tools, equipment and chemicals. Through conscientious observation, clear communications and adherence to agency Administrative Regulations, facility Implementation Adjustments, Operational Memorandum, and the Code of Penal Discipline, this position promotes a safe and secure environment.

This position is subject to facility call back or working additional hours or shifts to maintain safety and security. Supervision -This position provides safety and security through the supervision of assigned staff who supervise and train inmate workers, promoting a high level of performance by setting the work standard according to agency mission, vision, and values. This position trains and instructs staff and inmates in the appropriate use of all relevant tools, equipment and procedures to ensure efficient, safe, and effective completion of assigned tasks by stressing safe construction practices and the proper use of Personal Protective Equipment (PPE) for self, staff, and inmates; and by exemplifying a professional workforce that embodies honesty, integrity and ethical behavior.

Staff Supervision - participates in the hiring process by interviewing candidates and making recommendations; by preparing and conducting performance plans and evaluations; Assigns tasks, monitors and inspects work progress and ensures assigned staff receive required training; position coaches and mentors staff in regards to agency supervision and other processes in preparation for career growth and opportunity. Inmate Supervision - This position participates in the interview and hiring process in order to ensure appropriate placement of inmates on work crews and that training needs are met; ensures inmate workers are trained in all aspects of Boiler House operations (correct methods, tool use and care, reading blueprints, and project planning); while monitoring project progress, inspecting work and ensuring timely completion of tasks. This position ensures inmate evaluations are complete, tracks and calculates inmate hours and pay, creates, schedules, and assigns tasks, and resolves informal grievances according to agency policy while reducing inmate idleness and creating real life work opportunities that prepare inmates for community reentry.

May provide supervisory duties in the absence of other supervisors. Operations - This position ensures the safe, efficient, compliant and cost effective execution of assigned tasks and projects by performing "hands on" instructional work alongside staff and inmates. This position is responsible for facility boiler house, water treatment plant and assists with HVAC systems, ensuring proper operations through constant monitoring, testing, recording, and certifying, and by completing corrective, preventive, and predictive maintenance, and routine inspections of those systems.

Position coordinates logistical support with other trades and shops in order to use resources efficiently; monitors progress and quality of work; completes required documentation such as work orders and incident reports; provides assistance as necessary to other operational areas of the maintenance department. This position ensures all work completed is in compliance with the American Correctional Association (ACA) and any other applicable agency; local, state or federal regulations, policy, and standards; maintains accurate and timely documentation and record keeping for all assigned areas. Reviews historical data, obtains vendor price quotes when planning projects, and ensures resources and supplies remain within allotted budget.

With prior purchase approval and in accordance with fiscal rules and policies, this position maintains supplies by determining quantities of spare parts and material to be kept on hand and performing periodic inventories to ensure availability and determine usage. This position implements procedures for efficient inventory and elimination of theft, waste, and loss and initiates requisitions for additional supply purchases, insuring accountability and proper processing. This position updates drawings and maintains records, files, and drawings, ensuring the availability of maintenance manuals pertinent to this field of expertise.

This position is subject to the following: Facility call back, working additional hours or shifts to maintain security and operations, working shift work and rotating weekends; working outside during inclement weather and in close proximity to industrial equipment. Position may be assigned to assist other trades supervisors and crews. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Ensure that the "Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for.

This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.

Minimum Qualifications: Experience must be clearly described within the work history and job duties section of your application to meet this requirement. Please note that any work experience less than full time will be prorated. Five (5) years of employment experience in boiler operations performing preventive, predictive, and corrective maintenance.

Position is required to obtain an Active Colorado Stationary Engineer License within four (4) years of hire. OR Applicant may meet the five (5) year requirement with a combination of work experience as follows: A minimum of three (3) years of employment experience as described above may be combined with Building/Equipment Maintenance and/or Correctional experience. Building/Equipment Maintenance includes planning, estimating, and performing a variety of "hands on" trades such as carpentry, plumbing, HVAC, welding, machinery/equipment repair and/or electrical on residential, commercial, or agricultural structures.

Correctional Experience must be security related duties where primary responsibilities throughout a shift, include monitoring and controlling offender movement throughout their daily schedules, discovering and preventing contraband and responding to emergencies; ensuring proper key/tool/chemical/equipment control, use, storage and accountability; advising inmates in matters concerning work, programs, appropriate behavior and decision making in order to prepare them for successful community re-entry. (If you are using correctional experience, be sure to include details in the 'Work Experience' section of the application) Substitution: Completion of formal education at an accredited, non-correspondence trade/vocational school, college or university that resulted in demonstrated competencies equivalent to those gained through the required experience may be substituted for the experience on a year for year basis. If you are using education as a substitution, you must attach transcripts showing the name of the institution, your name and student ID, the degree and date awarded.

Required Competencies: Ability to create a cohesive team while mentoring and motivating assigned staff Self motivation Tactful and diplomatic interpersonal skills Exceptional discernment and decision making skills Ability to delegate effectively Excellent time management skills Excellent communication skills Determination to pay special attention to details and follow instruction Knowledge of and ability to perform design, installation and maintenance of Boiler systems Knowledge of all of the factors involved in coordination of a project, especially the unique aspect within a prison facility Ability to read blueprints and plan and implement Physical Plant projects Determination to follow policy and provide efficient, effective service while utilizing state resources responsibly Ability to perform intermediate computer keyboarding skills, manipulate computerized inventory module, and communicate via computer based e-mail. Ability to effectively work with inmates through daily supervision and instruction while working in a variety of settings Self-control, a strong sense of ability to work in stressful, potentially violent situations. Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift.

Ability to respond to emergency situations involving inmates or maintenance issues Ability to climb stairs and ladders and work in high, tight and confined spaces Ability to read and comprehend the English language Ability to effectively communicate fluently in English both verbally and in writing. Preferred Qualifications: Active Colorado Stationary Engineer Certification Active Colorado Journeyman or Master Plumbing License At least one (1) year of experience providing work lead or supervisory duties in correctional physical plant operations, that may have included assigning tasks, creating schedules, training, monitoring work and hours. Comprehensive understanding of CDOC Performance Management Program (PMP) policy IMPORTANT INFORMATION The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's).

Applicants that meet MQ's will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration. Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above.

Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants. Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher.

Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions. Please note that while this change in role may constitute a promotion in title and/or responsibility, salary adjustments are not guaranteed and may be influenced by factors such as internal pay equity, budget constraints, market benchmarks, or the individual's current compensation level. Any changes to compensation will be determined separately and communicated accordingly.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application. If an unofficial copy of transcripts is being submitted at the time of application, transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service

This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process. Under the Job Application Fairness Act (SB 23-058), applicants may redact information from certifications and transcripts that identify their age, date of birth or dates of attendance from an educational institution.

In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experienc...


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