Infrastructure Operations Manager Jobs in Pittsburgh, PA

Job#: 3049447
Job Description:
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Position: Infrastructure Product Manager
Location: Pittsburgh, PA 15203 - HYBRID (1-2 days onsite)
Duration: 6+ Month Contract, likely extension
MUST HAVES:

• Authorized to work in the US | Bachelor's Degree & 3-5+ years of Product Management experience
• Strong Jira experience
• Experience building and managing: Roadmaps, Backlogs, Prioritization frameworks
• Understanding of: Infrastructure environments, Networking concepts, Cloud infrastructure, VMs

POSITION SUMMARY
We are seeking an Enterprise Services Corporate Infrastructure Product Manager to serve as the product leader and central work intake orchestrator for our global internal technology ecosystem. In a fast-paced retail technology organization, core infrastructure-from enterprise networking (SD-WAN, LAN/WAN) to cloud environments, store connectivity, and back-office platforms-is the foundation that powers retail operations, supply chain logistics, and store systems.
Operating with autonomy, this mid-to-senior level role treats infrastructure as a product, driving product discovery, domain strategy, and multi-quarter roadmaps for internal tools and platform architecture. Crucially, this role governs and manages all technical work intake across the business and technology organizations. You will analyze intake requests, assess effort and resource requirements, evaluate planned vs. unplanned demand, and systematically weigh new requests against the existing backlog to keep stakeholders aligned as business priorities evolve.
KEY RESPONSIBILITIES

• Work Intake Governance & Portfolio Balancing: Establish, govern, and own the formal work intake process for the Corporate Infrastructure domain. Evaluate, triage, and analyze all incoming requests from cross-functional technology and business teams-assessing scope, resource needs, operational effort, and whether the work is planned vs. ad-hoc/unplanned.
• Dynamic Backlog & Capacity Re-Prioritization: Lead continuous reprioritization exercises. Align incoming requests against the existing backlog and active roadmap, evaluating trade-offs and facilitating alignment across leadership and engineering when pivoting or shifting gears.
• Infrastructure Product Strategy & Vision: Own the end-to-end product vision, lifecycle, and multi-quarter strategic roadmap for enterprise infrastructure domains (cloud platforms, data center connectivity, network performance, enterprise services). Treat internal engineers, retail store staff, and corporate employees as core "customers".
• Product Discovery & Requirements Definition: Conduct internal user research, gather input during intake, and analyze operational metrics to translate technical requests into clear Product Requirement Documents (PRDs), epics, and user stories.
• Balance core feature delivery, security compliance, user adoption, and technical debt.
• Cross-Functional & Developer Partnership: Serve as the strategic partner to Network Engineering, Cloud Operations, Security, and external technology vendors. Translate complex architecture and infrastructure capabilities into business outcomes for cross-functional stakeholders.
• Vendor Ecosystem Strategy: Drive vendor evaluations, build-vs-buy analyses, and strategic alignment with global telecom providers, cloud service providers, and hardware vendors. Hold external partners accountable to product standards, cost targets, and SLAs.
• Metrics, Adoption, & Continuous Improvement: Define key operational and product performance indicators KPIs/SLOs-e.g., intake velocity, request fulfillment SLAs, system reliability, developer velocity). Monitor analytics post-launch, run post-mortems, and continuously iterate on the enterprise infrastructure roadmap.

QUALIFICATIONS

• Intake & Portfolio Management: Demonstrated track record of establishing work intake frameworks, managing complex backlogs, estimating capacity/effort, and driving stakeholder alignment during scope or priority shifts.
• Domain Expertise: Demonstrated experience managing platform, cloud, internal developer tools, or corporate IT/networking products (e.g., SD-WAN, LAN/WAN, cloud connectivity, enterprise SaaS, or hybrid data center infrastructure).
• Product Management Core: Proven success leading product discovery, writing PRDs, managing backlogs, and launching internal platform features using Agile/Scrum methodologies.
• Retail & Enterprise Systems Acumen: Experience building or supporting technology environments that power retail store operations, distribution centers, supply chain logistics, or omnichannel infrastructure is highly desirable.
• Data-Driven & Strategic: Analytical mindset with experience using data, latency/uptime metrics, cost management platforms, and feedback loops to drive feature prioritization and business cases.
• Tooling: Proficient with Jira, Jira Product Discovery (or equivalent intake tools),
• Confluence, Miro, Google Workspace, and product analytics platforms.
• PM certifications (e.g., AIPMM, CSM) or technical infrastructure exposure are a plus

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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