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Information Technology Technical Support Jobs (NOW HIRING)

Netsmart USA

IT Technical Manager

Las Vegas, NV · On-site

$80K - $100K/yr

We are seeking an experienced, hands-on IT Technical Manager to assist in leading our IT Support operations in Las Vegas, manage technical staff, and oversee key infrastructure and technology ...

Johnsonville, LLC.

Position Overview The IT Technical Services Engineer provides responsive technical support for office, manufacturing, and site‑based technology. This role requires strong troubleshooting ...

HDR

IT Support Specialist

Raleigh, NC

Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent ... Provide support for software applications * Provide desk side training upon request for enterprise ...

Mesabi Metallics

IT Support Specialist

Paducah, KY · On-site

$60K - $85K/yr

The ideal candidate will possess strong technical expertise in enterprise IT infrastructure, networking, Microsoft technologies, industrial support environments, and user services while ensuring ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... IT technical Support for Daily Operations Vendor Negotiations for IT procurement Major areas of Responsibility: Manage the IT infrastructure and communication network of the regional offices ...

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Information Technology Technical Support information

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How much do information technology technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for information technology technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an information technology technical support specialist?

An Information Technology Technical Support specialist, often called IT support, is a professional who assists users with computer hardware, software, and network issues. They troubleshoot problems, provide solutions, and ensure that technology systems run smoothly for businesses and individuals. IT support specialists may work in-person or remotely, handling everything from password resets to resolving complex technical faults. Their goal is to minimize downtime and keep technology resources available and secure for everyone in the organization.

What are the key skills and qualifications needed to thrive as an information technology technical support specialist?

To thrive as an Information Technology Technical Support specialist, you generally need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often a relevant associate’s degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and network diagnostics software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring smooth operation of IT systems within an organization.

How does an information technology technical support professional typically collaborate with other departments within an organization?

IT Technical Support professionals frequently work with various departments to resolve technical issues, facilitate software or hardware upgrades, and support onboarding for new employees. Effective communication and problem-solving skills are vital, as you may need to translate technical concepts for non-technical staff. Collaboration often involves working closely with HR, finance, and operations teams to ensure seamless technology use, minimize downtime, and maintain productivity across the organization.

What is the difference between Information Technology Technical Support vs Network Support Specialist?

AspectInformation Technology Technical SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support companiesTelecommunications, large enterprises, data centers
Common Search & ComparisonYesYes

While both roles involve troubleshooting and supporting IT systems, Information Technology Technical Support primarily focuses on end-user hardware and software issues, whereas Network Support Specialists concentrate on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical scope, with technical support being more user-focused and network support being more infrastructure-focused.

What does an Information Technology Technical Support support technician do?

An Information Technology Technical Support support technician assists users with hardware, software, and network issues by diagnosing problems, providing solutions, and maintaining computer systems. They often troubleshoot using tools like remote access software and may hold certifications such as CompTIA A+ or Network+ to ensure technical proficiency.

What is technical support in the information technology technical support industry?

Technical support in the information technology industry involves assisting users with hardware, software, and network issues. IT support specialists diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical issues efficiently.

What is the role of Information Technology Technical Support?

Information Technology Technical Support involves assisting users with hardware, software, and network issues to ensure smooth operation of computer systems. Support specialists troubleshoot problems, install updates, and may use tools like remote access software, often working in help desk or support center environments. Certifications such as CompTIA A+ can enhance job prospects.

What cities are hiring for Information Technology Technical Support jobs?

Cities with the most Information Technology Technical Support job openings:

What are popular job titles related to Information Technology Technical Support jobs?

For Information Technology Technical Support jobs, the most frequently searched job titles are:

Information Technology Technical Support jobs near you

IT Technical Manager

Las Vegas, NV • On-site

Netsmart USA
See more jobs at Netsmart USAexternal

$80K - $100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking an experienced, hands-on IT Technical Manager to assist in leading our IT Support operations in Las Vegas, manage technical staff, and oversee key infrastructure and technology projects. This role requires strong senior-level technical skills across Microsoft 365, Azure, Intune, cloud and on-premises systems, networking, storage, cyber security and virtualization.
Responsibilities
·         Manage and support IT staff, vendors, projects, and daily technology operations.
·         Maintain a high level of customer service with clients.
·         Administer Microsoft 365, Azure, Intune, Microsoft Entra ID, and hybrid cloud environments.
·         Support on-premises infrastructure including Active Directory, Group Policy, Windows Server, DNS, DHCP, and related systems.
·         Manage networking infrastructure including firewalls, switches, VLANs, VPNs, and wireless environments.
·         Support SAN storage, backup systems, disaster recovery, and virtualization platforms such as VMware or Hyper-V.
·         Lead IT projects including upgrades, migrations, security improvements, and infrastructure initiatives.
·         Ensure systems are secure, reliable, documented, monitored, and aligned with best practices.
·         Provide advanced troubleshooting and escalation support for complex technical issues.
Qualifications
·         5+ years of progressive IT experience, including senior-level infrastructure, systems, cloud, and networking responsibilities.
·         2+ years of IT leadership, supervisory, or management experience.
·         MUST be a USA Citizen.
·         Strong experience with Microsoft 365, Azure, Intune, Active Directory, and Windows Server.
·         Solid knowledge of cyber security, networking, firewalls, switching, VPNs, SAN storage, backups, and virtualization.
·         Experience managing people, projects, vendors, priorities, and timelines.
·         Strong communication, troubleshooting, documentation, and organizational skills.
·         Relevant certifications such as Microsoft, VMware, Cisco, CompTIA, or equivalent experience preferred.
Compensation
Salary range: $80,000–$100,000 USD per year, depending on experience and qualifications.