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Information Technology Technical Support Jobs (NOW HIRING)

GSP MARKETING TECHNOLOGIES

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to ...

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate system updates, and troubleshoot issues to enable efficient, reliable workflows for Design teams in ...

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

Posting Information Posting Number PG194831EP Internal Recruitment No Working Title IT Technical Support Analyst Anticipated Hiring Range $60,000 - $65,000 Work Schedule 8:00am - 5:00pm, Monday ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology ...

A.N. Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

... information technology. Job Responsibilities: * Monitors and maintains desktop systems, printers, and other peripheral devices * Provides help desk support and technical assistance to users ...

The E Group

Be Seen First

IT Technical Support

Birmingham, AL · On-site

$27 - $37/hr

Technical Support Specialist 2 (Energy Management Systems) Date Posted: 8/26/2026 Location ... Formal education in Computer Science or related IT field or equivalent experience is required.

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

Mountaire Corporation

IT Technical Support

Millsboro, DE · On-site

$18.75 - $25.75/hr

Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications * Related On-the-Job (OJT ...

Phelps Health

IT Technical Support Intern

Phelps, NY · On-site

$15.25 - $20.50/hr

The IT Technical Support Intern role provides hand-on experience supporting IT operations, troubleshooting technical issues, and assisting with projects in a fast-paced healthcare IT environment.

Weaver

IT Technical Support I

Manhattan Beach, CA · On-site

$65K - $70K/yr

Position Profile Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position for assisting firm ...

Weaver

IT Technical Support I

Woodland Hills, CA

$65K - $70K/yr

Position Profile Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position for assisting firm ...

Andersen Windows, Inc.

$100 - $125/hr

## Supervisor IT Technical SupportApplylocations: Minnesotatime type: Full timeposted on: Posted ... Supervises Level 1 Technical Support Analysts that resolve L2 technical support tickets for RbA ...

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Information Technology Technical Support information

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How much do information technology technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an information technology technical support specialist?

An Information Technology Technical Support specialist, often called IT support, is a professional who assists users with computer hardware, software, and network issues. They troubleshoot problems, provide solutions, and ensure that technology systems run smoothly for businesses and individuals. IT support specialists may work in-person or remotely, handling everything from password resets to resolving complex technical faults. Their goal is to minimize downtime and keep technology resources available and secure for everyone in the organization.

What are the key skills and qualifications needed to thrive as an information technology technical support specialist?

To thrive as an Information Technology Technical Support specialist, you generally need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often a relevant associate’s degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and network diagnostics software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring smooth operation of IT systems within an organization.

How does an information technology technical support professional typically collaborate with other departments within an organization?

IT Technical Support professionals frequently work with various departments to resolve technical issues, facilitate software or hardware upgrades, and support onboarding for new employees. Effective communication and problem-solving skills are vital, as you may need to translate technical concepts for non-technical staff. Collaboration often involves working closely with HR, finance, and operations teams to ensure seamless technology use, minimize downtime, and maintain productivity across the organization.

What is the difference between Information Technology Technical Support vs Network Support Specialist?

AspectInformation Technology Technical SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support companiesTelecommunications, large enterprises, data centers
Common Search & ComparisonYesYes

While both roles involve troubleshooting and supporting IT systems, Information Technology Technical Support primarily focuses on end-user hardware and software issues, whereas Network Support Specialists concentrate on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical scope, with technical support being more user-focused and network support being more infrastructure-focused.

What does an Information Technology Technical Support support technician do?

An Information Technology Technical Support support technician assists users with hardware, software, and network issues by diagnosing problems, providing solutions, and maintaining computer systems. They often troubleshoot using tools like remote access software and may hold certifications such as CompTIA A+ or Network+ to ensure technical proficiency.

What is technical support in the information technology technical support industry?

Technical support in the information technology industry involves assisting users with hardware, software, and network issues. IT support specialists diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical issues efficiently.

What is the role of Information Technology Technical Support?

Information Technology Technical Support involves assisting users with hardware, software, and network issues to ensure smooth operation of computer systems. Support specialists troubleshoot problems, install updates, and may use tools like remote access software, often working in help desk or support center environments. Certifications such as CompTIA A+ can enhance job prospects.

What cities are hiring for Information Technology Technical Support jobs?

Cities with the most Information Technology Technical Support job openings:

What are popular job titles related to Information Technology Technical Support jobs?

For Information Technology Technical Support jobs, the most frequently searched job titles are:

Information Technology Technical Support jobs near you

IT Technical Support

Lenexa, KS • On-site

GSP MARKETING TECHNOLOGIES
See more jobs at GSP MARKETING TECHNOLOGIESexternal

$20.25 - $27.75/hr

Full-time

Posted 11 days ago

Job description

Description:

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.


Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs
Requirements:

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.