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Information Technology Technical Support Jobs (NOW HIRING)

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

... and software solutions, and supporting the internal IT work order system. He/she will be ... Provide technical assistance and support for incoming work orders and computer systems, software ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

... and software solutions, and supporting the internal IT work order system. He/she will be ... Provide technical assistance and support for incoming work orders and computer systems, software ...

TTE Staffing

IT Tech Support Specialist

Boston, MA · On-site

Join a Growing IT Team Contract to hire We're looking for a strong IT Technical Support I or an entry level IT Support II professional who enjoys solving technical problems, helping users, and making ...

Netsmart USA

IT Technical Manager

Las Vegas, NV · On-site

$80K - $100K/yr

We are seeking an experienced, hands-on IT Technical Manager to assist in leading our IT Support operations in Las Vegas, manage technical staff, and oversee key infrastructure and technology ...

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Information Technology Technical Support information

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How much do information technology technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an information technology technical support specialist?

An Information Technology Technical Support specialist, often called IT support, is a professional who assists users with computer hardware, software, and network issues. They troubleshoot problems, provide solutions, and ensure that technology systems run smoothly for businesses and individuals. IT support specialists may work in-person or remotely, handling everything from password resets to resolving complex technical faults. Their goal is to minimize downtime and keep technology resources available and secure for everyone in the organization.

What are the key skills and qualifications needed to thrive as an information technology technical support specialist?

To thrive as an Information Technology Technical Support specialist, you generally need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often a relevant associate’s degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and network diagnostics software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring smooth operation of IT systems within an organization.

How does an information technology technical support professional typically collaborate with other departments within an organization?

IT Technical Support professionals frequently work with various departments to resolve technical issues, facilitate software or hardware upgrades, and support onboarding for new employees. Effective communication and problem-solving skills are vital, as you may need to translate technical concepts for non-technical staff. Collaboration often involves working closely with HR, finance, and operations teams to ensure seamless technology use, minimize downtime, and maintain productivity across the organization.

What is the difference between Information Technology Technical Support vs Network Support Specialist?

AspectInformation Technology Technical SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support companiesTelecommunications, large enterprises, data centers
Common Search & ComparisonYesYes

While both roles involve troubleshooting and supporting IT systems, Information Technology Technical Support primarily focuses on end-user hardware and software issues, whereas Network Support Specialists concentrate on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical scope, with technical support being more user-focused and network support being more infrastructure-focused.

What does an Information Technology Technical Support support technician do?

An Information Technology Technical Support support technician assists users with hardware, software, and network issues by diagnosing problems, providing solutions, and maintaining computer systems. They often troubleshoot using tools like remote access software and may hold certifications such as CompTIA A+ or Network+ to ensure technical proficiency.

What is technical support in the information technology technical support industry?

Technical support in the information technology industry involves assisting users with hardware, software, and network issues. IT support specialists diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical issues efficiently.

What is the role of Information Technology Technical Support?

Information Technology Technical Support involves assisting users with hardware, software, and network issues to ensure smooth operation of computer systems. Support specialists troubleshoot problems, install updates, and may use tools like remote access software, often working in help desk or support center environments. Certifications such as CompTIA A+ can enhance job prospects.

What cities are hiring for Information Technology Technical Support jobs?

Cities with the most Information Technology Technical Support job openings:

What are popular job titles related to Information Technology Technical Support jobs?

For Information Technology Technical Support jobs, the most frequently searched job titles are:

Information Technology Technical Support jobs near you

IT Technical Support Technician

Portland, OR • On-site

Hoffman-Construction
See more jobs at Hoffman-Constructionexternal

$80 - $100/hr

Other

Re-posted 5 days ago

Job description

We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.

Salary: $75,000 - $100,000 DOE

Key Responsibilities
  • Image, configure, and deploy: Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
  • Install, configure, update, and support software applications: Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
  • Hardware Testing: Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
  • Asset Management: Maintain accurate records of IT assets throughout their lifecycle (receiving → imaging → deployment → shipping/return).
  • Troubleshooting: Perform basic diagnostics and repairs on hardware issues
  • Deployment Support: Provide remote and on-site support, document issues and resolutions, and elevate complex problems to senior technicians or vendors when necessary.
  • Documentation: Create and update knowledge-base articles, standard operating procedures, and imaging documentation.
Required Qualifications
  • Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune,or similar tools preferred)
  • Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
  • Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
  • Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
  • Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
  • Ability to work independently.
  • Ability to lift and move equipment up to 50 lbs.
  • Excellent organizational skills and attention to detail.
  • Valid driver’s license (if local deliveries are required).
Preferred Skills & Experience
  • Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
  • CompTIA A+, Network +, or equivalent certifications.
  • Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
  • Familiarity with shipping software (UPS, FedEx, DHL portals).
Personal Attributes
  • Strong work ethic and ability to work independently.
  • Customer-service mindset with clear communication skills.
  • Help streamline processes and procedures.
  • Ability to prioritize tasks and meet deadlines in a dynamic environment.
  • High integrity when handling company assets.
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