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Information Technology Support Desk Jobs in Wisconsin

Menards, Inc.

IT Support Technician

Eau Claire, WI · On-site

$21.25 - $29.25/hr

The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our retail stores. As a team member in the IS Infrastructure ...

Oconto County (WI)

IT Support Technician

Oconto, WI · On-site

$25.37/hr

Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to ... Supplemental Information LANGUAGE SKILLS Knowledge of data communications technology. Knowledge of ...

Menard, Inc

Internship - IT Support

Eau Claire, WI

$17.25/hr

DEPARTMENT: IT SUPPORT LOCATION: GENERAL OFFICE, EAU CLAIRE, WI REPORTS TO: TEAM LEAD, SENIOR MANAGER TRAVEL REQUIRED? NONE PAY RANGE: $17.25/HOUR Why Work for Menards? * Profit Sharing & 401K

Menards, Inc.

Internship - IT Support

Eau Claire, WI · On-site

$17.25/hr

DEPARTMENT: IT SUPPORT LOCATION: GENERAL OFFICE, EAU CLAIRE, WI REPORTS TO: TEAM LEAD, SENIOR MANAGER TRAVEL REQUIRED? NONE PAY RANGE: $17.25/HOUR Why Work for Menards? * Profit Sharing & 401K

Hshs

IT Support Technician

Sheboygan, WI · On-site

$23.15 - $34.73/hr

The IT Support Technician resolves issues while referring more complex problems to Support Engineers and/or leadership. This role is responsible for PC desktop/laptop configuration and maintenance ...

Cynet Systems

Field Support Technician

Milwaukee, WI · On-site

$19.50 - $26.50/hr

IT Support Manager Manage SLA reporting, adherence, and contract compliance. Plan and manage shifts ... Perform break-fix support, desk-side support, IMACD activities, data migration, refreshes, and ...

CFS

IT Support Specialist - Networking

Janesville, WI

$55K/yr

IT Support Engineer - Network Operations | Permanent | No Sponsorship Available | On-Site ABOUT OUR CLIENT * Employee-owned retail organization with corporate headquarters and distribution centers ...

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Information Technology Support Desk information

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Wisconsin? For Information Technology Support Desk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Wisconsin look for? The top searched job categories for Information Technology Support Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Information Technology Support Desk jobs? Cities in Wisconsin with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Support Technician

IT Support Technician

Menards, Inc.

Eau Claire, WI • On-site

$21.25 - $29.25/hr

Full-time

Retirement, PTO

Posted 17 days ago

Menards rating

7.3

Company rating: 7.3 out of 10

Based on 944 frontline employees who took The Breakroom Quiz

8th of 43 rated home improvement retailers

Job description

Why Work for Menards?
  • Profit Sharing & 401K, Paid Vacation & Holidays
  • Team Member Discount
  • Highly collaborative work environment
  • Pay based on experience

POSITION SUMMARY:
The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our retail stores. As a team member in the IS Infrastructure IT Support department you will assist in troubleshooting, repairing, and preventative maintenance work on all Menard, Inc. computer equipment assets that support the operations of the retail stores within the company on a daily basis
PRIMARY RESPONSIBILITIES:
* IT Support:
  • Process issue tickets for all retail stores
  • Willingness to learn new software
  • Willingness to learn new computer skills
  • Must have working knowledge of computers and their operating systems
  • Understand mobile technologies and equipment such as smartphones and tablets
  • Repair defective computer equipment such as PCs, printer, tablets, register equipment, etc.
  • Load and install software or computer peripherals locally and remotely
  • Perform site preventative maintenance on computer equipment and systems onsite at retail stores
  • Perform project work as assigned
  • Perform Maintenance Change Request (MCR) work as assigned such as new or equipment upgrade rollouts for the retail stores
Skills & Requirements
POSITION REQUIREMENTS:
  • Bachelor's or Associate's degree in a Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management or related field OR Equivalent work experience
  • Industry standard certifications are a plus (Microsoft, CompTIA, etc.).
  • Experience with computer systems, computer equipment including peripherals, mobile technology, or network/client-server troubleshooting, installation, or maintenance.
  • Knowledge of Windows Operating System and Android mobile operating system.
  • Familiarity with imaging techniques and software
  • Excellent design and analytical skills
  • Excellent communication skills
  • Ability to work independently, as well as cooperate with others in team efforts
  • Must work within designated normal office hours assigned or required by work
  • Must be able to work overtime and weekends as needed
  • Must carry a company provided after hours on call cell phone as needed
  • This position is located onsite in Eau Claire, WI and must be able to relocate to the area for this position.
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What Menards employees say

Pay

Benefits

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About Menard

Sourced by ZipRecruiter

A family-owned company started in 1958, Menards® is headquartered in Eau Claire, Wisconsin and has more than 300 home improvement stores. Today, Menards® is known throughout the home improvement industry as the low price leader; it's no wonder our famous slogan Save BIG Money!® is so widely known and easy to remember. Menards® has always been committed to providing high-quality customer service. Whether it's through helping customers design and/or calculate projects with our Design-It Center and Project Calculator programs, helping with an order, answering questions about merchandise or how to do a project, our service to our customers is number one.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Truax, WI, US

Year founded

1958

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