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Information Technology Help Desk Jobs (NOW HIRING)

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Ethypharm

IT / Help Desk

New Haven, CT · Remote

NikoHealth is seeking a dependable and technically skilled IT Help Desk Specialist to provide first-line technical support to employees and assist with the effective operation of company hardware ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Safgard

IT Help Desk Technician

Greensboro, NC

IT Help Desk Technician Greensboro, NC | Full-Time | IT | Saf-Gard Safety Shoe Company Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

Snelling Baton Rouge

IT Help Desk Analyst

Baton Rouge, LA · On-site

$18 - $20/hr

IT Tech Needed in the Baton Rouge Area!! Snelling Staffing has an immediate opening for an IT Help Desk Analyst in the Baton Rouge area. This company offers an extensive benefits package with a true ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

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Information Technology Help Desk information

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How much do information technology help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for information technology help desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology help desk?

Information Technology (IT) Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Help Desk professionals troubleshoot problems, answer questions, and guide users through solutions, either remotely or in person. They may also perform routine maintenance, set up equipment, and escalate complex issues to higher-level IT staff. These roles are essential in ensuring that an organization's technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an information technology help desk professional?

To thrive as an Information Technology Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help professionals explain solutions clearly and provide excellent customer service. These competencies are vital for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations within an organization.

What are the most common challenges faced by information technology help desk professionals, and how can they be addressed?

Information Technology Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain patience and clear communication, and continually update technical knowledge through training. Additionally, effective time management and prioritization help ensure timely support while maintaining quality service.

What is the difference between Information Technology Help Desk vs Technical Support Specialist?

AspectInformation Technology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Employer & IndustryIT departments across various industriesIT service providers, tech companies, corporate IT
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying technical support job differences

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Help Desk typically focuses on initial support and ticket management, while Technical Support Specialists may handle more complex technical problems. Both are essential in IT support structures, with overlapping skills but different scope and responsibilities.

Is information technology help desk a good entry-level IT job?

The information technology help desk is a common entry-level IT position that involves troubleshooting technical issues, providing user support, and maintaining hardware and software. It offers opportunities to develop foundational skills in customer service, problem-solving, and technical tools like ticketing systems, making it a suitable starting point for a career in IT.

What does an information technology help desk person do?

An information technology help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and basic knowledge of operating systems and common software are essential for this role.
More about Information Technology Help Desk jobs

What cities are hiring for Information Technology Help Desk jobs?

Cities with the most Information Technology Help Desk job openings:

What states have the most Information Technology Help Desk jobs?

States with the most job openings for Information Technology Help Desk jobs include:

Information Technology Help Desk jobs near you
Infographic showing various Information Technology Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Help Desk

Cincinnati, OH • On-site

Inverse Technology Solutions
IT Services • 51 - 200 employees
Learn more about Inverse Technology Solutionsexternal

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Inverse Technology Solutions is a fast-growing company providing IT services for Nationwide Businesses and Fortune 500 Companies. They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn.
Responsibilities:
• open support tickets from clients
• properly identify and assign tickets to the correct group
• work on IT Voice and Data Infrastructure
• work on E-Call Systems
• work on Wireless support
Qualifications:
Required:
• Previous experience working in Help Desk Support or IT Support
• Process-driven with excellent attention to detail
• Ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Vendor Management skills
• Experience with ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communications skills
• Strong analytical ability
• After hours / On Call support is required
• 1 to 2 Years of experience
Preferred:
• Experience in troubleshooting technical issues within telecommunications networks
• College preferred or High School
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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