IT Help Desk
Orlando, FL · Remote
Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...
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IT Help Desk
Orlando, FL · Remote
Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...
IT Help Desk
Dallas, TX · On-site
Caine & Weiner is a leading full-service Accounts Receivable Management and Debt Collection enterprise, and they are seeking an IT Help Desk Specialist to provide tier 1 and 2 support in a fast-paced ...
IT Help Desk
Dallas, TX · On-site
Caine & Weiner is a leading full-service Accounts Receivable Management and Debt Collection enterprise, and they are seeking an IT Help Desk Specialist to provide tier 1 and 2 support in a fast-paced ...
IT Help Desk
Carlsbad, NM · On-site
Job Summary : Koniag Government Services is seeking an IT Help Desk professional to support TGS and their government customer. The role involves providing top-tier support to end users for ...
IT Help Desk
Carlsbad, NM · On-site
Job Summary : Koniag Government Services is seeking an IT Help Desk professional to support TGS and their government customer. The role involves providing top-tier support to end users for ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
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IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk Manager
Bethesda, MD · Hybrid
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...
IT Help Desk Manager
Bethesda, MD · Hybrid
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.
IT Help Desk Technician
Cedar Falls, IA · On-site
Position Summary NewAldaya Lifescapes is seeking a reliable, service oriented IT Help Desk Technician to provide first level technical support to staff across our organization. This role serves as ...
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IT Help Desk Technician
Cedar Falls, IA · On-site
Position Summary NewAldaya Lifescapes is seeking a reliable, service oriented IT Help Desk Technician to provide first level technical support to staff across our organization. This role serves as ...
IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
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IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance
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IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Schedule: Wednesday - Sunday 8 ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Schedule: Wednesday - Sunday 8 ...
IT Help Desk Technician
Suffolk, VA · On-site
Responsibilities and Duties for IT Help Desk: • Provide excellent customer service both verbally and in writing; assist with end-user complications and know when to escalate to next level of ...
IT Help Desk Technician
Suffolk, VA · On-site
Responsibilities and Duties for IT Help Desk: • Provide excellent customer service both verbally and in writing; assist with end-user complications and know when to escalate to next level of ...
Information Technology Help Desk information
See salary details
$13.70 - $15.58
3% of jobs
$15.58 - $17.46
10% of jobs
$18.94 is the 25th percentile. Wages below this are outliers.
$17.46 - $19.34
15% of jobs
$19.34 - $21.22
15% of jobs
The median wage is $22.09 / hr.
$21.22 - $23.10
14% of jobs
$23.10 - $24.98
13% of jobs
$25.73 is the 75th percentile. Wages above this are outliers.
$24.98 - $26.86
11% of jobs
$26.86 - $28.74
9% of jobs
$28.74 - $30.62
4% of jobs
$30.62 - $32.50
3% of jobs
$32.50 - $34.38
2% of jobs
$13
$23
$34
How much do information technology help desk jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for information technology help desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Information Technology Help Desk professional, and why are they important?
To thrive as an Information Technology Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help professionals explain solutions clearly and provide excellent customer service. These competencies are vital for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations within an organization.
What are the most common challenges faced by Information Technology Help Desk professionals, and how can they be addressed?
Information Technology Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain patience and clear communication, and continually update technical knowledge through training. Additionally, effective time management and prioritization help ensure timely support while maintaining quality service.
What is the difference between Information Technology Help Desk vs Technical Support Specialist?
| Aspect | Information Technology Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site troubleshooting, customer support |
| Employer & Industry | IT departments across various industries | IT service providers, tech companies, corporate IT |
| Search & Comparison Intent | Understanding entry-level IT support roles | Clarifying technical support job differences |
Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Help Desk typically focuses on initial support and ticket management, while Technical Support Specialists may handle more complex technical problems. Both are essential in IT support structures, with overlapping skills but different scope and responsibilities.
What are Information Technology Help Desk jobs?
Information Technology (IT) Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Help Desk professionals troubleshoot problems, answer questions, and guide users through solutions, either remotely or in person. They may also perform routine maintenance, set up equipment, and escalate complex issues to higher-level IT staff. These roles are essential in ensuring that an organization's technology runs smoothly and efficiently.
More about Information Technology Help Desk jobs
What cities are hiring for Information Technology Help Desk jobs? Cities with the most Information Technology Help Desk job openings:
What states have the most Information Technology Help Desk jobs? States with the most job openings for Information Technology Help Desk jobs include:
Job description
Remote IT Help Desk / Service Desk Specialists — Federal Support
Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando, FL.
We are seeking customer-focused IT professionals with experience providing technical support in fast-paced help desk, service desk, or enterprise support environments. Candidates may be considered for multiple support levels based on experience, technical skills, schedule availability and role alignment.
Responsibilities
Provide technical support to end users by phone, email, chat, and ticketing system. Troubleshoot issues related to Windows, Microsoft 365, Active Directory, account access, VPN/remote access, hardware/software, web-based applications and network connectivity. Document incidents, escalate issues when needed and deliver professional customer support in a structured federal environment.
Required Qualifications
Must be a U.S. Citizen and able to pass a federal background investigation.
Experience in IT help desk, service desk, technical support, customer support or account support.
Strong troubleshooting, communication, documentation and customer service skills.
Experience with Windows, Microsoft Office / Microsoft 365, ticketing systems, account support or remote troubleshooting.
Must be open to schedule coverage in a 24x7x365 support environment.
Preferred Qualifications
Active Directory experience.
ServiceNow or other ITSM ticketing experience.
VPN, remote access, PIV/CAC, or smart card troubleshooting experience.
Federal, DHS, CBP or government service desk experience.
Bilingual English/Spanish skills are a plus.
CompTIA A+, Network+, Security+, HDI or related certifications are a plus.
Location: Ashburn, VA
Work Environment: Federal service desk / technical support
Schedule: Multiple shifts may be available; 24x7x365 coverage environment
Apply today to start in June!
About Teema
Sourced by ZipRecruiter
TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Litchfield Park, AZ, US