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Information Technology Help Desk Jobs in Virginia

VPGC, LLC.

IT Help Desk Support

Hinton, VA

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

IntelliDyne

IT Help Desk Manager

Herndon, VA

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

Socket.dev

IT Help Desk Manager

Herndon, VA · On-site

$90 - $120/hr

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

SDA Solutions LLC

IT Help Desk Technician

Triangle, VA · On-site

SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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All JobsInformation Technology Help Desk JobsInformation Technology Help Desk Jobs in Virginia

Information Technology Help Desk information

See Virginia salary details

$13

$23

$34

How much do information technology help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for information technology help desk in Virginia is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.44 per hour, depending on experience, location, and employer.

What is an information technology help desk?

Information Technology (IT) Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Help Desk professionals troubleshoot problems, answer questions, and guide users through solutions, either remotely or in person. They may also perform routine maintenance, set up equipment, and escalate complex issues to higher-level IT staff. These roles are essential in ensuring that an organization's technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an information technology help desk professional?

To thrive as an Information Technology Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help professionals explain solutions clearly and provide excellent customer service. These competencies are vital for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations within an organization.

What are the most common challenges faced by information technology help desk professionals, and how can they be addressed?

Information Technology Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain patience and clear communication, and continually update technical knowledge through training. Additionally, effective time management and prioritization help ensure timely support while maintaining quality service.

What is the difference between Information Technology Help Desk vs Technical Support Specialist?

AspectInformation Technology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Employer & IndustryIT departments across various industriesIT service providers, tech companies, corporate IT
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying technical support job differences

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Help Desk typically focuses on initial support and ticket management, while Technical Support Specialists may handle more complex technical problems. Both are essential in IT support structures, with overlapping skills but different scope and responsibilities.

Is information technology help desk a good entry-level IT job?

The information technology help desk is a common entry-level IT position that involves troubleshooting technical issues, providing user support, and maintaining hardware and software. It offers opportunities to develop foundational skills in customer service, problem-solving, and technical tools like ticketing systems, making it a suitable starting point for a career in IT.

What does an information technology help desk person do?

An information technology help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and basic knowledge of operating systems and common software are essential for this role.

What cities in Virginia are hiring for Information Technology Help Desk jobs?

Cities in Virginia with the most Information Technology Help Desk job openings:

Information Technology Help Desk jobs near you
Infographic showing various Information Technology Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,095 per year, or $23.1 per hour.

IT Help Desk Support

Hinton, VA

VPGC, LLC.
See more jobs at VPGC, LLC.external

$43K - $53K/yr

Full-time

Posted 23 days ago

Job description

IT Help Desk Support

Location: Hinton, VA 22831

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.

Responsibilities
  • Respond to incoming requests for technical assistance via phone, email, or in-person.
  • Diagnose and resolve technical hardware and software issues.
  • Install, modify, and repair computer hardware and software.
  • Maintain daily performance of computer systems.
  • Provide support for network connectivity issues.
  • Document internal procedures and write relevant reports.
  • Assist in the setup of new user accounts and profiles.
  • Escalate complex issues to higher-level IT staff when necessary.
  • Ensure security through access controls, backups, and firewalls.
  • Stay updated with the latest technology trends and IT best practices.
Qualifications
  • Associate’s degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience as a help desk technician or other customer support role.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication skills and a customer-oriented approach.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
How to Apply

If you are passionate about technology and enjoy helping others, please submit your resume and cover letter to our HR department. Note: This is an onsite position. There is no relocation benefit provided.

Apply