ZipRecruiter

Log In

1

Information Technology Help Desk Jobs in Alaska (NOW HIRING)

Ketchikan Indian Community

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Purpose Ketchikan Indian Community (KIC) s are a management tool to help organize duties and ... Enforce Information Technology policy and procedures. Responsible to take new employee picture for ...

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK

$23.19 - $34.78/hr

Purpose Ketchikan Indian Community (KIC) s are a management tool to help organize duties and ... Enforce Information Technology policy and procedures. Responsible to take new employee picture for ...

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

Monitor and respond quickly and effectively to requests received through the IT Help Desk ... Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

This position will provide direct IT support to users across multiple network environments ... The Senior Help Desk Technician will troubleshoot hardware and software issues, support system ...

UIC Alaska

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

Bowhead

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

UIC Alaska

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

Bowhead

Senior Help Desk Technician

Anchorage, AK · On-site

$34.84/hr

Overview SENIOR HELP DESK TECHNICIAN (BHAK): Bowhead is currently seeking/searching for a qualified ... Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.

next page

Showing results 1-20

All JobsInformation Technology Help Desk JobsInformation Technology Help Desk Jobs in Alaska

Information Technology Help Desk information

See Alaska salary details

$14

$25

$37

How much do information technology help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for information technology help desk in Alaska is $25.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.75 per hour, depending on experience, location, and employer.

What is an information technology help desk?

Information Technology (IT) Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Help Desk professionals troubleshoot problems, answer questions, and guide users through solutions, either remotely or in person. They may also perform routine maintenance, set up equipment, and escalate complex issues to higher-level IT staff. These roles are essential in ensuring that an organization's technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an information technology help desk professional?

To thrive as an Information Technology Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help professionals explain solutions clearly and provide excellent customer service. These competencies are vital for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations within an organization.

What are the most common challenges faced by information technology help desk professionals, and how can they be addressed?

Information Technology Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain patience and clear communication, and continually update technical knowledge through training. Additionally, effective time management and prioritization help ensure timely support while maintaining quality service.

What is the difference between Information Technology Help Desk vs Technical Support Specialist?

AspectInformation Technology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Employer & IndustryIT departments across various industriesIT service providers, tech companies, corporate IT
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying technical support job differences

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Help Desk typically focuses on initial support and ticket management, while Technical Support Specialists may handle more complex technical problems. Both are essential in IT support structures, with overlapping skills but different scope and responsibilities.

Is information technology help desk a good entry-level IT job?

The information technology help desk is a common entry-level IT position that involves troubleshooting technical issues, providing user support, and maintaining hardware and software. It offers opportunities to develop foundational skills in customer service, problem-solving, and technical tools like ticketing systems, making it a suitable starting point for a career in IT.

What does an information technology help desk person do?

An information technology help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and basic knowledge of operating systems and common software are essential for this role.

What cities in Alaska are hiring for Information Technology Help Desk jobs?

Cities in Alaska with the most Information Technology Help Desk job openings:

Information Technology Help Desk jobs near you
Infographic showing various Information Technology Help Desk job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $52,244 per year, or $25.1 per hour.

IT Help Desk

Ketchikan Indian Community

Ketchikan, AK • On-site

$23.19 - $34.78/hr

Full-time

Re-posted 9 days ago

Job description

Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer's expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
Incumbent will resolve computer user concerns by answering questions about hardware and software problems within entire organization through telephone, computer, and in-person communication to assist in maintaining a smooth microcomputer facilities operation. Incumbent will also work with other IT staff to ensure efficient and normal operations of the KIC network and may be assigned projects or tasks as needed to identify, resolve, repair or enhance network operations.
Facilities include but not limited to offices, presentation rooms, classrooms, multiple work facilities, and occasionally off-site locations. Assist in disaster recovery and emergency situations.
ESSENTIAL JOB FUNCTIONS
  • Communicate with user on the telephone or in person to troubleshoot or research hardware / software concern to respond to client staff request(s).
  • Reviews procedure / actions taken by user and instruct user to perform diagnostic procedures or complete remotely with employee.
  • Be available to assist with computer, microphone, viewing area before scheduled meeting(s) and complete presentation test with co-worker.
  • Assist with enforcement of computer network security by establishing new employee access and closing former employee computer access both on / off-site.
  • Enforce Information Technology policy and procedures. Responsible to take new employee picture for proximity card development.
  • Assist with application updates, platform upgrades, and patching.
  • Loads software and enters necessary commands. Place hardware into production and establish connections and test computer components.

Knowledge, Skills, and Abilities Requirements
  • Knowledge of common operating systems and software;
  • Knowledge of office equipment and limited maintenance;
  • Knowledge of word processing and spreadsheet computer application skills;
  • Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act (HIPAA), which protects patient rights;
  • Skill of being able to utilize a maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress mentally and/or physically (for both patients and co-workers);
  • Ability to handle constantly changing flow of problem solving and remain productive during slow time periods;
  • Ability to concisely document processes, issues, resolutions; strong writing skills required
  • Exceptional ability to develop productive and positive customer relationship
  • Ability to build trusting relationships and partner with end-users throughout the organization
  • Ability to communicate professionally over the telephone and in person in a positive and clear manner;
  • Ability to manage simultaneously multiple tasks, including telephone, computer operations and in-person visits;
  • Ability to work independently with minimal supervision and able to prioritize assignments;
  • Ability to take verbal instruction and complete assigned project by established deadline;
  • Ability to be flexible in order to perform at the highest level as a team player.
  • Ability to maintain confidentiality of all KIC operations and staff.

KIC Core Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Uphold KIC Values: To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values "Our Way of Life".
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing.
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Working Conditions
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.

Apply