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Information Technology Help Desk Jobs in Georgia

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ... to helping organizations build high-performing teams while empowering professionals to grow ...

Athens Micro

IT Help Desk Engineer

Athens, GA

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

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All JobsInformation Technology Help Desk JobsInformation Technology Help Desk Jobs in Georgia

Information Technology Help Desk information

See Georgia salary details

$11

$19

$29

How much do information technology help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for information technology help desk in Georgia is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.55 per hour, depending on experience, location, and employer.

What is an information technology help desk?

Information Technology (IT) Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Help Desk professionals troubleshoot problems, answer questions, and guide users through solutions, either remotely or in person. They may also perform routine maintenance, set up equipment, and escalate complex issues to higher-level IT staff. These roles are essential in ensuring that an organization's technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an information technology help desk professional?

To thrive as an Information Technology Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help professionals explain solutions clearly and provide excellent customer service. These competencies are vital for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations within an organization.

What are the most common challenges faced by information technology help desk professionals, and how can they be addressed?

Information Technology Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain patience and clear communication, and continually update technical knowledge through training. Additionally, effective time management and prioritization help ensure timely support while maintaining quality service.

What is the difference between Information Technology Help Desk vs Technical Support Specialist?

AspectInformation Technology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Employer & IndustryIT departments across various industriesIT service providers, tech companies, corporate IT
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying technical support job differences

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Help Desk typically focuses on initial support and ticket management, while Technical Support Specialists may handle more complex technical problems. Both are essential in IT support structures, with overlapping skills but different scope and responsibilities.

Is information technology help desk a good entry-level IT job?

The information technology help desk is a common entry-level IT position that involves troubleshooting technical issues, providing user support, and maintaining hardware and software. It offers opportunities to develop foundational skills in customer service, problem-solving, and technical tools like ticketing systems, making it a suitable starting point for a career in IT.

What does an information technology help desk person do?

An information technology help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and basic knowledge of operating systems and common software are essential for this role.

What cities in Georgia are hiring for Information Technology Help Desk jobs?

Cities in Georgia with the most Information Technology Help Desk job openings:

Information Technology Help Desk jobs near you
Infographic showing various Information Technology Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,962 per year, or $19.7 per hour.

IT Service Representative (IT Help Desk)

Athena Information Technology

Atlanta, GA • On-site

$22.50/hr

Full-time

Re-posted 6 days ago

Job description

IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceAbout UsOur mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.Position SummaryAs an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.What You'll DoServe as the first line of IT support for staff via phone, email, and ticketing system.Resolve Tier 1 issues (hardware, software, network, applications).Track, document, and follow up on support tickets.Escalate issues to Tier 2 teams when necessary.Provide user training and support on IT equipment and software.Participate in 24/7 on-call rotation for emergency support.What We're Looking ForHigh school diploma or equivalent (required).1+ year technical support experience or internship.1 IT certification or 2-year Associate's degree.Strong troubleshooting and customer service skills.Experience with ticketing systems, MS Office, and remote support tools.Excellent communication-able to explain technical issues clearly.Why Join Us?Competitive pay + benefits package.Opportunities for career growth and certifications.Supportive, mission-driven team environment.Make a real impact by helping our care centers deliver better service every day.Apply today to bring your IT skills to a place where they matter! 
Job Posted by ApplicantPro