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Information Technology Help Desk Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

Baltimore, MD · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Buffalo, NY

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

Sentinel Technologies

IT Help Desk

Traverse City, MI · On-site

Sentinel Technologies is a leading IT services provider seeking a Tier 1/Tier 2 Help Desk Technician to offer technical support in a mixed office and production floor environment. The role involves ...

BC Tech Pro

IT Help Desk

Melbourne, FL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

BC Tech Pro

IT Help Desk

San Diego, CA

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

San Diego, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Roy, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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All JobsInformation Technology Help Desk Jobs

Information Technology Help Desk information

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$13

$23

$34

How much do information technology help desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for information technology help desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Help Desk professional, and why are they important?

To thrive as an Information Technology Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help professionals explain solutions clearly and provide excellent customer service. These competencies are vital for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations within an organization.

What are the most common challenges faced by Information Technology Help Desk professionals, and how can they be addressed?

Information Technology Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain patience and clear communication, and continually update technical knowledge through training. Additionally, effective time management and prioritization help ensure timely support while maintaining quality service.

What is the difference between Information Technology Help Desk vs Technical Support Specialist?

AspectInformation Technology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Employer & IndustryIT departments across various industriesIT service providers, tech companies, corporate IT
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying technical support job differences

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Help Desk typically focuses on initial support and ticket management, while Technical Support Specialists may handle more complex technical problems. Both are essential in IT support structures, with overlapping skills but different scope and responsibilities.

What are Information Technology Help Desk jobs?

Information Technology (IT) Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Help Desk professionals troubleshoot problems, answer questions, and guide users through solutions, either remotely or in person. They may also perform routine maintenance, set up equipment, and escalate complex issues to higher-level IT staff. These roles are essential in ensuring that an organization's technology runs smoothly and efficiently.
More about Information Technology Help Desk jobs
What cities are hiring for Information Technology Help Desk jobs? Cities with the most Information Technology Help Desk job openings:
What states have the most Information Technology Help Desk jobs? States with the most job openings for Information Technology Help Desk jobs include:
Information Technology Help Desk jobs near you
Infographic showing various Information Technology Help Desk job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Help Desk

BC Tech Pro

Baltimore, MD • On-site

$23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $23 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended
Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US citizens 18 and over.

Apply