Hi, we're Oscar. We're hiring an IT Engineer l to join our Engineering Team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
As a key member of the IT Engineering team, you will be responsible for supporting enterprise applications and providing innovative solutions to business challenges through automation. As an IT Engineer l you will be involved in managing user devices, analyzing, installing, modifying, and supporting operating systems and enterprise software. You will play a crucial role in ensuring the seamless integration and operation of IT systems within the organization.
Work Location: This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $101,844.00 - $133,670.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
Responsibilities:
- Handle Single Sign-On (SSO) of new applications with Okta and troubleshoot related issues.
- Support the Mac OS fleet using Jamf, ensuring optimal performance and security.
- Develop and maintain comprehensive documentation for supported applications.
- Oversee the complete lifecycle of user identities, including provisioning and deprovisioning.
- Implement and maintain automated workflows for user onboarding and offboarding.
- Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.
- Provide operational support, including account management, workflow optimization, log analysis, troubleshooting, and performance enhancement.
- Participate in an on-call schedule to provide emergency services and respond to issues as per monitoring and escalation protocols.
- Ensure computer systems comply with organizational guidelines and standard operating procedures (SOPs).
- Establish, configure, test, and maintain operating systems and SaaS applications.
- Ensure rapid response to technical issues to minimize downtime and maintain productivity.
Requirements:
- 2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment.
- 1+ years of experience in a high-growth SaaS environment.
- Proficiency in Okta identity and access management.
- 1+ years of experience using Jamf to manage Mac OS.