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Information Technology Associate Jobs in O Fallon, IL

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Information Technology Associate information

See O Fallon, IL salary details

$12

$27

$51

How much do information technology associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for information technology associate in O Fallon, IL is $27.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $32.74 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What cities near O Fallon, IL are hiring for Information Technology Associate jobs? Cities near O Fallon, IL with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in O Fallon, IL as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,246 per year, or $27.5 per hour.

Information Technology/Assurance Specialist II (IT/IA 2) (TS, w/ SCI Eligibility)

RedTrace Technologies Inc

Scott Air Force Base, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY
***POSITION REQUIRES US CITIZENSHIP***
Position Title: Information Technology/Assurance Specialist II
Location: Scott AFB, IL (on-site)
 
Position Description:
The IT/IA primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
We are seeking an Information Technology/Assurance Specialist II to carry out the following duties and responsibilities:
  • Establish complex operational software configuration controls and system interfaces for computer system(s) assigned
  • Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required
  • Analyze and troubleshoot system anomalies to ensure optimum equipment performance
  • Prepare system for operational use and support operational tests
  • Review, prepare, and update authorization packages
  • Notify customer when changes occur that might affect authorization accreditation
  • Conduct cybersecurity portion of the self-inspection’s checklist
  • Review and provide technical and cyber security coordination on all Bodies of Evidence that make- up the authorization package
  • Identify any and all vulnerabilities and implement countermeasures
  • Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices
  • Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration
  • Provide External Information System(s) Client Support
  • Perform account creations, changes, & deletions on multiple authorization boundaries
  • Perform Help Desk & troubleshooting activities
  • Perform Hardware/Software System Configuration, upgrades and modifications
  • Perform system and network appliance patching activities
  • Provide Government-Issued Laptop Support
  • Assist in Media Control & Accountability activities
  • Perform COMSEC account/equipment management activities
Qualifications: 
Required:
  • Bachelor's degree and 5 years, Associates degree and 7 years, or no degree and 9 years
  • 5-7 years related experience 
  • SAP Experience
  • Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists 
  • Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Manager II.
  • Must be able to regularly lift up to 50 lbs.
Security Clearance:
  • TS, w/ SCI Eligibility
  • Eligibility for access to Special Access Program Information
  • Willingness to submit to a Counterintelligence polygraph
Employee Benefits:
  • Competitive salary for well qualified applicants
  • 401(k) plan
  • Annual performance bonus
  • Certification and advanced degree attainment bonuses
  • Student Loan / Tuition reimbursement
  • Health Care Insurance (medical, dental, vision)
  • Up to four weeks of paid vacation
  • 11 Federal Holidays, and 3 Floating Holidays
  • Team bonding events 
RedTrace Technologies is an EOE employer

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