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Information Technology Associate Jobs in O Fallon, IL

TekWissen LLC

IT Support Specialist (Mid)

Creve Coeur, MO · On-site

$42/hr

Job Title: IT Support Specialist (Mid) Location: Creve Coeur, MO 63167-1000 Duration: 12 Months Job ... A 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work ...

Lancesoft

Non-IT Project Analyst

Clayton, MO · On-site

$22 - $23/hr

Position: Non-IT Project Analyst Location: Clayton Missouri 63105-3900 Pay Rate: $22/hr Hybrid ... to become an Associate Advisor. On the Job Training will focus on teaching the Analyst the ...

E Tech Group

Engineering Manager

Saint Louis, MO

... IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical ... As an E Tech associate, you can unlock your greatest potential through challenges and ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in O Fallon, IL

Information Technology Associate information

See O Fallon, IL salary details

$12

$27

$51

How much do information technology associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for information technology associate in O Fallon, IL is $27.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $32.74 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What cities near O Fallon, IL are hiring for Information Technology Associate jobs? Cities near O Fallon, IL with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in O Fallon, IL as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,246 per year, or $27.5 per hour.

IT Support Specialist (Mid)

TekWissen LLC

Creve Coeur, MO • On-site

$42/hr

Contractor

Re-posted 17 days ago

Job description

Overview: 
  
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.  This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.    
 
Job Title: IT Support Specialist (Mid)
Location: Creve Coeur, MO 63167-1000 
Duration:  12 Months 
Job Type: Contract 
Work Type: Hybrid
 
Job Description:  
 
Position Overview:
  • This role is responsible for advanced technical support to all Climate employees. The technician will assume role of assisting the technical aspects of the department’s core group initiatives, including documentation training recommendations and process improvement for said group. The technician will work closely under the direction of the IT team lead and will assist the lead technician in ensuring the team provides smooth, efficient service that meets the expectations and needs of customers and clients. If you’re adventurous and yet serious about what you do and want to join a team that’s dedicated to having a major impact on the world, get in touch!
What You Will Do (Responsibilities):
  • Administration and maintenance of workstations/servers and other hardware; including imaging and asset management.
  • Lead the technical aspects of one of the departments core group initiatives.
  • Provide support using remote diagnostics and access tools to internal and offsite employees
  • Successful completion of TalkDesk Academy training to provide support to that internal system
  • Act as the first line escalation for all support issues coming from tier 1 support for TalkDesk.
  • Respond and manage tickets via the Service Desk ticketing system, Jira as well as client's ticketing system service now (SNOW), and provide resolution and completion of issues meeting our service level agreements
  • Support aspects of our office IT infrastructure, including design, implementation, and end user interaction.
  • Work with team lead on improving existing technology to increase efficiency or improve user experience, and liaison with other IT department members working to improve efficiency.
  • Provide support for the user experience in MS Teams
  • Provide efficient and accurate service while meeting strict deadlines.
  • Support email, file/print, cloud services
  • Handle setup and teardown of user accounts.
  • Mobile Phone system support (iPhone, Android)
  • Identify and document areas for process improvement.
  • Conference room, audio/visual systems, and video conference support
  • Manage and perform projects/tasks assigned by other IT teams within Climate that require user interaction.
  • Work within a hybrid environment, both remote and in the office a minimum of 2 days a week.
  • Perform other duties as assigned
Basic Qualifications:
  • Minimum 5 years’ experience in IT user support.
  • Must be willing to work as a team
  • Excellent Customer Service and a willingness to learn
  • Experience supporting a mixed Windows/Mac environment
  • Experience supporting and maintaining an office network
  • Experience w/ JIRA Service Desk, Service Now (SNOW), or other incident management system.
  • Experience with Office 365 apps (including Teams and SharePoint)
  • Experience with Asset Management systems.
  • Experience w/ OKTA administration or other SSO tool.
  • Excellent communication ability
  • Ability to create documentation, refine processes, and collaborate with other departments
  • Ability to multitask standard responsibilities and special projects.
  • Great teamwork, analytical, and problem solving
Preferred Qualifications:
  • Experience with TalkDesk, or other enterprise call center systems.
  • Experience supporting VPN, Active Directory, LDAP servers, Office 365 and more
  • A 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work experience.
  • Administrative experience with Microsoft 365
  • Experience with Polycom and Cisco conferencing systems
  • Experience with Microsoft Identity Manager
  • Experience using Microsoft Azure DevOps
  • Experience with audio/visual, conference room display, MTR, Polycom or Cisco video conference systems
  • Scripting abilityStrong organizational skills
     
TekWisen® Group is an equal opportunity employer supporting workforce diversity. 
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About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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