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Information Technology Associate Jobs in Needham, MA

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...

Berkshire Bank

IT Systems Analyst

Boston, MA · On-site

$52K - $90K/yr

Education: • Associate's Degree in Computer Science or Business, or comparable work experience ... of information technology • Excellent analytical and problem-solving skills • Strong ...

MKS Instruments, Inc.

IT Support Analyst

Andover, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA · On-site

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

South Shore Health

IT Field Support Analyst

Weymouth, MA

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

CarGurus

IT Service Desk Analyst

Boston, MA

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

XS Brokers

Senior IT Support Specialist

Quincy, MA · On-site

$82K - $90K/yr

Provide informal technical guidance and mentoring to Tier 1 (Associate IT Support Analyst) staff. * Review complex escalations with Tier 1 to reinforce troubleshooting skills and reduce repeat ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Needham, MA

Information Technology Associate information

See Needham, MA salary details

$14

$32

$60

How much do information technology associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for information technology associate in Needham, MA is $32.14, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $38.22 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Needham, MA?

The most popular types of Information Technology jobs in Needham, MA are:

What cities near Needham, MA are hiring for Information Technology Associate jobs?

Cities near Needham, MA with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,854 per year, or $32.1 per hour.

IT Support Associate (CONTRACT)

Entrada Therapeutics

Boston, MA • On-site

$24 - $28/hr

Full-time

Re-posted 14 days ago

Job description

The Perfect Addition to Our Team

You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You're equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting.

You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence.

The Opportunity

We are seeking a detail-oriented and proactive IT Support Associate to provide technical support for users in a life sciences environment.

In this role, you will serve as a key IT resource-resolving escalated issues, supporting lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems.

This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.

Responsibilities

End-User & Desktop Support

  • Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
  • Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
  • Assist with onboarding/offboarding, access management, and software installation
  • Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
  • Document troubleshooting steps, resolutions, and system configurations

Lab Systems & Infrastructure Support

  • Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
  • Support connectivity between lab instruments, networks, and data storage solutions
  • Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
  • Ensure system uptime, stability, and performance for scientific workflows
  • Follow IT SOPs, change management, and validation procedures for lab systems
  • Ensure scientific data is properly backed up, stored, and retrievable
  • Enforce security policies for lab systems, including patching, access controls, and audit trails.

Collaboration & Continuous Improvement

  • Work closely with onsite, remote, and other IT onsite personnel to understand requirements and deliver tailored solutions
  • Partner with vendors for instrument/software upgrades, repairs, and integration projects
  • Stay current with emerging technologies in laboratory informatics and IT infrastructure
  • Drive automation and process improvements to enhance productivity and reduce manual effort
The Necessities

At Entrada, our passion for science, our devotion to patients and our values drives our behavior:

  • Humanity - We genuinely care about patients and about one another.
  • Tenacity - We are relentless and persistent in the pursuit of developing therapies for patients.
  • Creativity - We are creative problem solvers.
  • Collaboration - We are more than the sum of our parts.
  • Curiosity - We have a growth mindset and push conventional thought and theory.

To thrive on our team, you will need to come with:

  • Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies providing end user support, with ideally 1+ year support laboratory systems
  • Working knowledge of lab systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
  • Proficiency in Windows, macOS, networking, and endpoint management
  • Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
  • Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, NinjaOne, Intune, Endpoint Privileged Management) and ticketing platforms (e.g. Freshservice)
  • Excellent problem-solving skills, attention to detail, and customer service orientation
  • Ability to work independently and collaborate cross-functionally in a fast-paced environment
  • Desire to work in an innovative and collaborative environment
  • This position is a long-term contract opportunity with an on-site working model, with in office attendance during core working hours 4-days a week at the Entrada Therapeutics Headquarters in Boston, MA. #LI-JF1#LI-Onsite 

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