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Informatics Technician Jobs (NOW HIRING)

Ohio State University

Health Systems Informatics Technician 2 Department:Health System Shared Services | Desk Top Support The Clinical Applications Technician provides telephone-based technical and application support for ...

koch

Clinical Informatics Analyst

Indianapolis, IN · On-site

Title: Informatics Analyst Reports To: Manager of Informatics Class: Full-Time Type: Salaried ... Work closely with Technicians and Application Specialists to ensure correct system configuration ...

koch

Clinical Informatics Analyst

Atlanta, GA

Title: Informatics Analyst Reports To: Manager of Informatics Class: Full-Time Type: Salaried ... Work closely with Technicians and Application Specialists to ensure correct system configuration ...

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Informatics Technician information

What is an informatics technician?

Informatics Technicians are professionals who manage, maintain, and troubleshoot computer systems and networks, especially within healthcare, research, or business environments. They ensure that data is accurately collected, stored, and accessible, often supporting electronic health records, databases, and specialized software. Their responsibilities may include user support, system updates, data security, and training staff on new technologies. Informatics Technicians play a critical role in ensuring smooth information flow and technology operations within their organizations.

What are some typical challenges an informatics technician faces when supporting multiple departments within an organization?

Informatics Technicians often support various departments, each with unique workflows and data needs. A common challenge is balancing competing priorities and troubleshooting issues across different software platforms simultaneously. Additionally, technicians must quickly adapt to evolving technologies and maintain strong communication to ensure all users receive timely, effective support. Successfully navigating these challenges requires strong organizational skills and the ability to collaborate closely with both technical and non-technical staff.

What are the key skills and qualifications needed to thrive as an informatics technician, and why are they important?

To thrive as an Informatics Technician, you need a solid understanding of computer systems, data management, and information technology, often supported by an associate's degree or relevant certifications. Familiarity with database software, network administration tools, and electronic health record (EHR) systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set outstanding candidates apart. These skills and qualities are crucial for ensuring reliable data management, system security, and seamless technology support in organizational environments.

What is the difference between Informatics Technician vs Medical Laboratory Technician?

AspectInformatics TechnicianMedical Laboratory Technician
CredentialsAssociate's degree in health informatics or related fieldAssociate's degree in medical laboratory technology
Work EnvironmentHospitals, clinics, health IT companiesMedical laboratories, hospitals
Industry UsageHealthcare IT, data managementMedical testing and diagnostics
Job FocusManaging health information systems and dataPerforming lab tests and analyzing samples

The main difference is that an Informatics Technician focuses on managing healthcare data and information systems, while a Medical Laboratory Technician performs laboratory tests on patient samples. Both roles require related technical skills but serve different functions within healthcare settings.

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What job categories do people searching Informatics Technician jobs look for?

The top searched job categories for Informatics Technician jobs are:

Informatics Technician jobs near you
Infographic showing various Informatics Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Clinical Informatics Technician

Florida Orthopaedic Institute

Clearwater, FL • On-site

$17.50 - $22.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Florida Orthopaedic Institute rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
  • Previous experience of working in a clinical application support role.

  • Knowledge of healthcare is a plus

  • Working knowledge of Microsoft Windows and Microsoft Office.

  • Computer literacy

  • Excellent organizational skills

  • Detail-oriented work ethic

  • Strong customer support

  • Demonstrates strong time management and the ability to work on multiple projects at once.

  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing

  • Ability to demonstrate practical troubleshooting and problem analysis techniques.

  • Good attention to detail and ability to show initiative

  • Ability to plan and prioritize workload without supervision.

Key Responsibilities:
  • To serve as a subject matter expert for the patient portal and patient check-in platforms.

  • To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.

  • To diagnose and resolve clinical application issues.

  • To log and manage Helpdesk tickets in a timely manner.

  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer's issues as soon as possible; escalating incidents to other support teams where necessary.

  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

  • To be a highly motivated team player with the skills and ability to manage changing priorities.

  • To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

  • To work within the relevant legislation, policies, and procedures.

  • Walk customers through problem-solving processes.

  • To attend training courses as identified and agreed for appropriate development.

  • To follow up with customers and users to ensure complete resolution of issues.

  • To inform management of recurring problems.

  • Stay current with system information, changes, and updates.

  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

What we offer:
  • Full time opportunities available, with room for career growth and advancement.

  • Excellent job security and stability, to promote an optimal work life balance.

  • Be part of this dynamic and growing high level Information Technology team!

Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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