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Incident Problem Manager Jobs in Elgin, IL (NOW HIRING)

Sonsoft Inc

Incident Manager

Oak Brook, IL

At least 7 years of experience in Business Process Consulting, problem definition, Architecture ... Experience with project management * Experience and desire to work in a management consulting ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution. They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the ...

Sinch

Senior Incident Response Engineer

Chicago, IL

Serve as a technical advisor to management and other departments on matters related to incident ... Strong analytical and problem-solving skills, with the ability to assess complex situations ...

New

Collabera

Senior Network Engineer

Rolling Meadows, IL

$104K - $143K/yr

The candidate should have experience with and a strong knowledge of Incident, Problem and Change management processes. Candidate will drive technical resolution of High-Severity & Low Severity ...

Sinch

Senior Incident Response Engineer

Chicago, IL

Serve as a technical advisor to management and other departments on matters related to incident ... Strong analytical and problem-solving skills, with the ability to assess complex situations ...

New

HelloFresh

Manager, Fulfillment Technology

Aurora, IL · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

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Incident Problem Manager information

See Elgin, IL salary details

$36.1K

$161.5K

$191.3K

How much do incident problem manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for incident problem manager in Elgin, IL is $161,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $190,800.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Elgin, IL look for?

The top searched job categories for Incident Problem Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Incident Problem Manager jobs?

Cities near Elgin, IL with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $161,526 per year, or $77.7 per hour.

Incident Manager

Sonsoft Inc

Oak Brook, IL

Full-time

Re-posted 27 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, => Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 7 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
  • ITIL Intermediate/Expert certified.
  • Prefer experience in a Retail environment and familiar with SOX and PCI compliance
  • Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions 
  • Comfortable working in a fast-paced, results-oriented environment
  • Demonstrated leadership capability, including ability to motivate and mentor others within work group 
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams 
  • Analytical and Communication skills 
  • Project and talent management
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires regular travel.
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience with Information Technology.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full time job opportunity for you.
  2. Only US Citizen, Green Card, EAD-GC, H4-EAD, L2-EAD, TN Visa can apply.
  3. Please do mention your current US Visa Status in your resume to submit your resume soon.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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